Summary
Overview
Work History
Education
Skills
Certification
Extracurricular Activities
Work Availability
Work Preference
Languages
Interests
Websites
Timeline
Hi, I’m

Arvindkumar Sankar

Belfast
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Arvindkumar Sankar

Summary

Having recently graduated with a Master's in Business Analytics with experience in troubleshooting, SQL, and ticketing, I am seeking Application Support roles. Rational Application Support Lead with 7+ years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.

Overview

9
years of professional experience
1
Certification

Work History

Capita

IT Analyst
07.2024 - Current

Job overview

  • Implemented IT help-desk systems, enhancing support response time by 65%
  • Monitored system performance, identifying issues to maintain service reliability
  • Documented support processes, improving onboarding speed
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.

Customer Analytics India PVT LTD

Applicaiton Support Lead
05.2020 - 01.2024

Job overview

  • Guided a team of 9 software engineers, increasing productivity by 55%
  • Developed automation reducing manual tasks by 80%, expediting cloud resource deployment
  • Created dashboards representing key metrics, improving decision-making by management
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained database systems to track and analyze operational data.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

NIIT Technologies

Senior System Engineer
02.2020 - 05.2020

Job overview

  • Resolved complex technical issues, achieving a 75% resolution rate
  • Investigated and reported customer issues, enhancing support processes
  • Developed a customer issue tracking system, increasing resolution rate by 25%
  • Collaborated with other departments to facilitate successful project completion.
  • Implemented new strategies to reduce costs and improve efficiency of engineering team by 35%.

Infosys LTD

System Engineer
11.2017 - 02.2020

Job overview

  • Established a monitoring system enabling early detection of application issues
  • Analysed system logs for troubleshooting, maintaining a 99% satisfaction rate
  • Implemented network solutions improving performance by 25%
  • Resolved product design, acquisition and launch concerns to achieve customer's targeted business goals.
  • Communicated technical development stages and provided design support to stakeholders.
  • Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
  • Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.

Infosys Ltd.

System Engineer Trainee
01.2017 - 08.2017

Job overview

  • Tracked problematic system errors by implementing various user support tracking metrics.
  • Analyzed and managed software patches and versions necessary for successful operating system upgrades.
  • Effectively communicated with other system engineering personnel and senior executives on joint projects.
  • Monitored, tracked and prioritized new work requests at Help Desk within set response times.

Education

Queen's University
Belfast, United Kingdom

Master of Science from Business Analytics
12-2023

University Overview

  • Modules: Data Analytics (70% mark), Information Systems (75% mark), IT Service Management (73% mark)
  • Dissertation: Heart Condition Prognosis

Anna University
Chennai

Bachelor's Degree from Computer Science and Engineering
04.2017

University Overview

  • Modules: Database Systems (72% mark), Network Security (74% mark), Software Engineering (71% mark)
  • Dissertation: Trusted Database with Privacy Using Tamper-Proof

Skills

  • SQL and Relational Databases
  • XML
  • IT Ticketing Systems
  • Troubleshooting & Monitoring
  • D365
  • API's
  • Data analysis
  • IT risk management
  • API development
  • Database administration
  • Business analysis
  • Problem resolution

Certification


  • Azure Administrator Associate (AZ-104, Microsoft, 2023)
  • ITIL® Foundation Certification(Udemy, 2023)
  • Microsoft Certified: Azure Fundamentals (Microsoft 2022)
  • Certified Associate in Python Programming (Udemy, 2019)
  • Developing SQL Database (Microsoft, 2019)

Extracurricular Activities

Led IT skills workshops at university, increasing participant knowledge by 30% Volunteered for community tech support, resolving 40+ user issues over weekends
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Work-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsCareer advancementTeam Building / Company Retreats

Languages

English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)

Interests

Music

Gym

Nature

Explore the world

Timeline

IT Analyst

Capita
07.2024 - Current

Applicaiton Support Lead

Customer Analytics India PVT LTD
05.2020 - 01.2024

Senior System Engineer

NIIT Technologies
02.2020 - 05.2020

System Engineer

Infosys LTD
11.2017 - 02.2020

System Engineer Trainee

Infosys Ltd.
01.2017 - 08.2017

Queen's University

Master of Science from Business Analytics

Anna University

Bachelor's Degree from Computer Science and Engineering

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Arvindkumar Sankar