Arvind Kumar

• Maintained high service standards through implementation of quality control procedures.
• Facilitated interdepartmental cooperation to streamline processes and enhance workflow efficiency.
• Prioritised client satisfaction by delivering high-quality services consistently.
• Fostered a positive work environment through open communication channels and regular staff meetings.
• Directed daily operations, ensuring smooth business continuity and compliance with safety regulations.
• Developed supplier partnerships to optimise supply chain management and achieve cost savings.
• Conducted employee training programmes to enhance skill sets and improve operational performance.
• Formulated strategic plans that drove company growth and expansion, achieving overall business objectives.
• Maintained high standards of service by implementing quality control procedures.
• Improved workflow efficiency for enhanced productivity.
• Fostered a positive work environment with open communication channels.
• Coordinated cross-departmental initiatives to achieve overall business objectives.
• Developed supplier partnerships for improved supply chain management.
• Conducted employee training programmes to enhance skill sets.
• Directed daily operations, ensuring smooth business continuity.
• Introduced cost-saving measures to reduce overheads.
• Formulated strategic plans, driving company growth and expansion.

• Analysed performance metrics, identified areas for improvement in operations management.
• Encouraged innovative thinking in the team, fostered an environment of growth and development.
• Fostered a culture of continuous learning, improved workforce competency levels.
• Identified bottlenecks, implemented solutions, increased productivity.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Supported team by demonstrating respect and willingness to help.
• Improved efficiency and productivity by acquiring new skills.
• Displayed energy and enthusiasm in fast-paced environment.
• Completed duties to deliver on targets with accuracy and efficiency.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Oversaw daily operations to achieve high productivity levels.

In charge of 7 outlets in Cambridgeshire and responsible for leading the development and implementation of all marketing programs and strategic sales activities. Also insuring that all sales strategies, marketing and promotional campaign being delivered in a proper and effective way to achieve sales targets and maximize the profitability through customer retention and satisfaction.

Main Duties:

• Responsible for day-to-day management & leadership of stores & their teams
• Recruiting, Training, Coaching, and developing store teams, from Part time CSR’s to Full time Managers.
• Implementing and enforcing standard operating procedures
• Maintaining the standards of your area, especially relating to Service and customer satisfaction
• Actively managing key costs of the business
• Supervised daily store operations, ensuring optimal customer service delivery.
• Review and assist with Labour Scheduling
• Actively managing cash control on daily basis
• Responsible for low-level HR / Disciplinary issues
• Reviewing store manager’s performance and implement development plans.
• Managing Reports, including but not limited to: Inter-store transfers of staff/stock, Payrolls, Customer Satisfaction, Audits, Labour cost analysis, Food cost Analysis.
• Ensuring Brand Standards are upheld by every member of staff within your area
• Maximizing sales growth
• Handling customer concern queries and resolve them on their satisfactory level to their retention for future sales.

• Streamlined operations to maximise efficiency and minimise waste.
• Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
• Coached underperforming employees improving their job performance significantly.
• Monitored inventory levels consistently to avoid stock shortages or overages.
• Maintained an organised stock room for easy accessibility of goods.
• Resolved customer complaints effectively, protecting the store's image and consumer relationships.
• Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
• Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
• Handled cash transactions accurately, minimising financial discrepancies at the till.
• Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
• Developed a team-oriented environment by implementing effective leadership strategies.
• Managed staff rosters, ensuring adequate coverage during peak times.
• Upheld health and safety regulations within the premises to ensure a safe shopping environment.
• Kept business in compliance with internal controls, industry regulations and health and safety requirements.