Arthur Mendes
London
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Enthusiastic individual dedicated to delivering compassion, accessible support. Strong relationship-building skills and emotional intelligence. History of achieving positive results in collaboration with multidisciplinary team.
Overview
5
5
years of professional experience
Work history
Restaurant Manager
Cinder Restaurant
London
2022.11 - Current
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Analysed operations to improve restaurant efficiency and service levels.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Restaurant Supervisor
The Real Greek
London
2021.05 - 2022.10
- Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
- Ensured exceptional health and safety standards by closely monitoring restaurant operations.
- Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
- Gained experience in all restaurant activities, including waiting, bar and front of house.
- Boosted sales through targeted product training and upselling strategy.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
Barista/ Pedal Boat Assistant
Lakeside Cafe - Alexandra Palace
London
2021.02 - 2021.04
- Leveraged bilingual ability to converse with customers.
- Displayed energy and enthusiasm in fast-paced environment.
- Increased revenue by upselling and recommending products.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Handled chemicals and waste in line with COSHH regulations.
- Improved efficiency and productivity by acquiring new skills.
Restaurant Supervisor
Garfunkel's
London
2019.10 - 2020.09
- Maintained accurate records to track cash handling activities.
- Managed stock rotations to balance inventory of perishable products and minimise wastage.
- Controlled best before dates to properly utilise stock.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Sales Assistant Lvl. 2
River Island
2018.12 - 2019.09
- Updated pricing and promotions to fulfil store goals.
- Trained team to upsell products and navigate POS systems.
- Facilitated smooth store operations, performing daily opening and closing functions.
- Redesigned store layouts to improve customer flow, maximising footfall opportunities.
- Merchandised windows and shop floor areas according to pack guidelines, creating appealing product displays.
Education
Bachelor of Arts - Film/Screen Studies
University of the Arts London
London 09/2019 -
A-Levels -
La SWAP Consortium
London 09/2017 - 05/2019
Health and Safety Level 2/3 -
iHasco
2022 -
Skills
- Technology
- Microsoft Word - Advanced
- Microsoft PowerPoint -Advanced
- Microsoft Edexcel - Advanced
- Python - Basic
- Social/Personal
- Customer Service - Advanced
- People Person
- Time Organisation
- Fast Learner
- Conflict resolution techniques
- Front of House (FOH) training
- Strong work ethic
- Motivated
Languages
English, Portuguese
Native language
French
Intermediate
B1
Spanish
Upper intermediate
B2
Timeline
Restaurant Manager
Cinder Restaurant
2022.11 - Current
Restaurant Supervisor
The Real Greek
2021.05 - 2022.10
Barista/ Pedal Boat Assistant
Lakeside Cafe - Alexandra Palace
2021.02 - 2021.04
Restaurant Supervisor
Garfunkel's
2019.10 - 2020.09
Sales Assistant Lvl. 2
River Island
2018.12 - 2019.09
Bachelor of Arts - Film/Screen Studies
University of the Arts London
09/2019 -
A-Levels -
La SWAP Consortium
09/2017 - 05/2019
Health and Safety Level 2/3 -
iHasco
2022 -