Arturs Kuznecovs

Invited to support a growing independent construction business with day-to-day operations, combining administrative responsibilities with direct exposure to residential construction sites. This role has given me practical insight into Building Regulations, site inspection, reporting, and early-stage cost management.

Key Responsibilities:

• Prepared quotes using labour and material breakdowns, and supported early-stage cost planning, variations tracking, and payment administration
• Created invoices, maintained financial records, and managed client and subcontractor correspondence
• Coordinated communication between clients, subcontractors, and suppliers to support efficient project delivery
• Attended site visits to do measurements, observe work quality, and understand compliance requirements
• Maintained organised project documentation, progress logs, and supporting information for reports

Key Responsibilities:

• Managed customer bookings and inquiries via phone and email, ensuring clear communication and timely issue resolution.
• Handled customer service concerns, including complaints, payments, and feedback follow-ups.
• Coordinated cleaning service operations, including staff scheduling and subcontractor management to ensure quality delivery.
• Drove sales by converting inquiries into bookings and upselling additional services.
• Oversaw client lifecycle from quote generation to payment and invoice follow-up.
• Implemented strategies to improve booking efficiency and reduce scheduling conflicts.

Key responsibilities:

• Supervising and training household staff, overseeing their daily activities to ensure smooth operations within the household.
• Coordinating maintenance and repairs to ensure the property is well-maintained and in good repair, including liaising with contractors and other service providers.
• Light maintenance (plumbing, painting/decorating, electrical work, furniture assembly, groundskeeping)
• Managing multiple short-term let properties (Airbnb, Booking.com, etc)

• Handling emails, phone calls, and correspondence on behalf of the employer.
• Travel planning, hotel, and transport bookings.
• Managing family’s daily diaries.
• Running essential errands for the family, including shopping, picking up dry cleaning, and other tasks as required.

Key responsibilities:

• Light maintenance (plumbing, painting/decorating, electrical work, furniture assembly, groundskeeping).
• Coordinating maintenance and repairs to ensure the property is well-maintained and in good repair, including liaising with contractors and other service providers.
• Ensuring the home or establishment stays neat, organized, and clean, including overseeing cleaning staff and contractors.
• Providing hands-on assistance to the housekeeping team.
• Scheduling and accompanying pets to veterinary appointments for regular check-ups, vaccinations, and treatments.
• Running essential errands for the family, including shopping, picking up dry cleaning, and other tasks as required.

As a coffee shop owner, I steered the daily operations of the café, ensuring a balanced inventory and leading a dedicated team.

My core responsibilities were:

• Supervise staff to ensure smooth operations.
• Provide exceptional customer service.
• Ensure a balance between expenses and revenue.
• Make critical financial decisions.
• Understand and monitor finances for potential business scaling.
• Oversee continuous staff recruitment.
• Implement and manage staff training programs.
• Create staff schedules and assign shifts.

Tesco’s Dagenham site is the biggest fresh food distribution centre in the company’s UK network, with the capacity to handle up to 3.5 million cases of fresh products.

Key responsibilities:

• Managing teams of up to 100 people.
• Devising and monitoring rotas for staff.
• Ensuring that quality objectives and delivery deadlines are met.
• Training, supervising, and appraising staff.
• Operating mechanical and IT systems.
• Investigating accidents and troubleshooting problems.
• Following food safety guidelines and health and safety regulations.