Arun Gopal
Kettering,Northamptonshire
Summary
Dedicated professional with a strong foundation in communication skills, problem-solving, and active listening. Demonstrates a commitment to excellence and the ability to remain calm under pressure. Proven expertise in team building, complaint handling and resolution, with a keen awareness of health and safety protocols. Eager to leverage these skills in a dynamic environment while continuously seeking opportunities for growth and learning.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Assistant store manager
Premier Store
Kettering, Northamptonshire
2023.02 - Current
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Handled customer complaints with empathy and patience, offering practical solutions to retain goodwill and foster positive relationships.
- Maintained a clean and organised work area, contributing to a pleasant shopping environment and promoting safety standards.
- Attended regular training to enhance performance and expand knowledge.
- Handled employee concerns discreetly; fostered healthy working environment.
Care Assistant
Home Care Solutions
Wellingborough , Northamptonshire
2024.11 - 2025.03
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Maintained clean and hygienic living environments, ensuring comfort and safety.
- Provided emotional support and companionship, building trusting relationships.
- Prepared and served nutritious meals, catering to diverse dietary requirements.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
- Respected privacy and dignity of each resident during provision of care services.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
Education
Master of Business Administration - Global
University of Northampton
Northampton, Northamptonshire 2023.01 - 2024.02
Skills
- Communication skills
- Problem-solving
- Willingness to learn
- Calm under pressure
- Active listening
- Commitment to excellence
- Health and safety awareness
- Team building
- Complaint handling and resolution
Certification
- Care Certification from Welfare Accademy
- Certification from CPD Online College
Timeline
Care Assistant
Home Care Solutions
2024.11 - 2025.03
Assistant store manager
Premier Store
2023.02 - Current
Master of Business Administration - Global
University of Northampton
2023.01 - 2024.02