Arun Soni
Norwich
Summary
Dynamic professional with diverse experience in Operations and Business development. Skilled in process improvement, customer relationship management, and strategic implementation, leading to increased efficiency and revenue growth. Enthusiastic about leveraging my skills and dedication to make a substantial contribution to the organization I join. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Southern Hill Hospital
03.2024 - Current
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Met customer call guidelines for service levels, handle time and productivity.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Created and maintained detailed database to develop promotional sales.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Logistic Manager
Rahul transport and logistics
09.2018 - 06.2022
- Selected orders in a accurately and timely manner
- Loaded trucks for outbound orders
- Managed inventory within the warehouse by completing physical tasks
- Understood basic produce storage and handling requirements
- Completed inventory paperwork for inbound receiving
- Operated equipment in a safely manner while adhering to food safety policies
- Correspond with Management team about defects within Inbound and Outbound
- Resolution to problems with vendors, Cross - trained in multiple departments.
Education
MSc Global Business Management - undefined
University of East Anglia, Norwich Business School
09.2024
Bachelor of Computer Applications - undefined
MCU University Bhopal, India
07.2018
Skills
- MS Office Suite
- Slack
- LeadSquared
- Google Workspace
- Zoom
- Interact
- Google Trends
- Google Analytics
- Google ads
- Business development
- Digital marketing
- Strategic planning
- Operations management
- Retail management
- Client relationship management
- Cold-prospecting
- Product knowledge
- Negotiations
- Team leadership
- Communication
- Rapport building
Timeline
Customer Service Representative
Southern Hill Hospital
03.2024 - Current
Logistic Manager
Rahul transport and logistics
09.2018 - 06.2022
MSc Global Business Management - undefined
University of East Anglia, Norwich Business School
Bachelor of Computer Applications - undefined
MCU University Bhopal, India
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