ARTURO ALVARADO
LONDON
Summary
Highly skilled professional with extensive experience in sales and food service regulations. Demonstrates expertise in bill calculation, staff training delivery, and interpersonal relations. Recognised for being a fast learner and excelling in teamwork environments. Career goal includes leveraging skills to enhance operational efficiency and customer satisfaction within the food service industry.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Customer service representative
Square Trade
Florida, USA
2020.01 - 2020.12
- Collaborated with sales team to maximise product visibility and sales.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Participated in team meetings sharing best practices for improving service delivery.
- Provided top-notch support for increased customer satisfaction.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Head waiter
Crazy Pizza
London, UK
2026.02 - Current
- Trained new staff members, promoting consistent service standards across the team.
- Communicated regularly with management regarding customer feedback and staff performance issues.
- Ensured compliance with health and safety regulations within the restaurant premises.
- Conducted inventory checks for smooth operation of the restaurant.
- Provided discreet, unobtrusive service during private functions ensuring client privacy.
- Resolved customer complaints promptly, fostering a positive dining environment.
Bartender
Urban Pubs and Bars
London
2025.04 - 2026.01
- Consistently delivered exceptional service to customers by fulfilling their orders and requests from an extensive menu. Leveraged product knowledge to explain offerings and guide guests through our exclusive selection of spirits and wines.
- Teatro Hall. 61 New Broadway, London W5 5AH
- Provided excellent service to customers, resulting in repeat business.
- Checked identification of customers to ensure legal drinking age compliance.
- Processed payments accurately reducing discrepancies at end of shift tallying.
Head bartender
Kona Kai
London, UK
2024.01 - 2024.12
- Monitored cash handling procedures to minimise discrepancies.
- Increased sales with innovative cocktail creations.
- Enforced responsible alcohol service policies, prioritised customer safety and wellbeing.
- Maintained high cleanliness standards, ensured compliance with health regulations.
- Implemented marketing strategies to attract new customers.
- Developed new cocktail recipes, enhanced menu variety.
- Oversaw shift schedules to ensure adequate staff coverage.
Headwaiter/Floor Manager
Mestizo Restaurant & Margarita Bar
London
2021.05 - 2024.01
- Possess extensive knowledge of the menu and serve as sommelier for wine and luxury tequila selections, enhancing the guest experience through effective guidance and upselling. Manage dietary and allergy requirements with care.
- 392 Kings Road, London SW3
Education
High School - administration
UNAM
Mexico city 2018.06 - 2021.08
Skills
- Fast Learner - Expert
- Teamwork - Experienced
- Salesman - Experienced
- Food service regulations understanding
- Bill calculation
- Staff training delivery
- Interpersonal expertise
LANGUAGES
Spanish - Native Speaker
English - Native Speaker
HOBBIES
Day trading and Investor in the stock market
ADDITIONAL INFO
- Gender: Male
- Place of Birth: Mexico City
- Nationality: Mexican
- Marital Status: Unmarried
- LinkedIn: www.linkedin.com/in/arturo-alvarado-455a69374
Timeline
Head waiter
Crazy Pizza
2026.02 - Current
Bartender
Urban Pubs and Bars
2025.04 - 2026.01
Head bartender
Kona Kai
2024.01 - 2024.12
Headwaiter/Floor Manager
Mestizo Restaurant & Margarita Bar
2021.05 - 2024.01
Customer service representative
Square Trade
2020.01 - 2020.12
High School - administration
UNAM
2018.06 - 2021.08