ARUNDEV CHAITHRAM SASIKUMAR
SHEFFIELD
Summary
Dedicated professional with a strong foundation in customer service, known for exceptional communication skills and the ability to work under pressure. Demonstrates adaptability and a fast learning aptitude, ensuring swift integration into new environments. Committed to leveraging these skills to enhance customer satisfaction and drive organizational success.
Overview
14
14
years of professional experience
8043
8043
years of post-secondary education
Work history
Associate
Amazon Logistics
Doncaster, UNITED KINGDOM
08.2024 - Current
- Operated pump truck and pallet jacks to efficiently transport materials wit.
- Picked orders accurately, reducing instances of return or exchange.
- Handled fragile goods delicately, minimising product damage during transport.
- Communicated effectively with supervisors, improving overall workflow.
- Verified contents of shipments against invoices for accuracy assurance.
- Performed routine maintenance on warehouse machinery to prevent breakdowns and delays.
- Used forklifts for swift movement of heavy items.
- Organised products in designated areas, facilitating easier access and retrieval when needed.
- Improved warehouse efficiency by maintaining orderly stock locations.
- Collaborated with team members for smooth warehouse operations.
- Packaged products securely for prevention of damage during transportation process.
- Followed all health and safety guidelines, contributing to a safe workplace environment.
- Kept clean work areas, promoting better productivity and safety standards.
- Completed work following safety rules for best working practices.
Senior Relationship Manager
EDELWEISS TOKIO LIFE INSURANCE COMPANY LIMITED
11.2022 - 07.2023
- Advised clients on investment strategies and insurance products to maximize portfolio performance.
- Conducted comprehensive market analyses to identify opportunities for business growth.
- Mentored junior team members to build a high-performing relationship management team.
- Facilitated training sessions to enhance product knowledge and client engagement skills.
- Developed new business with strategic outreach efforts.
Credit Verification Officer
MANIPAL CIGNA
12.2020 - 10.2022
- Conducted thorough investigations into credit histories utilising advanced software tools to determine applicant eligibility.
- Reviewed and validated credit applications ensuring compliance with organisational policies and procedures.
Business Development Manager
MAX BUPA HEALTH INSURANCE, KOTTAYAM
KOTTAYAM
01.2020 - 11.2020
- Conducted market research to identify emerging trends and opportunities for growth.
- Managed client relationships to ensure long-term loyalty and repeat business opportunities.
- Executed successful product launches, driving market penetration.
- Implemented marketing initiatives for greater brand visibility.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
Deputy Manager
KOTAK LIFE
01.2019 - 12.2019
- Developed and implemented strategic initiatives to optimise customer engagement and satisfaction.
- Coordinated training programs to upskill staff and ensure compliance with industry regulations.
- Analysed market trends and competitor activities to inform strategic planning and decision-making.
- Enforced company policies for a safe and productive work environment.
- Contributed innovative ideas during strategy meetings that led to business expansion.
- Supervised team members for optimal task completion.
Unit Manager
SBI LIFE INSURANCE, KOTTAYAM
KOTTAYAM
07.2016 - 09.2018
- Mentored and trained new staff to enhance performance and service delivery.
- Led team in implementing effective sales strategies to achieve business objectives.
- Developed and maintained strong relationships with clients to ensure satisfaction and retention.
- Developed strategic plans for achieving unit objectives.
- Fostered a positive work environment, improved employee morale and job satisfaction.
Customer Service Agent
AIR INDIA SATS, DELHI
DELHI
04.2015 - 06.2016
- Delivered exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Handled high-pressure situations with professionalism whilst maintaining a calm demeanour.
- Maintained high standards of professionalism whilst dealing with complex situations.
- Ensured smooth transactions with detailed record keeping.
- Handled difficult situations calmly, delivered positive outcomes under pressure.
- Managed customer queries for better understanding of products and services.
- Developed rapport with customers through empathetic listening skills.
- Streamlined communication channels for more efficient response times from the team.
- Acted as first point of contact for customer issues and queries.
- Recorded customer communications to maintain proper documentation.
Credit Verification Officer
INDUSIND MARKETING FINANCIAL SERVICES PVT LTD, KARUKACHAL
KARUKACHAL
04.2012 - 03.2014
- Reviewed and validated credit applications ensuring compliance with organisational policies and procedures.
- Maintained confidentiality whilst handling sensitive information, demonstrating professionalism at all times.
Education
Secondary Education (10th) - 10th
Parippu H.G.S.S.
KOTTAYAMHigher Secondary Education (Plus Two) -
Karamvelil H.G.S.S
Pathanamthitta01.2029
B B A -
Our Collage
Thiruvalla03.2012
Diploma in Airline Passenger Service Management - Airline Passenger Service Management
IEC
Ernakulam03.2014
Skills
- Customer
- Service
- Fast Learner
- Adaptability
- Ability to Work Under Pressure
- Communication Skills
Languages
English
Hindi
French
Hobbies
Music Composition, Watching Movies, Playing Cricket, Singing
Accomplishments
Safety Award from Amazon ,Good performance repaginations of many times .
INFORMAL CARE, OWN HOME, KOTTAYAM KERALA INDIA
KOTTAYAM, KERALA, INDIA, I took care of my father in law who was affected with liver failure and lymphoma, he was on palliative care and required assistance with all aspects of daily living needs., I provided help with manual physiotherapy, I maintained hygienic living environment through regular cleaning, I provided personal care support including dressing showering and toileting., I made sure he was safeguarded at all times
Timeline
Associate
Amazon Logistics
08.2024 - Current
Senior Relationship Manager
EDELWEISS TOKIO LIFE INSURANCE COMPANY LIMITED
11.2022 - 07.2023
Credit Verification Officer
MANIPAL CIGNA
12.2020 - 10.2022
Business Development Manager
MAX BUPA HEALTH INSURANCE, KOTTAYAM
01.2020 - 11.2020
Deputy Manager
KOTAK LIFE
01.2019 - 12.2019
Unit Manager
SBI LIFE INSURANCE, KOTTAYAM
07.2016 - 09.2018
Customer Service Agent
AIR INDIA SATS, DELHI
04.2015 - 06.2016
Credit Verification Officer
INDUSIND MARKETING FINANCIAL SERVICES PVT LTD, KARUKACHAL
04.2012 - 03.2014
Secondary Education (10th) - 10th
Parippu H.G.S.S.
Higher Secondary Education (Plus Two) -
Karamvelil H.G.S.S
B B A -
Our Collage
Diploma in Airline Passenger Service Management - Airline Passenger Service Management
IEC