Open to work
ARSLAN ARSHAD
Manchester
Work preference
Summary
Accomplished professional with extensive expertise in customer service and a strong focus on customer satisfaction. Proven track record in coaching and training, process improvement, and workflow optimisation. Adept at providing technical and clerical support while ensuring deadline management and quality assurance. Demonstrates leadership through effective management, peer mentoring techniques, and constructive feedback. Skilled in supply chain understanding, target achievement, diplomatic negotiation, and sales target setting. Knowledgeable in GDPR compliance, multitasking efficiency, HR policies compliance, and training and development. Committed to leveraging skills for continued professional growth within dynamic environments.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Personal Academic Tutor
UK Management College Ltd
Manchester
2025.04 - Current
- Providing one-to-one and small-group support to students, helping with academic matters (coursework, exams, study skills).
- Acting as a bridge between students, teaching staff and admissions/support teams.
- Monitoring student progress (enrolment, attendance, submission of assessments, engagement) and identifying when students are at risk of falling behind.
- Developing and delivering workshops or sessions on key academic skills: time management, study techniques, research and referencing.
- Helping students navigate digital learning platforms (VLE), the library, learning-resources, and understand academic regulations (extensions, mitigating circumstances).
- Fostering a sense of belonging among students by encouraging relationships with peers and staff, supporting inclusive learning environment.
- Participating in induction and enrolment processes to connect with students early in their journey.
- Recognising personal, social, or wellbeing factors that may impact student success and referring to support services when required.
- Maintaining student confidentiality by adhering to relevant policies and escalating when necessary.
- Maintaining records of student meetings / contact in line with data-protection and institutional policies.
- Working collaboratively with academic teams and support services to ensure a coordinated support system.
Marketing Manager
Venus Food Supermarket
Manchester
2024.06 - 2025.04
- Developed and executed strategic marketing campaigns to enhance brand awareness and drive customer engagement. Managed marketing budget, ensuring optimal allocation of resources for maximum ROI.
- Conducted market research to identify emerging trends, customer preferences, and competitor strategies. Oversaw digital and traditional marketing efforts, including social media and email campaigns.
Security Supervisor
New Concept Security Ltd
Blackpool
2023.11 - 2024.05
- Managed and led security teams, assigned duties, and conducted regular patrols to prevent unauthorized access and incidents. Monitored surveillance systems, responded to alarms, and handled security breaches efficiently.
- Conducted risk assessments, enforced company policies, and provided training to security personnel. Worked closely with law enforcement and emergency services to maintain a secure and compliant environment.
Team Coordinator
Chat Pandas
Lahore
2021.03 - 2023.07
- Handled a customer support project for a reputed US based company. Oversee and guided a customer service team of 30 resources, ensuring efficient issue resolution, training and development, and maintaining service quality in accordance with established Service Level Agreements (SLAs) and CRM systems.
- Analyzed performance data, identified process improvements, and collaborated with other departments to enhance the overall customer experience.
- I joined as a Customer Support Specialist and got 2 promotions in the course of 6 months based on my dedication and team leadership skills.
Customer Support Specialist
SAPRO
Lahore
2020.09 - 2021.02
- Served as the frontline contact for customers. Responsibilities encompass addressing inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.
- Served as a product expert, maintaining up-to-date knowledge, documenting interactions in the CRM system, and collaborating with various internal departments to provide seamless support.
Sales Supervisor
Trigon Communications Pvt. Ltd.
Lahore
2019.07 - 2020.08
- Lead and motivated a sales team to achieve and exceed sales targets while fostering exceptional customer relationships. Responsibilities included coaching and development, strategy implementation, performance monitoring, and customer issue resolution.
- With a keen focus on results and a customer-centric approach, drove revenue growth and ensured high levels of customer satisfaction.
- I joined as a sales executive and in the course of 6 months, I got promoted as a Sales Supervisor based on my performance and dedication.
Education
Certificate of Higher Education - Post Graduate Certificate in Teaching and Learning
University of Cumbria
Carlisle, England, United Kingdom 01.2026 - 12.2026
Master of Science - Marketing Management
De Montfort University
Leicester, United Kingdon 10.2023 - 09.2024
BBA (Hons.) - Marketing
IUB Bahawalpur
Bahawalpur, Pakistan 2015.10 - 2019.06
Skills
- Customer Service Expertise
- Customer Focus
- Coaching and Training
- Process Improvement
- Workflow optimization
- Technical and clerical support
- Deadline management
- Quality Assurance
- Management
- Leadership
- Peer mentoring techniques
- Constructive feedback
- Supply chain understanding
- Target achievement
- Diplomatic negotiation
- Sales targets setting
- Knowledge of gdpr
- Multitasking efficiency
- HR policies compliance
- Training and Development
LANGUAGES
English
Proficient (C2)
Urdu
Proficient (C2)
Punjabi
Proficient (C2)
Hindi
Proficient (C2)
Affiliations
- Snooker
- Tech Savvy
- Cars
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Certificate of Higher Education - Post Graduate Certificate in Teaching and Learning
University of Cumbria
01.2026 - 12.2026
Personal Academic Tutor
UK Management College Ltd
2025.04 - Current
Marketing Manager
Venus Food Supermarket
2024.06 - 2025.04
Security Supervisor
New Concept Security Ltd
2023.11 - 2024.05
Master of Science - Marketing Management
De Montfort University
10.2023 - 09.2024
Team Coordinator
Chat Pandas
2021.03 - 2023.07
Customer Support Specialist
SAPRO
2020.09 - 2021.02
Sales Supervisor
Trigon Communications Pvt. Ltd.
2019.07 - 2020.08
BBA (Hons.) - Marketing
IUB Bahawalpur
2015.10 - 2019.06