Arun GHATAN

Operational Excellence

• Successfully coordinated daily floor operations, overseeing a team of 20+ staff members to ensure high service standards.
• Introduced new workflow processes, improving operational efficiency by 15%, which contributed to faster service and higher customer turnover.

Customer Service Leadership

• Achieved a 95% customer satisfaction rate by actively engaging with customers and resolving issues quickly and efficiently.
• Fostered a welcoming and professional environment, resulting in increased positive reviews and repeat visits.

Team Supervision & Development

• Motivated and supervised staff to perform at their best during peak times, ensuring a smooth flow of operations.
• Implemented staff training initiatives, improving service quality and reducing errors by 10%.

Sales Growth

• Developed strategies to upsell and cross-sell menu items, resulting in a significant increase in sales and revenue.
• Consistently hit or exceeded financial targets by improving order accuracy and service speed.

Problem Solving & Conflict Resolution

• Demonstrated effective problem-solving skills by addressing operational challenges and customer complaints with calmness and efficiency, ensuring minimal disruptions to service.
  

• Successfully utilized product knowledge to achieve a 15% increase in upselling, contributing to financial targets
• Resolved customer challenges promptly, ensuring a positive experience
• Demonstrated food and beverage service skills in a catering environment

• Provided excellent customer service, welcoming and assisting an average of 300 customers daily
• Managed orders and billing, ensuring a 98% transaction accuracy rate
• Collaborated with kitchen and bar staff, reducing service wait times by 10%
• Demonstrated food and beverage service skills in a catering environment.

Team Leadership & Staff Management

• Managed a large team of 80+ staff members across various functions, ensuring smooth daily operations.
• Improved staff productivity through training and development, resulting in a 10% reduction in employee turnover.
  

Profitability & Cost Control

• Implemented budgeting and cost-control measures that led to a 12% increase in profit margins.
• Optimized inventory management, reducing waste and excess costs by 15%.
  

Marketing & Business Growth

• Spearheaded marketing initiatives, increasing customer footfall by 20% through promotions, events, and social media campaigns.
• Improved customer retention through personalized service and engagement strategies, leading to higher repeat business.
  

Operational Efficiency

• Streamlined workflows and processes, improving overall restaurant efficiency and ensuring quick turnaround during peak hours.
• Ensured compliance with food safety regulations, maintaining a spotless health inspection record throughout the tenure.
  

Customer Satisfaction

• Focused on creating a customer-first atmosphere, which resulted in high satisfaction scores and a loyal customer base.
• Resolved customer complaints swiftly, maintaining a 95% customer satisfaction rate.
  
  

• Supervised and trained restaurant staff, enhancing service quality and reducing turnover by 10%
• Oversaw daily operations, maintaining high-quality service and addressing customer concerns promptly
• Managed inventory, reducing waste and improving stock management efficiency by 15%.
• Conducted training sessions with staff in POS system and restaurant best practices, improving workforce talent and efficiency.
• Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
• Boosted sales through targeted product training and upselling strategy.

Customer Service Excellence

• Consistently provided exceptional customer service by warmly welcoming guests and ensuring their needs were met throughout their visit.
• Achieved a 98% transaction accuracy rate while handling customer orders and payments, ensuring a smooth, error-free experience.
• Successfully managed a large customer volume, serving an average of 300 customers daily, while maintaining a friendly and professional demeanor.

Sales and Upselling

• Utilized strong product knowledge to recommend and upsell menu items, contributing to a 15% increase in upselling and enhancing the customer experience.
• Played a key role in achieving financial targets by actively promoting high-margin menu items and specials.
  Operational Efficiency
• Collaborated effectively with kitchen and bar staff, reducing service wait times by 10%, ensuring customers received their food and beverages promptly.
  Demonstrated proficiency in food and beverage preparation, assisting in the plating and presentation, which contributed to a 10% increase in repeat customers.
• Ensured smooth operations by maintaining a clean and organized workspace, contributing to a 20% reduction in inventory discrepancies.

Problem Solving & Conflict Resolution

• Addressed customer complaints and resolved issues quickly and courteously, leading to a 15% reduction in complaint rates.
• Handled challenging customer situations with professionalism and poise, ensuring a positive dining experience despite any issues.

Food Safety & Hygiene

• Adhered to food safety and hygiene standards, contributing to a spotless health inspection record during your tenure.
• Demonstrated a strong understanding of allergen awareness, ensuring customer safety and compliance with food regulations.
  

University College Birmingham
Graduated: September 2024

• Relevant Modules: Strategic Hospitality Management, Food and Beverage Operations, Customer Relationship Management
• Notable Achievement: Completed a project on operational efficiency in hospitality, contributing to a 10% improvement in service speed at a partnered restaurant.
• Extracurricular Activities: Member of the Hospitality Leadership Club, organizing industry guest lectures and networking events.

• Grade: Graduated with Honors
• Key Focus: Hospitality Operations, Event Management, Marketing Strategies
• Achievements: Received a distinction for a dissertation on customer retention strategies, and implemented service improvements that increased footfall by 15% during a practical internship.