Arul Pramila
Chester
Summary
A strategic minded individual with 5+ years of experience in Customer Service, IT technical recruitment, IT service desk & people management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Service/IT Service Desk Analyst
Llyods Banking Group
2023.08 - Current
- Handling inbound and outbound telephone calls, Resolve customer queries and complaints, Active engagement in process improvements, Help provide daily, weekly and monthly data, Liaising with the wider teams on day to day basis.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Answered user product attribute and usage questions to promote satisfactory product ownership experience.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Offered assistance in implementing and developing training programs.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Senior IT Recruiter/ Customer Service Adviser
IDC Technologies
2021.12 - 2023.03
- Manage the full-cycle recruiting process from sourcing strategies to offer negotiation, Partner with hiring managers to develop staffing strategies to meet business needs, Identify potential candidates through creative sourcing techniques to fill the candidate pipeline, Strategize, recommend, and drive improvements for building a talent pipeline, Act as a consultant in hiring processes utilizing industry knowledge, compensation expertise, leveling guidelines, etc.
- Sourced and selected applicants for technical positions within company.
- Onboarded new hires and set up training.
- Coordinated with IT team leaders to forecast hiring needs and department goals.
Hr Recruiter
Orcopod
2021.07 - 2021.12
- Conduct interviews and coordinate the selection process, Hiring and onboarding, Offer letter and contract generation, Coordination of the onboarding process for joiners, Specilized to recruit for Csharp, dot net winfarm, software security engineer, interior designer, Aspice, functional safety engineer, lead software architecture engieer, software test technique, automation engineer, android application engineer.
HR Executive
Indus Novateur Softech Pvt Ltd
2016.06 - 2018.04
- Administer the probation assessment, liaising with the line manager, escalating any formal issues to the HR Generalist, Track probation dates and generate documentation as required, Promotions/transfers/changes: Obtain approval for and accurately record changes in PeopleSoft in accordance with agreed processes, Provide advice to managers on employee relations cases, Monitor probationary periods and conduct yearly appraisals, Organize the logistics for training and deliver commercial training.
Education
BE -
R.V.S College of Engineering and Technology
Coimbatore, India12th State Board - undefined
Hindustan Matriculation Higher Secondary School
Coimbatore, India10th Anglo Indian Sylabbus - undefined
A.L.G Matriculation Higher Secondary School
Coimbatore, IndiaSkills
- IT Technical recruitment
- Customer Service Executive
- Inbound & Outbound calls
- Recruitments & on-boarding
- Negotiation skills
- People management
- Learning & Development
- Talent Acquisition
- Relationship building skills
- Budget Management
- Statistics Analysis
- Compensation
- Talent Management
Languages
English & Tamil
Roles And Responsibilities
- Handling inbound and outbound telephone calls
- Resolve customer queries and complaints
- Active engagement in process improvements
- Help provide daily, weekly and monthly data
- Liaising with the wider teams on day to day basis.
- Immense Proven work experience in end to end IT recruitment
- Experienced in handling job postings over job portals, social media, and other channels
- Meet with hiring managers to have a full-scale understanding of hiring needs and available positions within the company.
- Managing key stakeholders as a trusted partner and valued advisor, building a deep understanding of the Organizations Technical role requirements and desired candidate profiles.
- Building talent pipelines to fill current and future roles and drive improvements in time to hire.
- First round candidate assessment and providing a high-quality shortlist of candidates to the business.
- Utilizing the applicant tracking system to actively track, manage and report candidate pipelines.
- Worked at mid- Senior level tech hirings.
- Hands-on experience with various interview formats (e.g)., phone, teams, Zoom etc
- Technical expertise with an ability to understand and explain job requirements for IT & Operations roles.
- Solid knowledge of sourcing techniques e.g., LinkedIn, Monster and using Boolean search technique in Naukri, Generating new pool through referencing, Candidate Mapping from targeted companies etc.
Personal Information
- Husband's Name: Romould Praveen
- Date of Birth: 12/07/1991
- Marital Status: Married
Righttowork - Validuntil
07/2026
Awards
- Awarded the best team of the quarter
- Given opportunity to work under different teams and explore knowledge
- Recognized as individual contributor and member of Leadership team.
- Recognition in process reengineering and people management.
Timeline
Customer Service/IT Service Desk Analyst
Llyods Banking Group
2023.08 - Current
Senior IT Recruiter/ Customer Service Adviser
IDC Technologies
2021.12 - 2023.03
Hr Recruiter
Orcopod
2021.07 - 2021.12
HR Executive
Indus Novateur Softech Pvt Ltd
2016.06 - 2018.04
12th State Board - undefined
Hindustan Matriculation Higher Secondary School
10th Anglo Indian Sylabbus - undefined
A.L.G Matriculation Higher Secondary School
BE -
R.V.S College of Engineering and Technology
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