Arslan Shahid Janjua
Reading,Berkshire
Summary
Organised and proactive professional with keen ability to manage Projects and tasks to streamline office operations. Demonstrates strong communication and organisational skills, coupled with proficiency in Microsoft Office Suite and problem-solving abilities. Ready to drive productivity and operational excellence a Project orientated role.
Seasoned professional with focus on administrative tasks and Project Management. Can streamline processes and enhance operational efficiency using exceptional organisational skills and attention to detail.
Known for balancing multiple priorities while maintaining high quality standards and communication.
Responsible student with strong academic record and organisational skills, ready to take on new challenges. Approaches tasks with methodical and problem-solving mindset. Learns quickly and works hard to keep operations running smoothly.
Overview
15
15
years of professional experience
Work history
Primary Care Commissioning Business and Administration Officer
NHS Suffolk and North East Essex Integrated Care Board
Ipswich, Suffolk
08.2022 - 06.2025
- I am responsible for actively managing and maintaining the contracts for General Practice services within Suffolk and North East Essex area.
- Currently, I am supporting the procurement of Interpretation and Translation services for the ICB. This involves contributing to service evaluation, managing stakeholder communications, gathering and analysing survey data, and comparing framework options to help identify the most suitable provider.
- I have provided professional input into key decision points during the procurement process and offered feedback where I have either supported or constructively challenged management decisions. In addition to the procurement work, I am also responsible for the monthly validation of Interpretation and Translation service claims, ensuring that invoices align with agreed service usage and contractual terms.
- I also frequently complete Contract Variations, the process includes contract changes and effectively communicating to GP Practices and Stakeholders, whilst ensuring attention to detail and obtaining the correct level of evidence for each request.
- I have collated various types of data from systems and databases for report writing purposes, such as LD Health checks and Formal board papers to PCCG. My experience includes report analysis for General Practice services that are requesting additional support or a change to their existing contract. e.g. Boundary change and list closure.
- My role entails for myself to co-ordinate the Patient allocations across Suffolk and North East Essex, which has increased my knowledge of advantages and challenges across the population in the area.
- During my experience, I have encountered difficult patients, who were unhappy with the service or alternatively, the service has de-registered them. My process and procedures have ensured that the patient's needs are met and any on-going issues are resolved.
- Inbox triaging for the ICB's Primary Care GP team and alerting senior management of any urgent items at the Weekly Workplan team meeting, also effectively raising any concerns, risks, issues and business intelligence.
- I enjoy liaising with Practice Managers at General Practice services to help the main site and branch sites reach their full potential.
- Prepared detailed reports using Microsoft Office tools, aiding strategic planning efforts.
- Expedited office efficiency by managing incoming and outgoing correspondence.
Personal Assistant to Regional Chief Midwife
NHS England and Improvement
01.2022 - 08.2022
- Company Overview: Maternity Team, Nursing Directorate, South East
- Diary management and scheduling for an active diary on behalf of Regional Chief Midwife.
- Processing expenses.
- Report analysis.
- Communications cascade to Maternity providers and systems, including LMNS and service users.
- Recruitment support, advertisement draft for approval from senior management before advertisement.
- Inbox triage.
- Meeting paper co-ordination and minute taking at formal committees e.g. Maternity Transformation Board.
- Project support to programme managers in the Maternity team.
- Maternity Team, Nursing Directorate, South East
Personal Assistant to Regional Chief Nurse
NHS England and Improvement
08.2020 - 01.2022
- Company Overview: Nursing Directorate, South East
- Personal Assistant to Regional Chief Nurse and International Director of Nursing.
- Inbox triage for Regional Chief Nurse.
- Minute taking at formal and informal meetings.
- Completing expenses for directors in the team.
- I was working at an senior administrative level in a project management environment, regular co-ordination of formal committees and site visits to Nursing units & wards across the region.
- I have been acting as a first point of contact, dealing with correspondence and phone calls, on behalf of the Regional Chief Nurse.
- Co-ordination of Regional Chief Nurse diary schedule and other executive team members e.g. Regional and System Quality Governance Committee and other internal senior management meetings.
- Forward planning and raising relevant items for approval from senior colleagues e.g. Financial approval, reports and queries from stakeholders on a daily basis.
- Booking travel and accommodation, as required.
- I was the admin point of contact when the shared drive system was transitioned to collaboration drive, I used my initiative to understand the system functions and then cascaded communications to the directorate.
- Managing confidential documents, emails and information on behalf of Regional Chief Nurse.
- I have enjoyed supporting management teams to co-ordinate staffing, workforce, and business impact reporting.
- I worked with the Regional Chief Nurse to develop new formal committees, such as South East Quality and Integrated Performance Committee.
- I supported the directorate during senior management changes, this required for me to be adaptable.
- Nursing Directorate, South East
Project Support Officer and PA to Regional Chief Nurse (Hybrid)
NHS England and Improvement
12.2020 - 08.2021
- Company Overview: Clinical Quality and Improvement team, South East
- Working closely with the programme managers to implement a robust reporting system for Regional System and Quality Governance Committee and other team activities.
- Ad-hoc project support for the team.
- Minute taking.
- Co-ordination of meeting schedule, agenda structure and speaker attendance at formal meetings.
- I have gained the experience of variety of reporting activities, working with Head of Clinical Quality and Improvement to meet tight deadlines.
- Also, supporting Systems and Providers to return the required reports. E.g. Covid-19 reporting and escalations.
- Also, providing PA support to Regional Chief Nurse, during secondment to Project officer role, Clinical Quality and Improvement.
- Clinical Quality and Improvement team, South East
Administrative Assistant
NHS England and Improvement
01.2020 - 08.2020
- Company Overview: Cancer Team, South East
- I have been responsible for providing administrative support to the Cancer team, the main responsibilities were completed while working for the team, as follows:
- Inbox management.
- Minute taking.
- Filing maintenance.
- Administration support to the programme manager for Cancer team.
- Regular attendance at team meeting to record actions and provide administrative support.
- Attendance at formal meetings to represent South East region admin network.
- Cancer Team, South East
Project officer
NHS England and Improvement
09.2019 - 01.2020
- Company Overview: NHS EU Exit programme, South East
- I have been responsible for establishing clear lines of communication for dissemination of EU Exit operational instructions and information to key stakeholders e.g. EU Exit Senior Responsible Officers & EPRR leads.
- I am the single point of contact for organisations that require specialist advice or support on a daily basis.
- My responsibility is to coordinate the query or question to relevant colleagues in the team for an appropriate response.
- In order to direct queries to the appropriate colleagues, I had to gain a thorough understanding of the roles and responsibilities of all the team members very quickly and used my co-ordination and communication skills effectively at the same time.
- Also, the opportunity to shadow a colleague using Visio to use process maps and flowchart diagrams was an essential skill to learn for this role and something I believe I can implement in future roles.
- By carrying out Situational Reporting exercises, I am able to gain accurate intelligence regarding the status of services locally in the South East Region.
- I have also been responsible for redeveloping the Kahootz work space for the South East EU Exit team.
- This included working with the work stream lead to ensure the format/layout is appropriate and suitable for the team purpose.
- I proactively inputted my ideas to the design of the structure, homepage and filing.
- This role has required working in a structured environment, which has involved working to shift patterns rostered to provide cover as required by the programme.
- Good teamwork, communication and organisations skills have been key to ensure this worked as required and in a fair and just way for all the team.
- I have also been an active participant in relevant working groups and support the achievement of project deliverables as defined by the Coordination Centre Manager and Operations Lead.
- All my key responsibilities in this role have allowed me to gain an in-depth understanding of how the EU exit will impact on the NHS at national, regional and local level.
- It has been very interesting and helped me understand the importance of the Operational support structure.
- Although it has been a steep learning curve, I have thrived upon it and enjoyed the challenge.
- It has given me the confidence to know I am able to adapt and work effectively in a fast paced and often pressured environment with colleagues from all levels as well as external organisations.
- NHS EU Exit programme, South East
Project Support officer
NHS England and Improvement
03.2019 - 09.2019
- Company Overview: NHS Rightcare, South
- Support the Project Management Office function for the NHS RightCare (South) division, specifically collation of team highlight reports and business intelligence in addition to facilitating training workshops for online systems/platforms e.g. Kahootz/SharePoint.
- On a weekly basis, I have been carrying out reconciliation of our regional data packs to ensure consistency across all systems/platforms.
- I have provided clerical support to senior managers during Phase 3 Consultation, which involved setting up team meetings and 1 to 1's.
- Process out-of-pocket travel/expense claims for stakeholders.
- Manage diaries, travel and hotel bookings for senior management via tRIPS/Redfern system.
- Coordinate conference room bookings and catering, webinars, teleconferencing and video conferencing.
- Venue booking for events and workshops via Calder Conferences.
- Dissemination of data packs and useful information to systems in the South East & West region(s).
- NHS Rightcare, South
Personal Assistant to Regional Directors office
NHS England and Improvement
01.2019 - 03.2019
- Company Overview: Regional Directors office, South East
- Support to the Regional Directors office with their administrative requirements.
- Receive, examine, process and send documentation and correspondence on behalf of the team.
- Telephone calls and take messages, ensuring that messages, sometimes sensitive are relayed accurately and promptly and, if possible, resolving queries.
- Print and distribute papers for department-related committees and meetings.
- Arrange meetings, lunches and events, including finding venues, arranging catering and transport etc.
- Organise travel arrangements, including booking tickets and hotels, where required.
- Set up and maintain manual and electronic files, as required, and ensure original documentation is retained or archived e.g. Kahootz.
- General typing, photocopying and faxing, as required.
- Ensure all relevant documents are uploaded to NHSI's intranet site and on an ongoing basis, review the appropriate area on intranet to ensure documents remain up to date.
- Complete purchase orders and obtain supplies e.g. stationer.
- I have provided cover for PA when on leave or when workload fluctuates, to ensure services are maintained.
- Regularly provided reception cover.
- Support the team with any ad hoc administrative requirements e.g. taking minutes, research, reporting and analysis.
- Regional Directors office, South East
Business Support Assistant
NHS England and Improvement
08.2016 - 01.2019
- Company Overview: Revalidation team, Medical Directorate, South East
- My job consisted of supporting the team to carry out statutory functions within relation to Responsible Officer Regulations across the South of England.
- On a regular basis, we hosted events/ meetings and it was my responsibility to ensure these run smoothly by confirming IT requirements of meetings.
- This has increased my knowledge of NHS IT equipment E.g. Microsoft Teams, Microsoft Office & Video conferencing.
- I was responsible for booked train/ hotel and other travel arrangements for colleagues in the team, using DigiTS.
- Regular inbox triage for team mailbox and co-ordinated the queries from internal and external stakeholders.
- Revalidation team, Medical Directorate, South East
Customer service agent
Royal Bank of Scotland
01.2014 - 08.2016
- Banking hall front of house representative.
- Working with private, personal and business banking customers.
- Paying attention to detail for every banking transaction.
- Sales experience of approaching customers in a face to face environment.
- Experience of dealing with complex banking scenarios and dealing with customer needs in a sensitive manner.
Various roles
Reading Borough Council
12.2010 - 01.2014
- Apprentice, School meals team.
- Business Support Administrator, Children's services.
- Team Administrator, Children's prevention and action team.
Education
Level 4 Project Management Apprenticeship - Project Management
Eastern Education Group
Suffolk 03.2025 -
Level 3 Diploma - Business Administration and Customer service
Learn Direct
Reading 05.2017 - 05.2018
Level 2 National Vocational Qualification (NVQ) - Business Administration and Customer service
QA
Reading 12.2010 - 11.2011
GCSE - Information Technology, English, Science, Maths, Business Studies
Slough and Eton secondary school
Slough 01.2005 - 01.2010
Skills
- Microsoft office suite proficiency
- Administrative policy understanding
- Procurement and purchasing
- Scope definition
- Customer relationship
- Task prioritisation
- Process mapping
- Resilience under pressure
- IT infrastructure understanding
- Customer Service
- Interpersonal communication
- Data analysis
- Project support capabilities
- Reporting proficiency
- Contract law knowledge
- Contract interpretation
Custom
- Microsoft Excel for the workplace, ESR, 2023
- Fundamentals in Project Management, Association for Project Management, 2019
- Project Management, PCC - Filtered Technologies, 2023
- Change management, PCC, 2023
- Hybrid Working, PCC, 2023
- Conflict of Interest, ESR - internal training, 2023
Personal Information
- Gender: Male
- Marital status: Single
Affiliations
- Walking, sports and attending the gym
Timeline
Level 4 Project Management Apprenticeship - Project Management
Eastern Education Group
03.2025 -
Primary Care Commissioning Business and Administration Officer
NHS Suffolk and North East Essex Integrated Care Board
08.2022 - 06.2025
Personal Assistant to Regional Chief Midwife
NHS England and Improvement
01.2022 - 08.2022
Project Support Officer and PA to Regional Chief Nurse (Hybrid)
NHS England and Improvement
12.2020 - 08.2021
Personal Assistant to Regional Chief Nurse
NHS England and Improvement
08.2020 - 01.2022
Administrative Assistant
NHS England and Improvement
01.2020 - 08.2020
Project officer
NHS England and Improvement
09.2019 - 01.2020
Project Support officer
NHS England and Improvement
03.2019 - 09.2019
Personal Assistant to Regional Directors office
NHS England and Improvement
01.2019 - 03.2019
Level 3 Diploma - Business Administration and Customer service
Learn Direct
05.2017 - 05.2018
Business Support Assistant
NHS England and Improvement
08.2016 - 01.2019
Customer service agent
Royal Bank of Scotland
01.2014 - 08.2016
Level 2 National Vocational Qualification (NVQ) - Business Administration and Customer service
QA
12.2010 - 11.2011
Various roles
Reading Borough Council
12.2010 - 01.2014
GCSE - Information Technology, English, Science, Maths, Business Studies
Slough and Eton secondary school
01.2005 - 01.2010
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