Arvinder Pal Singh
Portsmouth,Hampshire
Summary
Worked closely with clients to analyze IT system requirements, clients information technology needs and their resources in order to plan IT projects and fulfill clients expectations.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work history
Consultant
HCL Technologies Ltd.
NOIDA, Uttar Pradesh
2005.12 - Current
- HCL is fulfilling the global and smart outsourcing needs of its customers through its ‘Co-Sourcing’ model which provides a new alternate sourcing proposition to companies looking for flexibility and strategic control from their IT Infrastructure outsourcing engagements.
Consultant
HCL Technologies Ltd.
NOIDA
2016.07 - Current
- Provide Remote Support for Client Bekaert as Technical Lead AD/Exchange Team Infrastructure Services
- Also L3 for Active Directory, DHCP, DNS having following roles & responsibilities:-
- Single Point of Contact for Tier2 Technical teams which include Active Directory, Exchange, O365, Azure, Lync Server
- And also for technical and process escalations.
- Ensure that tickets in queue are addressed timely, complaint handling and RCA process.
- Incident Q management, weekly report and follow-up.
- Maintain & ensure quality and agreed compliance process for all relevant operations.
- Elevated technical tasks.
Consultant
HCL Technologies Ltd.
NOIDA
2013.01 - 2016.07
- Provide Remote Support for Client UPM as Technical Lead of MDS Infrastructure Services
- Also L3 for Active Directory, NPS, DHCP & File/Print having following roles & responsibilities:-
- Single Point of Contact for Tier2 Technical teams which include Active Directory, File & Print teams
- And also for technical and process escalations.
- Ensure that tickets in queue are addressed timely, complaint handling and RCA process.
- Incident Q management, weekly report and follow-up.
- Maintain & ensure quality and agreed compliance process for all relevant operations.
- Elevated technical tasks.
Associate Consultant
HCL Technologies Ltd.
NOIDA
2010.03 - 2013.01
- Provide Remote Support for Client Johnson & Johnson as Technical Lead of four Global teams: IPAM (QIP-DNS/DHCP), AD/JJEDs, Elevated Privileges and Afrax of client Johnson & Johnson having following roles & responsibilities:-
- Single Point of Contact for Tier2 Technical team, technical and process escalations.
- Participate in all technical operational & required meetings.
- Ensure that updated information shared with all team members.
- Ensure that tickets in queue addressed timely, complaint handling and RCA process.
- Incident Q management, weekly report and follow-up.
- Maintain & ensure quality and agreed compliance process for all relevant operations.
- Ensure Service levels are met, act as mentor and will coach the team for progress.
Sr. Specialist
HCL Technologies Ltd.
NOIDA
2006.07 - 2010.03
- Provide Remote Support for Client Johnson & Johnson as an L3 roles & responsibilities:-
- Managed a network of over 1000 windows 2000/2003 Servers (DC’s, DNS/DHCP) in heterogeneous mixed network of Windows.
- Administering Windows 2000 & 2003 based Active Directory domain environment, User Accounts, Group policy, Permission Assignments by using DRA.
- Managing & Administering Windows 2000 & 2003 Servers based DNS and DHCP by using Lucent’s VitalQIP application.
- Handling Incident Management & Change Management through Remedy tool.
Specialist
HCL Technologies Ltd.
NOIDA
2005.12 - 2006.06
- Provide Remote Support for Client Johnson & Johnson as an L2 roles & responsibilities:-
- Managed a network of over 1500 windows 2000/2003 Servers (DC’s, File & Print) in heterogeneous mixed network of Windows.
- Administering Windows 2000 & 2003 based Active Directory domain environment, User Accounts, Group policy, Permission Assignments by using DRA.
- Managing & Administering Windows 2000 & 2003 Servers based DNS and DHCP by using Lucent’s VitalQIP application.
- Planning & deployment of Microsoft security patching by using NetIQ (App Manager) & Altris.
- Supporting & administering server monitoring solution including hardware through NetIQ AppManager & CIM, to furnish a proactive means of resolving problems while reducing system downtime.
- Handling Incident Management & Change Management through Remedy tool.
- Managing & Administering DFS Roots, Windows 2000 based File & Print Servers which included clusters as well.
Support Executive
SEQURE ENTERPRISE Pvt. Ltd.
CHANDIGARH
2005.02 - 2005.12
- It is a premiere organization having a direct partnership with H.P., C.A., Apple Computers, and Cisco Systems and provides I.T
- Solutions in deploying, implementing and optimizing, LAN and WAN networks, network security devices, disaster recovery and automated backup storage strategies including devices.
Education
Diploma in Electronics & Microprocessors - Engineering
Govt. Polytechnic College
Ferozepur 1996.03 - 2000.03
Skills
- Installation, Administration and Management of Windows 2012, 2016, 2019 & 2022 Servers as DC, DNS(Domain Name System), DHCP(Dynamic Host Configuration Protocol), File & Print Server, 2012 Network Policy Server
- Incident, Change Management tool - Service Now
- Dns management tool - Lucent Vital QIP
- Microsoft Active Directory Server 2012, 2016, 2019, 2022 NetIQ Directory Resource Allocator
- Administration and Management of Microsoft Azure Active Directory
- Administration and Management of Microsoft Intune
Languages
Punjabi, Hindi, English
Personal Information
- Father's Name: S. Randhir Singh
- Date of birth: 02/03/76
- Marital Status: Married
Hobbies
Trekking, Listening to Music, Watching movies.
Timeline
Consultant
HCL Technologies Ltd.
2016.07 - Current
Consultant
HCL Technologies Ltd.
2013.01 - 2016.07
Associate Consultant
HCL Technologies Ltd.
2010.03 - 2013.01
Sr. Specialist
HCL Technologies Ltd.
2006.07 - 2010.03
Consultant
HCL Technologies Ltd.
2005.12 - Current
Specialist
HCL Technologies Ltd.
2005.12 - 2006.06
Support Executive
SEQURE ENTERPRISE Pvt. Ltd.
2005.02 - 2005.12
Diploma in Electronics & Microprocessors - Engineering
Govt. Polytechnic College
1996.03 - 2000.03