ArunaKumari Metta
Reading,Berkshire
Summary
Results-driven professional with 15 years in high-volume retail operations, excelling in customer service and complaint resolution. Skilled in managing multiple complaints while ensuring service standards and customer satisfaction. Experienced in property management, including emergency response and market trend analysis for rental optimisation. Focused on fostering tenant relationships and streamlining property operations to enhance satisfaction.
Overview
23
23
years of professional experience
Work History
Property Management Specialist
Self employed
Reading, Berkshire
03.2022 - 06.2026
- Managed emergency situations, such as property damage or urgent repairs, achieving swift resolutions and minimising tenant disruption.
- Conducted thorough property inspections to identify necessary repairs and improvements, maintaining high standards of property condition.
- Completed thorough property inspections before, during and after tenancies.
- Regularly reviewed and updated property management policies and procedures to comply with changing regulations and best practices.
- Analysed market trends to advise landlords on competitive rental pricing, maximising property income and occupancy rates.
- Estimated property value by conducting comparative market analysis.
- Managed rental finances, late payments, expense record-keeping and payment processing.
- Developed promotional content for properties to effectively highlight unique features and attract potential tenants.
Customer service representative
ITECH LOGIC LTD
Reading, West Berkshire
02.2011 - 01.2021
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Enhanced customer satisfaction by implementing proactive strategies to address needs and resolve concerns.
- Resolved customer complaints by delivering effective solutions that ensured positive outcomes.
- Applied conflict management techniques to de-escalate situations with stressed customers.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by 30%.
- Responded to incoming telephone calls in a professional manner.
- Managed daily calls, taking orders and escalating cancellations.
- Listened actively to offer accurate information and best solution to their needs.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Recorded information about inquiries and complaints within internal database.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Processed cash and card transactions at point of sale.
Customer assistant
Morrisons
Glasgow, Glasgow City
08.2003 - 05.2009
- Resolved customer complaints promptly, achieving mutually beneficial outcomes.
- Processed transactions for defective item replacements and exchanges, ensuring customer satisfaction.
- Provided informational brochures and policy details, guiding guests in decision-making.
- Sought customer input to improve overall service experience. from customers to improve service experience.
Education
Bachelors - counter science, Engineering
Andhra University
Visakhapatnam, Andhra Pradesh, India05-2003
GCSEs - English, Hindi, Maths, Science, History, Geography and Social studies
Catherine Public School
Visakhapatnam, Andhra Pradesh, India04-1997
A-Levels - Maths, English, Chemistry, and Physics
Vikas Mahila college
Visakhapatnam, Andhra Pradesh, India03-1999
Skills
- Customer service
- Rental finance management
- Self-motivation
- Inventory control experience
- Inventory management
- Data recording
- Professionalism
- Complaint resolution
- Active listening
- Quality assurance
- Cash handling
- Card payment processing
- Relationship-building
- Telephone skills
- Data acquisition
- Order processing
- Invoicing
- Complaint handling
- Credit card processing
- Sales inquiry handling
- Team management
- Property inspections
Timeline
Property Management Specialist
Self employed
03.2022 - 06.2026
Customer service representative
ITECH LOGIC LTD
02.2011 - 01.2021
Customer assistant
Morrisons
08.2003 - 05.2009
Bachelors - counter science, Engineering
Andhra University
GCSEs - English, Hindi, Maths, Science, History, Geography and Social studies
Catherine Public School
A-Levels - Maths, English, Chemistry, and Physics
Vikas Mahila college