Arun Manikandan Balasubramanian
Sutton,Surrey
Summary
Ambitious Operations Manager with more than 13+ years of management experience in various industries. Applies strong analytical and critical thinking skills to solve complex operational problems. Hardworking Operation Manager brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities. Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Operations Manager
Cavin Kare
Madurai
05.2019 - 01.2024
- Analyzed financial data to track and achieve budget targets.
- Minimized discrepancies by effectively training employees on best practices, policies and procedures.
- Reduced costs and improved operations by analyzing processes and customer feedback.
- Led overall direction, coordination and evaluation of department functions.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Monitored and reviewed operational performance, aiding improved business strategy to maximize productivity.
- Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
- Strategically scheduled and managed 150 staff members, maintaining high-performing business operations.
- Cultivated continuous improvement environment, routinely identifying and addressing training needs to drive staff development.
- Led and coached team leaders to meet performance targets and deliver operational excellence.
- Established and communication daily priorities to guide team activities.
- Increased department profitability by reducing operations costs.
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Worked constructively with sales team generating new business opportunities and supporting company growth.
- Supervised daily operations, acting as point of contact for any queries or obstacles.
- Noted employee absences and grievances, and improved team development and performance with right training.
- Tracked and reported on KPIs, investigating variances and developing solutions to address bottlenecks or constraints.
- Analysed operations data to identify process gaps and successfully implement change.
- Oversaw equipment availability and maintenance to guarantee optimal operations.
- Liaised with management to align daily operations with overarching priorities.
Team Leader - Operations
CEAT LIMITED
Madurai, India
06.2017 - 03.2019
- Resolved employee relations issues and navigated disciplinary proceedings.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Led shifts and motivated team to drive sales.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Fostered positive employee relationships through communication, training and coaching.
- Promoted professionalism among staff to develop productive relationships.
- Collaborated with colleagues from different backgrounds to tackle new challenges.
- Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Supported new hires through onboarding process for speedy and successful training.
- Delegated tasks to make best use of individuals' skills.
- Recognised exceptional individual performance for improved motivation.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Coached team members through new or difficult workflows.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Upskilled team members by planning and delivering training workshops.
- Prioritised and assigned tasks for strategic and optimised distribution of workloads.
- Led team of 150 members to achieve KPI targets and successfully complete assigned projects.
Assistant Manager - Operations
H&R Johnson
Madurai, India
12.2014 - 05.2017
- Managed and motivated high-performing teams for successful KPI attainment.
- Managed 150 employees across given territory.
- Reduced costs and improved operations by analyzing processes and customer feedback.
- Strategically scheduled and managed 150 staff members, maintaining high-performing business operations.
- Analysed financial data to track and achieve budget targets.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Led overall direction, coordination and evaluation of department functions.
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
- Supervised daily operations, acting as point of contact for any queries or obstacles.
- Analysed operations data to identify process gaps and successfully implement change.
- Increased department profitability by reducing operations costs.
- Established and communication daily priorities to guide team activities.
- Tracked and reported on KPIs, investigating variances and developing solutions to address bottlenecks or constraints.
Operation Executive
St. Gobain
Madurai, India
11.2011 - 11.2014
- Answered calls promptly resolving or escalating issues to maintain client satisfaction.
- Worked with various teams to address operational challenges and find solutions.
- Resolved operational issues appropriately and quickly for minimal disruption to workflow.
- Monitored and managed project timelines for timely completion of deliverables.
- Reduced costs and improved operations by analyzing processes and customer feedback.
- Increased department profitability by reducing operations costs.
- Facilitated communication between different departments, promoting collaborative work culture.
- Managed 50+ customer calls on daily basis.
- Managed and maintained comprehensive documentation for operational processes.
- Led overall direction, coordination and evaluation of department functions.
- Noted employee absences and grievances, and improved team development and performance with right training.
- Analyzed operations data to identify process gaps and successfully implement change.
- Worked constructively with sales team generating new business opportunities and supporting company growth.
Sales Assistant
British Petroleum Outlet
Glasgow, Scotland
11.2009 - 07.2011
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided service with smile, offering courteous, helpful advice to best meet customer needs.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided active support to 6 Junior Sales Assistants by sharing up-to-date product knowledge.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Received and processed product returns.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Employed visual merchandising skills to present in-store displays of new products, increasing foot traffic by 100%.
- Upsold additional products to increase average transaction values.
- Signed up 500+ customers to in-store loyalty program per shift.
- Guaranteed exceptional store cleanliness in line with cleaning protocol through regular sweeping, vacuuming, mopping and dusting.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Unpacked merchandise on arrival, conducting stock checks to verify good condition.
- Monitored and reported suspicious activity to security officer to avoid theft.
- Operated cash registers with accuracy and processed cash and card transactions.
Education
Bachelor of Science - Hotel Management and Catering Science
Madurai Kamaraj University
Madurai, India 06.2003 - 04.2006
Master of Science - International Business and Management
University of Bedfordshire
Luton, United Kingdom 11.2009 - 07.2011
Skills
- Performance Management
- Logistics management
- Process improvement strategies
- Multi-unit operations management
- Systems implementation
- Inventory control
- Financial and cash flow analyses
- Risk Management
- Budget management
- Product inspections
- Profit and Loss Analysis
- Warehouse operations
- Strategic planning
- Client Relationship Management
- People Management
- Staff retention
sections.external_links.name
Accomplishments
- Optimization of Operations – Directed the overhaul of operations at Cavin Kare, driving process improvement & enhancing operational efficiency.
- Financial Management Excellence – Successfully managed a substantial budget & meticulous financial reporting at Cavin Kare, enhanced forecast accuracy.
- Innovative inventory solutions – Pioneered the development of a new inventory management system at Cavin Kare & Ceat Ltd, culminating in significant waste reduction.
- Team development & Leadership – Fostered a high performing finance team at Cavin Kare, contributing to the achievements of strategic business objectives.
Custom
The information furnished above is true to the best of my knowledge.
Timeline
Operations Manager
Cavin Kare
05.2019 - 01.2024
Team Leader - Operations
CEAT LIMITED
06.2017 - 03.2019
Assistant Manager - Operations
H&R Johnson
12.2014 - 05.2017
Operation Executive
St. Gobain
11.2011 - 11.2014
Master of Science - International Business and Management
University of Bedfordshire
11.2009 - 07.2011
Sales Assistant
British Petroleum Outlet
11.2009 - 07.2011
Bachelor of Science - Hotel Management and Catering Science
Madurai Kamaraj University
06.2003 - 04.2006
Similar Profiles
ARUN MANIKANDAN BALASUBRAMANIANARUN MANIKANDAN BALASUBRAMANIAN
Operations Manager at Cavin KareOperations Manager at Cavin Kare
N.G. Bhanupriya N.G. Bhanupriya null
Data Scientist at Cavin InfotechData Scientist at Cavin Infotech
Brylee SmithBrylee Smith
Funeral Assistant at Cavin-Cook Funeral Home and CrematoryFuneral Assistant at Cavin-Cook Funeral Home and Crematory