Arun Chandrasekaran

• Testing software to find and fix problems from the user's point of view.
• Built automated test scripts to handle repetitive software testing work.
• Working in an Agile environment, actively participating in Scrum ceremonies including daily stand-ups, sprint planning, reviews, and retrospectives.
• Participated in the estimation of user stories and translated functional specifications into detailed test scenarios and test cases.
• Performed Functional Testing, System Integration Testing, Regression Testing, and Sanity Testing in lower and pre-production environments using web/mobile services and BrowserStack.
• Led testing efforts for a large-scale Siebel to Salesforce migration, overseeing the scheduling and coordination of all testing activities to ensure smooth data transition.
• Collaborated with the Team Lead and product managers to align on quality requirements and ensure a clear, shared understanding across the team
• Strong understanding of the defect lifecycle, including creation, tracking, analysis, and closure using Azure DevOps.
• Accurately monitored and documented test results, recording and reporting defects in Azure DevOps with clear and concise documentation.
• Performed integration testing across multiple platforms—including Salesforce, backend systems, and frontend interfaces—to ensure end-to-end functionality and seamless user experience.
• Collaborated with the team in Agile planning, reviews, and retrospectives to drive continuous improvement and ensure project alignment.
• Conducted knowledge transfer sessions for new team members and maintained comprehensive KT documentation to ensure smooth onboarding and knowledge continuity.
• Performed API testing using Postman, including methods such as GET, POST, PUT, and DELETE, to ensure proper functionality and data handling.

• Handled and analyzed customer complaints related to the bank's financial products, ensuring a customer-oriented approach for fair outcomes.
• Utilized professional communication skills, both verbal and written, to address customer concerns efficiently.
• Leveraged systems and process flow charts to gather data, analyze trends, and identify areas for improvement.
• Adapted structured methodologies and techniques to maintain high-quality standards and ensure effective resolution.
• Demonstrated flexibility and multitasking ability in a fast-paced, challenging environment.
• Focused on continuous process improvement to exceed productivity and quality targets.
• Exercised strong attention to detail when gathering data from multiple IT systems and sources.
• Effectively identified the root causes of process errors, leading to targeted improvements.

• Managed the sales area, promptly responding to customer queries and requests, ensuring a high level of customer satisfaction.
• Addressed customer problems and grievances, providing timely and effective solutions.
• Accurately recorded relevant information from both internal and external customers, maintaining required standards and ensuring data integrity.
• Channeled customer feedback to the appropriate departments for continuous improvement.
• Collaborated effectively as part of a team, actively contributing to team meetings and discussions.
• Led a team of 13 sales agents, consistently exceeding KPIs and delivering exceptional customer outcomes.
• Motivated the team to achieve and surpass challenging targets through strong leadership and support.
• Contributed to the STAR working group focused on continuous improvement and was an advocate for system thinking.
• Conducted quality assurance on calls to ensure compliance with regulatory requirements and maintain high service standards.
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IT Project Coordinator

As an IT Project Coordinator during the Siebel to SAP migration, I facilitated a robust testing process to ensure a smooth transition. This approach helped identify and resolve issues early, minimizing disruptions while ensuring data integrity and optimal application functionality in the new SAP environment.

• Performed comprehensive manual testing during the migration from Siebel to SAP, ensuring data integrity and system functionality across both environments.
• Developed and executed detailed test cases and test scenarios based on business requirements and migration specifications.
• Collaborated with cross-functional teams to identify and resolve issues related to data mapping, system integrations, and application behavior.
• Conducted regression testing to ensure that migrated data and processes functioned seamlessly in the new SAP system.
• Logged, tracked, and reported defects in a timely manner, working closely with development teams to ensure prompt resolution.
• Validated the accuracy of migrated data by performing data reconciliation and comparing legacy Siebel data with SAP outputs.
• Participated in daily stand-ups, sprint planning, and retrospectives, providing feedback on test progress and results.
• Ensured that all testing activities were aligned with project timelines and quality standards, contributing to the successful migration.

• Quickly identified customer needs and provided accurate, relevant information to ensure satisfaction.
• Conducted all interactions with customers in a polite, helpful, sincere, and professional manner.
• Maintained confidentiality by handling all customer and potential customer information with the utmost care.
• Aligned with client targets, consistently working to meet and exceed performance goals.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
• Contributed to team meetings with valuable input, fostering a collaborative work environment.