Arul Karthigesu
Woolwich,London
Summary
Experienced in managing teams to deliver exceptional customer service and operational efficiency. Known for fostering positive environments and implementing effective strategies to boost productivity. Focused on continuous improvement and supporting team development.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager
KFC
Woolwich, Greenwich
06.2018 - Current
- Managed budget allocation for department expenses, optimising resource use and cutting costs.
- Analysed sales data to identify trends, making recommendations for inventory adjustments.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Enhanced customer experience by introducing a loyalty programme, increasing repeat business.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
- Implemented promotional campaigns, ensuring staff were briefed and displays correctly arranged.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Streamlined operational processes, resulting in a 15% increase in efficiency.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Conducted performance reviews, providing constructive feedback and setting individual goals.
- Organised staff training sessions on new product ranges, enhancing team knowledge and sales skills.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Set up business contracts, obtained signatures and processed paperwork.
- Handled stock control duties diligently preventing overstocking or shortages.
Team leader supervisor
KFC
Greenwich, London
06.2014 - 06.2018
- Tactfully handled complaints from staff, management and clients using excellent problem-solving and dispute resolution skills.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Trained and supervised team to deliver on store sales targets.
- Oversaw stock control to maintain sufficient inventory levels and minimise waste.
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Facilitated regular team meetings to discuss progress, obstacles, and brainstorm solutions.
- Assisted with team recruitment, interviewing and onboarding.
- Offered constructive feedback to employees in response to quality assurance measures.
- Monitored performance metrics, adjusting tactics when necessary for optimal results.
- Improved customer satisfaction with proactive handling of complaints and queries.
Team member
KFC
Woolwich, Greenwich
06.2011 - 06.2014
- Used strong communication skills to build positive customer relations, maintaining first-class company service and reputation.
- Kept customer and food preparation areas clean and well-organised to maintain appearance and quality standards.
- Maximised customer satisfaction by quickly addressing and resolving complaints with food or service.
- Worked hard to learn all required tasks quickly to maximise performance.
- Processed cash and card payments, providing correct change and feedback forms.
- Processed customer transactions swiftly and accurately, utilising point-of-sale systems and handling cash and card payments.
- Coordinated with kitchen staff to streamline order preparation, enhancing overall efficiency and reducing wait times.
- Applied excellent customer service techniques for optimal guest satisfaction.
- Managed cash register transactions for accurate record keeping.
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Achieved efficient workflow with proper time management.
- Handled difficult customers, resulting in conflict resolution.
- Reduced waste by implementing recycling initiatives.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
Education
High School Diploma - Management
St Mary's College
Negombo, Sri Lanka02.2006
Skills
- Retail operations understanding
- Business operations understanding
- Finance management
- Communication excellence
- Supervisory expertise
- Customer relationship building
- Profit and Loss Analysis
- Excellent communication
- Recruitment and hiring practices
- Staff scheduling
- Leadership proficiency
- Staff management
- Budget planning
- Time management mastery
- Data analysis capability
Certification
Frist Aide
Timeline
Assistant Manager
KFC
06.2018 - Current
Team leader supervisor
KFC
06.2014 - 06.2018
Team member
KFC
06.2011 - 06.2014
High School Diploma - Management
St Mary's College
Frist Aide
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