Artemis Adamou
Shirley Croydon
Summary
Accomplished finance professional with extensive expertise in credit control, bookkeeping, and financial reporting. Demonstrates proficiency in debtor chasing, customer query handling, and discrepancy resolutions. Adept at managing late payments, processing invoices, and handling bank account reconciliations. Skilled in advanced problem-solving within finance, stakeholder engagement, and team leadership. Committed to maintaining accuracy in cash handling and ensuring compliance with VAT regulations. Career goal includes leveraging financial acumen to drive business success and enhance operational efficiency.
Overview
23
23
years of professional experience
2002
2002
years of post-secondary education
Work history
Accounts Receivable Cashier
Kings College Hospital NHS Foundation Trust
London
04.2020 - 11.2024
- Receive and account for all income from various sources including insurance companies in the UK and abroad, Embassies, overseas visitors and self paying patients
- Maintain a safe and secure environment appropriate for the temporary safe custody of cash and cheques, being vigilant with regards to identify forged notes
- Analyze remittance advices from various purchasers ensuring that receipts are allocated promptly
- Download the online bank statement daily and inform relevant staff and management about significant movements
- Resolve queries regarding the allocation of monies received by liaising with the inpatient coordinators, credit controllers and Central Finance
- Ensure there are robust internal controls and documented procedures for the function
- Complete the cash banking for collection from the main cash office
- Arrange and sign off refunds in the form of debit/credit cards of BACS on completion of patients treatment
- Responsible for the pay-out and recording of authorized petty cash expenditure and to ensure that the trust policies and procedures of authorizing, value limits and budget codes are adhered to
- Reconcile the transactions on Compucare to the bank statement and general ledger in Oracle daily and raise non-cash book journal on Oracle as part of the month and year end reporting cycle
- Provide credit control team with the necessary information that can assist with debt collection
- Develop and update procedures, ensuring that audit recommendations have been fully implemented and that local internal control requirements are met
- Assisting with the implementation of new systems and procedures to improve efficiency of the department
- Dealing with verbal and written communications from patients, insurance companies and Embassies in an efficient and professional manner and ensuring that all communications are recorded accurately and filed for future reference
- Manage, support and train a team of three in our Private and Overseas out patient department in regards to income received, Invoices raised and age debt queries
- Promoted regular review meetings within team to discuss debtor status updates and agree upon action plans; ensuring consistent focus on achieving collection targets.
- Kept abreast with latest regulatory changes in finance industry, applying them accurately in day-to-day operations for legal compliance assurance.
- Assisted management during annual audits by preparing comprehensive reports detailing accounts receivable transactions throughout the year.
- Facilitated timely resolution of discrepancies in client billings with prompt investigation and rectification measures, improving overall service delivery quality.
Appointments coordinator Neuro Science
Kings College Hospital NHS Foundation Trust
London
03.2019 - 04.2020
- Improved customer service by managing appointment schedules effectively.
- Organised relevant paperwork to facilitate smooth operations.
- Streamlined office procedures for increased efficiency.
- Liaised between different departments, leading to improved interdepartmental communication.
- Handled confidential information with utmost discretion, ensuring privacy compliance.
- Addressed customer complaints promptly, improving overall customer satisfaction rate.
- Managed high-volume calls whilst maintaining professionalism and courtesy.
- Maintained detailed records of appointments, ensuring no overlap or conflict arose.
Volunteer worker Admin Assistant Early Pregnancy
Kings College Hospital NHS Foundation Trust
London
12.2018 - 03.2019
- Managed incoming calls, ensured effective communication channels.
- Performed general clerical duties as required, contributed to overall operational efficiency.
- Communicated professionally with clients, cemented positive relationships.
- Enhanced communication with team by scheduling and coordinating meetings.
- Fostered a collaborative environment by assisting colleagues with administrative tasks.
Chief Cashier
Royal Bank of Scotland
London
06.2001 - 09.2018
- Streamlined processes to improve overall operational efficiency.
- Assisted customers to resolve their account-related issues.
- Facilitated cross-selling of other bank products to boost sales revenue.
- Maintained updated knowledge of the latest banking products and services offering them as per client's need.
- Managed daily branch operations, ensuring smooth workflow.
- Kept accurate record-keeping, resulting in error-free auditing process.
- Collaborated with team members for successful promotional campaigns.
- Handled large cash transactions without discrepancies.
- Dealt with customer complaints, leading to improved relations.
- Coordinated with other branches for seamless inter-branch transactions.
- Ensured compliance with banking regulations during transactions processing.
- Successfully identified fraudulent activities, preventing potential losses.
- Enhanced customer satisfaction by providing excellent banking services.
- Investigated customer queries to provide timely financial solutions.
- Reported suspicious transactions and financial discrepancies to address potentially fraudulent activity.
- Supported compliance with strict adherence to Bank Secrecy Act, Anti Money Laundering and OFAC regulations.
- Delegated tasks efficiently to maximise productivity.
- Led performance reviews, identified areas for improvement.
- Improved team efficiency by implementing new scheduling practices.
- Provided training to new staff enhancing overall team efficiency.
Education
AAT Accountancy Diploma Level 2/3 -
Macarthur Morgan
London 10.2024 - 05.2026
Microsoft Excel Intermediate -
Kings College NHS
06.2024 - 06.2024
Chartered Banking Institute -
CCIB
06.2017 - 07.2018
NVQ Level 4 Business -
Coulsdon College
09.1996 - 09.1997
NVQ Level 5 Business & Finance -
Coulsdon College
09.1997 - 09.1999
GCSEs -
Lanfranc High School
Skills
- Debtor chasing
- Customer query handling
- Credit control knowledge
- Discrepancy resolutions
- Bookkeeping principles
- Late payment management
- Data entry speed
- Billing procedures familiarity
- Invoice processing
- Payment Processing
- Business administration
- Financial reporting
- Journal entry preparation
- Bank account reconciliation
- Cash flow management
- Credit control
- Cash allocation
- Double-entry bookkeeping
- Account discrepancy resolving
- Aged debt reporting
- Professional communication
- Bank deposit handling
- Invoice dispute management
- Account reconciliation
- Telephone etiquette
- Compliance understanding
- Financial statement preparation
- Ledger maintenance
- Customer Service
- Team Leadership
- Public speaking
- Microsoft Office Suite
- Auditing capabilities
- Payments allocation experience
- Advanced problem-solving in finance
- Time and priority management
- Credit control systems familiarity
- Skills in processing transactions
- Leadership and supervision
- Knowledge of billing procedures
- Cash handling accuracy
- Financial statements analysis
- Debt recovery
- Attention to Detail
- Stakeholder engagement
- Balance sheet reconciliations
- Oracle finance
- Works well under pressure
- Liaise with budget holders
Timeline
AAT Accountancy Diploma Level 2/3 -
Macarthur Morgan
10.2024 - 05.2026
Microsoft Excel Intermediate -
Kings College NHS
06.2024 - 06.2024
Accounts Receivable Cashier
Kings College Hospital NHS Foundation Trust
04.2020 - 11.2024
Appointments coordinator Neuro Science
Kings College Hospital NHS Foundation Trust
03.2019 - 04.2020
Volunteer worker Admin Assistant Early Pregnancy
Kings College Hospital NHS Foundation Trust
12.2018 - 03.2019
Chartered Banking Institute -
CCIB
06.2017 - 07.2018
Chief Cashier
Royal Bank of Scotland
06.2001 - 09.2018
NVQ Level 5 Business & Finance -
Coulsdon College
09.1997 - 09.1999
NVQ Level 4 Business -
Coulsdon College
09.1996 - 09.1997
GCSEs -
Lanfranc High School
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