Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Arvindar Singh Sodhi

Kuala Lumpur,Malaysia

Summary

Highly skilled individual with a track record of exceptional customer service background. Possess extensive expertise in public and customer service, vehicle operations, transport safety, and adherence to road laws.


Demonstrates proficiency in strategic planning, conflict resolution, and resourcefulness, ensuring safe and efficient passenger transport under diverse conditions, including night shifts and adverse weather.


Possesses a professional driving licence and excels in maintaining vehicle and passenger security while delivering exceptional customer service within the hospitality and food & beverage sectors. Strong commitment to punctuality, reliability, and regulatory compliance.

Overview

26
26
years of professional experience
5988
5988
years of post-secondary education

Work History

Security cum Driver

Ascott Star Hotel Group
Kuala Lumpur, Malaysia
07.2024 - Current


  • Assisted in loading and unloading of goods, ensured safe transportation.
  • Managed time efficiently to meet all delivery deadlines.
  • Demonstrated excellent knowledge of local routes and shortcuts via diligent planning.
  • Showcased strong ability to handle high pressure situations calmly during peak hours.
  • Followed route schedules, improved punctuality.
  • Maintained vehicle cleanliness for a professional appearance.
  • Enhanced customer satisfaction with prompt and courteous delivery service.
  • Carried out vehicle checks and organised repairs to achieve timely resolution.
  • Retained excellent local area knowledge to plan optimal routes.
  • Handled customer complaints and kept customers satisfied through professional conduct.
  • Assisted passengers with managing and securing personal belongings.

Taxi Driver (Licensed)

Self Employed
01.2010 - 06.2024
  • Transport passengers, luggage, other items from the origin place to the specified destination
  • Suggest and transport passengers to local places of interest / historical destinations
  • Ensure the safety of the taxi as well as that of the passengers in the taxi
  • Keep the taxi neat and clean at all times
  • Maintain and repair of the taxi on a regular basis
  • Receive and serve repeat passengers requesting for my transportation services
  • Used knowledge of local area to suggest tourist spots or restaurants to passengers.
  • Conducted financial transactions for fare collection efficiently, ensuring accuracy.
  • Possessed up-to-date knowledge of current road diversions or construction works ensuring efficient journeys.
  • Provided support for elderly or disabled passengers, ensuring a comfortable journey.
  • Maintained clean, well-functioning vehicle through regular attention and care.
  • Stayed calm in emergency driving situations, prioritising safety of passengers and other drivers.
  • Submitted required documentation upon journey completion.

Customer Care Officer

Scicom Sdn. Bhd.
Kuala Lumpur, Malaysia
01.2009 - 01.2010
  • Assist Customer Service Manager to maintain good customer relations
  • Provide customers with relevant products and services information as and when required
  • Attend inbound calls on various enquiries and complaints pertaining to internet broadband (Singtel)
  • Make outbound calls to update customers on internet broadband (Singtel)
  • Convinced customer to continue with the BBOM plan instead of terminating it
  • Provided information about products and services for informed purchasing decisions.
  • Developed product knowledge through regular training sessions, enhancing customer experience.
  • Addressed customer complaints, resulting in improved customer retention rates.
  • Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
  • Increased brand loyalty with effective communication skills.
  • Worked with new hires to educate on various customer service tasks, product specifications and company protocols.
  • Introduced new compliance and analysis initiatives to manage regulatory risks.
  • Facilitated conflict resolution by implementing protocols and investigating issues through to completion.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Strategised long-term business needs and drove customer feedback for process improvements.
  • Supported continuous improvement initiatives, collecting customer feedback to inform future business processes.
  • Drove customer retention, building engaging relationships through every interaction.
  • Worked closely with other departments to resolve issues swiftly and efficiently.

Taxi Driver (Licensed)

Self Employed
01.2006 - 01.2008
  • Transport passengers, luggage, other items from the origin place to the specified destination
  • Suggest and transport passengers to local places of interest / historical destinations
  • Help out passengers with heavy load or luggage
  • Ensure the safety of the taxi as well as that of the passengers in the taxi
  • Maintain and repair of the taxi on a regular basis
  • Receive and serve repeat passengers requesting for my transportation service
  • Used knowledge of local area to suggest tourist spots or restaurants to passengers.
  • Communicated effectively with dispatchers about pick-up locations or potential delays.
  • Handled high pressure situations during peak hours, maintaining excellent service standards.
  • Assisted passengers with managing and securing personal belongings.


Sales Counsellor

California Fitness
Kuala Lumpur, Malaysia
01.2005 - 01.2006
  • Brief customers on gym facilities
  • Conduct tour of the gym for customers
  • Introduce customers to gym membership package
  • Follow-up with customers on membership sign-up status
  • Assist in the administration of the gym and other ad-hoc day-to-day tasks
  • Exceeded gym membership sales targets regularly
  • Managed confidential client records, ensuring privacy and security.
  • Monitored client progress regularly by conducting follow-up meetings.
  • Ensured ethical practices at all times adhering to counselling standards.
  • Participated in professional development training for skill enhancement.
  • Collaborated with medical professionals for comprehensive patient care.
  • Applied person-centred, cognitive-behavioural and mindfulness approaches, adapting techniques to individual preferences.
  • Facilitated group counselling sessions for individuals struggling with stress management, grief and loss and communication skills development.
  • Developed and championed accessible, practical solutions for recurring problems faced by service users.

Waiter

Twelve SI
Kuala Lumpur, Malaysia
01.2003 - 01.2004
  • Greet customers and present menus
  • Make suggestions based on customer preferences
  • Arrange table settings as well as keep tables clean and tidy at all times
  • Ensure quality of food / drinks based on customers' feedback
  • Cooperate and communicate with all serving and kitchen staff in a pleasant manner
  • Remained calm under pressure, ensuring better performance during peak hours.
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Mitigated complaints effectively by empathetically listening and offering solutions.
  • Communicated efficiently with fellow team members, fostering a harmonious working environment.
  • Maintained professional appearance throughout shifts, reflecting positively on establishment image.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Greeted customers, presented menus and shared information about available special items.
  • Totalled bills for customers and accepted payment via cheque, currency and card payments.
  • Completed side duties such as refilling condiments, contributing to organised workplace.

Cashier cum Restaurant Crew

Sate King
Kuala Lumpur, Malaysia
01.2002 - 01.2003


  • Count money in cash drawers at the beginning and end of shifts to ensure that the cash collections tally, the sales monies are correct and that there is adequate change for transactions
  • Cooperate and communicate with all serving and kitchen staff in a pleasant manner
  • Obtain customers' feedback and update supervisor / management for improvement
  • Ensure cleanliness and tidiness of premises at all times
  • Handled high volumes of transactions during holiday seasons efficiently.
  • Assisted customers with enquiries to enhance their shopping experience.
  • Collaborated closely with store management for daily operations success and smooth shift transitions.
  • Enhanced customer satisfaction by promptly addressing issues and concerns.
  • Took initiative in restocking shelves during downtime, enhancing product availability.
  • Resolved customer complaints professionally leading to higher retention rates.
  • Greeted customers entering store and responded promptly to customer needs.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Educated customers on promotions, offers and special events to enhance product sales.
  • Handled currency payments, secured funds in register and prepared deposits at end of day.
  • Increased customer retention by offering loyalty schemes at checkout.
  • Balanced till at end of day, maintaining accurate records.

Waiter cum Customer Service Officer

Royal Commonwealth Society (RCS) Club
Kuala Lumpur, Malaysia
01.2000 - 01.2002
  • Set up meeting rooms for Board / Council meetings/ halls for events
  • Obtain customers' feedback and update supervisor / management for improvement
  • Supervise the arrangements and ensure smooth flow of F&B events
  • Entrusted with Supervisor / Customer Service Officer's responsibilities to lead and manage floor crew
  • Delivered excellent customer service through friendly and polite interaction.
  • Remained calm under pressure, ensuring better performance during peak hours.
  • Mitigated complaints effectively by empathetically listening and offering solutions.
  • Relayed feedback from customers to management for continuous improvement.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Enhanced customer satisfaction by promptly attending to queries and requests.

Barista cum Waiter

STARBUCKS Coffee House
Kuala Lumpur, Malaysia
01.1999 - 01.2000
  • Awarded BRAVO! Award for my accomplishments involving customer service, sales and savings
  • Implemented hygiene standards throughout café premises for public health safety compliance.
  • Addressed any customer complaints or issues promptly, ensuring customer satisfaction which resulted in acknowledgement from customers for excellent customer service / hospitality
  • Managed high volume orders during peak hours maintaining quality of service.
  • Streamlined order taking process, reducing wait times for customers' convenience.
  • Demonstrated proficiency in operating espresso machines with precision and care.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
  • Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced café environments.
  • Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
  • Trained new team members with positive reinforcement and respectful, motivational coaching.
  • Refilled replenishable and chilled ingredients, recording out-of-stock items for re-ordering.
  • Followed health and safety standards to protect customers from illness and cross-contamination.
  • Answered questions about menu item ingredients, cooking methods and costs to assist with decisions.
  • Maintained professional appearance throughout shifts, reflecting positively on establishment image.
  • Upheld health and safety standards by regularly sanitising hands and work areas.
  • Handled payment transactions to guarantee smooth customer checkout process.



Education

Sijil Pelajaran Malaysia (SPM; G.C.E. 'O' Level) -

Sekolah Menengah Kebangsaan Maxwell

Penilaian Menengah Rendah (PMR) -

Sekolah Menengah Kebangsaan Maxwell

Ujian Penilaian Sekolah Rendah (UPSR) -

Sekolah Rendah Kebangsaan Kampung Batu

Skills

  • Microsoft Word
  • Microsoft Excel
  • Customer Service
  • Food & Beverage
  • Hospitality
  • Public Service Vehicle
  • People transport
  • Safe loading practices
  • Breakdown handling
  • Air brake system understanding
  • Drive in adverse conditions
  • Stress handling
  • Transport safety understanding
  • Understanding of road laws
  • Punctuality and reliability
  • Knowledge of transport regulations
  • Comfortable with night shifts
  • Professional driving licence
  • Vehicle and passenger security
  • Conflict Resolution
  • Resourcefulness
  • Strategic planning
  • Strategic thinking

Affiliations

  • Reading
  • Travelling
  • Martial Arts
  • Football
  • Badminton
  • Snooker

Accomplishments

Exceptional Customer Service Award received in 2024

Service from Heart received in 2023

BRAVO! Award for Exceptional Customer Service and Hospitality 2000


Languages

English
Fluent
Hindi
Fluent
Tamil
Fluent
Malay
Fluent
Chinese (Cantonese)
Intermediate
Chinese (Mandarin)
Beginner

References

  • Mr. Robert Devan, LL.B and LL.M +6012 365 6805 Director (Robert Devan & Co)
  • Ms. Georgie Anne Marie Mansor +6016 222 1417 Senior Executive, Investor Relations (InvestKL Corp)
  • Mr. Kalvinder Singh +6010 888 7754 Customer Service Consultant (Maxis Communications)

Timeline

Security cum Driver

Ascott Star Hotel Group
07.2024 - Current

Taxi Driver (Licensed)

Self Employed
01.2010 - 06.2024

Customer Care Officer

Scicom Sdn. Bhd.
01.2009 - 01.2010

Taxi Driver (Licensed)

Self Employed
01.2006 - 01.2008

Sales Counsellor

California Fitness
01.2005 - 01.2006

Waiter

Twelve SI
01.2003 - 01.2004

Cashier cum Restaurant Crew

Sate King
01.2002 - 01.2003

Waiter cum Customer Service Officer

Royal Commonwealth Society (RCS) Club
01.2000 - 01.2002

Barista cum Waiter

STARBUCKS Coffee House
01.1999 - 01.2000

Sijil Pelajaran Malaysia (SPM; G.C.E. 'O' Level) -

Sekolah Menengah Kebangsaan Maxwell

Penilaian Menengah Rendah (PMR) -

Sekolah Menengah Kebangsaan Maxwell

Ujian Penilaian Sekolah Rendah (UPSR) -

Sekolah Rendah Kebangsaan Kampung Batu

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Arvindar Singh Sodhi