ARSLAN AHMED
Luton|Watford,United Kingdom
Summary
Experienced IT support professional with experience in managing service requests, troubleshooting technical issues, active directory, networking, and firewall administration. proficient in, network troubleshooting, windows server management, software installation, and hardware configuration. Demonstrates strong skills in IP addressing, network troubleshooting, and Group Policy management. Experienced in DHCP/DNS management and IT service ticketing systems. Committed to enhancing operational efficiency through time-efficient solutions.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
IT engineer
Barron McCann Litmited
Derby, United Kingdom
2025.05 - 2025.10
- Provided technical support to resolve onsite issues and ensured smooth operations
- Installed hardware and software, including operating systems and cables, to prepare equipment for staff use.
- Planned and executed installations and upgrades to minimise disruptions for users.
- Overseeing equipment testing, maintenance, installations.
- Configured printers and scanners on network to facilitate easier access for users throughout the office space.
- Developed strong interpersonal and multitasking abilities while supporting both front-of-house and back-end operations.
- Developed technical documentation to assist users and improve understanding of processes.
IT Support Officer
Abacus Consulting Ltd
Islamabad
2019.02 - 2022.12
- Maintained detailed documentation of technical procedures providing a valuable resource for future reference.
- Managed software installations, updates, and system improvements for optimal performance.
- Delivered comprehensive IT support to a diverse team of professionals to ensure smooth operations.
- Provided effective solutions for hardware and software malfunctions, leading to minimal downtime.
- Enhanced overall network security with regular system audits and vulnerability assessments.
- Streamlined communication pathways between IT department and other teams for enhanced efficiency.
- Organized workspaces for employees with computers, monitors, and associated cabling or equipment.
- Provided support to staff and clients through phone, emails, and ticketing system.
- Configured and troubleshot network printers.
- Managed Active Directory, DNS, DHCP, and Group Policies.
- Handled inventory management, routers, switches, and network cabling.
- Monitored traffic via firewall and worked with Office 365 and Teams.
Customer Support Specialist
inDrive
Islamabad
2019.06 - 2021.08
- Managed email correspondences efficiently, enhancing response time significantly.
- Provided feedback on customer interactions to enhance company products and services.
- Managed inbound calls for a seamless customer experience.
- Participated in weekly team meetings, driving continuous improvement initiatives.
- Resolved technical issues for customers, minimizing disruption of services.
- Collected and forwarded customer feedback to relevant departments.
IT Coordinator
NTC MUST University
Mirpur
2018.06 - 2018.12
- Maintained hardware and software inventories accurately and systematically.
- Coordinated with other team members for successful project execution.
- Arranged computers, routers, and printers to achieve proper workstation setup.
- Troubleshot incidents related to hardware, networks, and software faults.
- Configured and supported Microsoft 365 applications and video conferencing tools.
- Managed lab systems and printers, and installed Windows and related software.
Education
Master of Science - Computer Science
University of Hertfordshire
Hatfield 2023.01 - 2025.01
Bachelor of Science - Computer Science
MUST University
Pakistan 2015.08 - 2019.09
Skills
- Active Directory knowledge
- Networking knowledge
- Firewall administration
- Windows Server management
- Software installation
- Hardware configuration
- IP addressing familiarity
- Network troubleshooting
- Group Policy management
- DHCP/DNS management
- IT service ticketing systems
- Time efficiency
LANGUAGES
English
Fluent
Hindi
Fluent
Urdu
Native
Punjabi
Fluent
HOBBIES AND INTERESTS
Traveling, Current Affairs
Timeline
IT engineer
Barron McCann Litmited
2025.05 - 2025.10
Master of Science - Computer Science
University of Hertfordshire
2023.01 - 2025.01
Customer Support Specialist
inDrive
2019.06 - 2021.08
IT Support Officer
Abacus Consulting Ltd
2019.02 - 2022.12
IT Coordinator
NTC MUST University
2018.06 - 2018.12
Bachelor of Science - Computer Science
MUST University
2015.08 - 2019.09