Arvyda Urbonaite
Chiswick London
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work history
Room attendant
Claridges hotel
London
2011.11 - 2014.02
- Completed smooth housekeeping with exceptional planning and quality assurance.
- Delivered extra linen and toiletries to meet guest needs.
- Addressed guests' problems and fulfilled special requests.
- Identified cleaning efficiencies to reduce average room preparation times.
- Reported maintenance issues for prompt resolution.
- Prioritised tasks to consistently meet room readiness upon guest check-in.
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
- Reported on check-outs and room vacancies to maintain accurate occupancy records.
Room attendant
LeMeridien Piccadilly Hotel
London
2010.11 - 2011.08
- Monitoring and reporting anything missing or broken in each room
- Creating a daily report and liaising this information with management
- Reported maintenance issues for prompt resolution.
- Resolved guest queries in line with service standards and protocols.
- Delivered extra linen and toiletries to meet guest needs.
- Completed smooth housekeeping with exceptional planning and quality assurance.
- Trained new room attendants on company policies and cleaning procedures.
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
Room attendant
Chesterfield Mayfair Hotel
London
2008.02 - 2010.10
- Addressed guests' problems and fulfilled special requests.
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
- Achieved spotless results within working timeframes to meet client needs.
- Delivered outstanding service to boost customer retention and referrals.
- Completed smooth housekeeping with exceptional planning and quality assurance.
- Inspected rooms to assess cleaning and repair needs between guest stays.
- Prioritised tasks to consistently meet room readiness upon guest check-in.
Warehouse assistant
Entertainment UK Ltd
London
2006.09 - 2008.01
- Consistently achieved daily picking targets through diligent work ethic.
- Minimized product damage, ensuring goods were correctly handled and stored to task specifications.
- Processed inbound stock deliveries, safely operating forklift equipment to unload and transport heavy pallets.
- Ensured accuracy of outbound deliveries, verifying stock against dispatch documentation.
- Sorted materials on warehouse racks and shelves.
- Checked incoming goods against delivery documentation, reporting missing or damaged items for prompt resolution.
Education
Level 1 certificate in Principles of Customer Service- Strive Training - Customer service
Strive training
London 03.2023
Master of Science - Applied Mathematics
Vytautas Magnus University
Kaunas06.2005
Ba - Mathematics & Business Administration
Vytautas Magnus University
Kaunas06.2003
Skills
- Languages - English, Lithuanian, Russian
- Tech savvy and proficient with use of Microsoft Office
- Fast learner and experience working in fast-paced environment
- Friendly personality
- Customer service
- Problem resolution
Timeline
Room attendant
Claridges hotel
2011.11 - 2014.02
Room attendant
LeMeridien Piccadilly Hotel
2010.11 - 2011.08
Room attendant
Chesterfield Mayfair Hotel
2008.02 - 2010.10
Warehouse assistant
Entertainment UK Ltd
2006.09 - 2008.01
Level 1 certificate in Principles of Customer Service- Strive Training - Customer service
Strive training
Master of Science - Applied Mathematics
Vytautas Magnus University
Ba - Mathematics & Business Administration
Vytautas Magnus University