Arun V
AI-900 & AI-102 Azure AI Certified | AZ 303 & AZ 304 Azure Architect Certified | PMP Certified | Technical Project Manager | Program Manager
London
Summary
Technical and Dynamic Program Manager with 13+ year experience and a proven track record at Tata Consultancy Services, adept at driving significant Opex cost reductions by 30%. Skilled in strategic planning, escalation management, and fostering stakeholder relationships across levels. Excels in CRM implementations and possesses strong expertise in Azure cloud technologies and effective team oversight.
Overview
13
13
years of professional experience
7
7
Certificates
Work History
Program Manager
Tata consultancy services | Financial Ombudsman Services
12.2022 - Current
- Interacted with customers and clients to identify business needs and requirements which reduced Opex cost of customer by 30%.
- Conducted comprehensive program evaluations, identifying areas for improvement and converting into new business of 1.6M
- Addressed and resolved technical, financial, and operational concerns by working with 80 team members and 4 Project Managers.
- Coached team members on productivity strategies to accomplish challenging goals.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Project Manager
Tata Consultancy Services | Astro Malaysia
12.2020 - 11.2021
Project Manager
Tata Consultancy Services | AIA
04.2018 - 11.2020
Infrastructure Project Manager
Tata Consultancy Services | M&S UK
03.2017 - 03.2018
Senior Middleware Administrator
Tata Consultancy Services | M&S UK
03.2016 - 02.2017
Middleware Administrator
Tata Consultancy Services | Tata Telecommunications Ltd
11.2011 - 03.2016
Education
Bachelor of Technology - Information Technology
Anna University
Coimbatore 03.2008 - 03.2011
Diploma - Computer Science
Coimbatore Institute of Technology
Coimbatore 06.2005 - 03.2008
Skills
Specialist in changing any RED program to Green with right Strategic Planning and escalation management
Interface with key stakeholders at all level - Steer co till Developer, Budgeting and Resource Management
Experienced in greenfield project to work from pre-sales activity, bid management, RFP, post sales activity, team building and delivery including BDT
Articulate, Efficient multi-tasker and detail oriented, Excellent documentation, interpersonal and communication (both verbal and written)
Recent experience in Digital portal, CRM implementation for Lead Mgmt Sys, Datacenter migration to Azure, DR, digital workspace, Case management
Project management: Microsoft Project Planning, JIRA, ADO Board
Knowledge's on DWH Tools Informatica, Datastage, Power BI and Ansible, MSSQL Server, Oracle, EFK, Datadog, Prometheus
DEVOPS & Security: ADO, Jenkins, Git, Bitbucket, SonarCloud, Aquasec for Containers
Microsoft: Azure AI, Azure cloud, Dynamics CRM D365, Azure Synapse Analytics, Azure Kubernetes, MSBuild, Azure Container Registry, PowerShell, Bat
Conflict mediation, Conceptual thinking, Team Oversight, Successful program implementation
Certification
Azure Artificial Intelligence Fundamentals, Microsoft (AI 900)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 80team members.
- Completed the Digital Portal Project on time and $2M under budget.
- Improved customer satisfaction ratings by 80% by implementing right strategy, transparent communication and resolving customer pain points
Timeline
Azure Artificial Intelligence Fundamentals, Microsoft (AI 900)
05-2024
Azure AI Engineer Associate (AI 102)
05-2024
Program Manager
Tata consultancy services | Financial Ombudsman Services
12.2022 - Current
Azure Solution Architect Expert, Microsoft (AZ303/AZ304)
12-2022
PMP, Project Management Institute
12-2022
Project Manager
Tata Consultancy Services | Astro Malaysia
12.2020 - 11.2021
Scrum Master Accredited Certification
10-2019
Project Manager
Tata Consultancy Services | AIA
04.2018 - 11.2020
Red Hat Certificate of expertise in Ansible Automation
07-2017
Infrastructure Project Manager
Tata Consultancy Services | M&S UK
03.2017 - 03.2018
ITIL V3 Foundation
03-2017
Senior Middleware Administrator
Tata Consultancy Services | M&S UK
03.2016 - 02.2017
Middleware Administrator
Tata Consultancy Services | Tata Telecommunications Ltd
11.2011 - 03.2016
Bachelor of Technology - Information Technology
Anna University
03.2008 - 03.2011
Diploma - Computer Science
Coimbatore Institute of Technology
06.2005 - 03.2008