Arti Jasani
London,middlesex
Summary
Dedicated professional with expertise in customer service excellence and fulfilment operations, complemented by a strong awareness of environmental sustainability. Proficient in time-management and knowledgeable in customs regulations, ensuring efficient and compliant operations. Committed to leveraging skills to enhance operational efficiency and contribute to sustainable business practices.
Overview
11
11
years of professional experience
Work History
Warehouse operator
Wincanton
london, middlesex
01.2021 - Current
- Demonstrated dedication to safety with regular equipment checks.
- Followed all health and safety guidelines, contributing to a safe workplace environment.
- Secured pallets, cages and stillages in line with health and safety standards.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Safely operated forklifts, pump trucks and power pallet to unload, lift and transfer warehouse goods.
- Assisted in inventory management, ensuring accurate records were kept.
- Improved efficiency and productivity by acquiring new skills.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Customer service representative
D'mart
surat, gujarat
04.2016 - 12.2020
- Answered customer telephone calls promptly and improved on-hold wait times.
- Completed transactions to replace or exchange defective items.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
Customer service associate
K'S Charcoal
surat, gujarat
08.2014 - 03.2016
- Trained new staff on company policies and procedures, ensuring uniformity in service delivery.
- Prioritised tasks effectively for optimal productivity during peak hours.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by 20%.
- Obtained feedback from customers to improve service experience.
Education
BCA - Computer Applications
Saurashtra University
Amreli 06/2011 - 06/2014
Skills
- Customer service excellence
- Fulfilment operations
- Environmental sustainability awareness
- Time-management
- Customs regulations knowledge
Affiliations
- Reading ,cooking
Timeline
Warehouse operator
Wincanton
01.2021 - Current
Customer service representative
D'mart
04.2016 - 12.2020
Customer service associate
K'S Charcoal
08.2014 - 03.2016
BCA - Computer Applications
Saurashtra University
06/2011 - 06/2014
Similar Profiles
SaiBharathKumar GarreSaiBharathKumar Garre
Warehouse Administrator at WincantonWarehouse Administrator at Wincanton
Puja BasuPuja Basu
Bond Team Administrator at WincantonBond Team Administrator at Wincanton
Michael JacksonMichael Jackson
Warehouse Operative at WincantonWarehouse Operative at Wincanton