Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Arvic Libuton

Arvic Libuton

Nabas,Aklan

Summary

Dynamic Front Office Shift Leader with strengths in guest relations and team coordination. Drives guest satisfaction through effective complaint resolution and feedback implementation. Maximises hotel revenue by leveraging upselling techniques and operational efficiencies.

Dedicated Front Office Shift Leader skilled in enhancing guest experiences and providing exceptional customer service. Resolves issues with professionalism, restoring satisfaction and loyalty. Facilitates efficient check-in and check-out procedures, ensuring timely and accurate processing.

Motivated professional demonstrating strengths in team leadership and operational excellence. Adapts to evolving challenges through effective decision-making and active listening. Committed to fostering a positive work environment that prioritises customer service and team success.

Experienced in managing front office operations with focus on delivering exceptional guest service. Consistently fosters welcoming atmosphere, coordinates team activities seamlessly, and resolves issues promptly. Adept at multitasking in fast-paced environment while maintaining high standards of professionalism.

Overview

4
4
years of post-secondary education
4
4
years of professional experience

Work History

Front Office Shift Leader

Henann Regency Resort and Spa
Malay, Aklan
11.2021 - 04.2026
  • Greeted guests upon arrival, provided check-in assistance, and directed to rooms, enhancing guest experience.
  • Conducted check-out procedures, issued invoices, and collected feedback to improve future guest experiences.
  • Addressed and resolved guest complaints with professionalism, restoring satisfaction and maintaining hotel reputation.
  • Listened to and actioned guest feedback.
  • Facilitated smooth and concise check ins, assigning rooms, issuing keys and providing information.
  • Offered upselling options such as room upgrades and additional services to maximise hotel revenue.

Education

Bachelor of Science - Tourism Management

Aklan State University
Ibajay, Aklan
06.2014 - 03.2018

Skills

  • Front office operations
  • Customer service
  • Complaint resolution
  • Guest relations
  • Upselling techniques
  • Team leadership
  • Time management
  • Operational efficiency
  • Attention to detail
  • Positive attitude
  • Customer service excellence
  • Motivating team members
  • Team coordination
  • Cash handling experience
  • Multitasking
  • Decision making
  • Professionalism
  • Active listening
  • Computer literacy
  • Payment Processing
  • Hospitality management systems
  • Telephone etiquette
  • Basic accounting

Interests

  • Sports and music

Timeline

Front Office Shift Leader

Henann Regency Resort and Spa
11.2021 - 04.2026

Bachelor of Science - Tourism Management

Aklan State University
06.2014 - 03.2018
Arvic Libuton