Artur Avoian
Ware,Hertfordshire
Summary
I am an employee with valuable skills, and I’m eager to challenge myself in a new job. I have experience working with customers, so I know how to keep them satisfied and happy. I am continuously developing my customer service and communication skills, and since working at the reception requires these abilities, I’m confident I can handle this new role.
Overview
1
1
year of professional experience
Work History
Barista
Costa Coffee
Ware, Hertfordshire
04.2023 - 05.2024
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Kept coffee and food preparation areas spotlessly clean
- Packed and served high volume of orders in busy fast food setting.
- Addressed 90 percent of customer complaints or issues promptly, ensuring customer satisfaction.
- Totalled bills and accepted cash, card and mobile payments.
- Coached new staff using respectful and encouraging methods
- Managed high volume orders during peak hours maintaining quality of service, served up to 15 customers per hour.
Waiter
Turkish restaurant
HERTFORD, Hertfordshire
09.2023 - 01.2024
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Increased order value by upselling sides, drinks and desserts.
- Handled payment transactions to guarantee smooth customer checkout process.
- Prepared tables for guests and reset tables between customers.
Education
NVQ Level 1 - Business management
Arden University
London 11.2024 -
Skills
- Calm under pressure
- Appointment scheduling
- Payment Processing
- Customer engagement
- Strategic planning
- Filing paperwork
- Communication
- Leadership
- Critical thinking
Affiliations
- I am good in sports, but football is my favourite.
- Playing chess
- Kick boxing
- Judo
- Psychology
- Volleyball
Languages
English
Upper intermediate
Russian
Native
Ukrainian
Fluent
Timeline
NVQ Level 1 - Business management
Arden University
11.2024 -
Waiter
Turkish restaurant
09.2023 - 01.2024
Barista
Costa Coffee
04.2023 - 05.2024
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