Arun Kumar Vilasagar
Salford,United Kingdom
Summary
Dedicated professional with expertise in Customer Service & Relationship Management, Effective Communication, and Time Management. Proficient in Microsoft Office & CRM Tools, with a strong understanding of HR metrics and employee relations.
Overview
2
2
years of professional experience
Work History
HR executive
Quess Staffing Solutions
Hyderabad, India
08.2024 - 12.2024
- Streamlined recruitment process by introducing efficient HR systems.
- Established organisational culture with the introduction of clear company values and behaviors.
- Coordinated learning and development initiatives enhancing employees' professional growth opportunities.
- Drafted job descriptions, attracting top-tier candidates for vacant roles.
- Developed training programmes to boost team productivity.
- Collaborated closely with departmental managers regarding staffing needs,.
- Addressed employee conflicts, following corporate procedures for timely resolution.
Customer associate
Avco consulting
Hyderabad, India
05.2023 - 07.2024
- Handled difficult situations calmly, leading to amicable solutions.
- Improved customer satisfaction by resolving complaints swiftly and professionally.
- Offered technical support, leading to enhanced user experience.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Performed administrative duties contributing towards smooth store operations.
- Enhanced communication channels through regular updates on company policies and promotions.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Processed inbound customer calls, providing information on service or product upgrades
- Built customer rapport by providing friendly, genuine service.
- Followed scripts when answering common customer questions.
Education
Master’s - Management with Data Analytics
BPP University
Manchester, United Kingdom 04.2025 -
Skills
- Customer Service & Relationship Management
- Effective Communication
- Time Management
- Microsoft Office & CRM Tools
- Knowledge of hr metrics
- Employee relations expertise
Timeline
Master’s - Management with Data Analytics
BPP University
04.2025 -
HR executive
Quess Staffing Solutions
08.2024 - 12.2024
Customer associate
Avco consulting
05.2023 - 07.2024
Similar Profiles
RANJEET SINGHRANJEET SINGH
Delivery Station Liason at Quess Corp Staffing Client Amazon Last Mile Ops.Delivery Station Liason at Quess Corp Staffing Client Amazon Last Mile Ops.
Sanjana JadhavSanjana Jadhav
Quality Analyst at Quess IT staffing( Lenovo Reliance Project)Quality Analyst at Quess IT staffing( Lenovo Reliance Project)
SK HAIDAR ALISK HAIDAR ALI
Sales Consultant at IKYA HUMAN CAPITAL SOLUTIONS (a Division of Quess Corp Ltd.Sales Consultant at IKYA HUMAN CAPITAL SOLUTIONS (a Division of Quess Corp Ltd.