Arshyn Sultangazy
Coventry,Warwickshire
Summary
A highly motivated visionary with extensive experience in creating products and projects with a large user reach. An entrepreneurial approach in creating products, a supporter of a lean approach and building performance metrics. Over 20 projects and products have been implemented in 10 years.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Dedicated and highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
7
7
years of professional experience
Work history
CPO
BankCenterCredit
Almaty
03.2023 - Current
- Strategic planning of the bank until 2024, development of business architecture and designation of the user portrait of the bank's client, development of a way to achieve those goals, division of the team into tribes, financial calculation of the product economy unit.
- Launching such products as: receiving a cash loan online up to 7 million tenge with early repayment, integration with government services, sprint planning, connection to analytics services, opening cards online, opening deposits online
- Obtaining mortgage products and car loans online
- Built a new mobile banking app which allows you to get all of our products end-to-end online
- Implemented product analytics as Amplitude and built cohorts to analyse all the activities of users
- More than 2000 loans are given online for the amount approximately 20,000,000 US dollars
- Built and implemented an online issuance of cards through the bank's mobile application
- Built and implemented an online way of purchasing car loans and mortgages by using mobile banking app
- Built a new mobile banking app which allows you to get all of our products end-to-end online with more than 2 million monthly active users.
Commercial Director
GOST Entertainment
Almaty
02.2023 - 06.2023
- I was elected as a commercial director of organisation GOST Entertainment which was held to lead the rap group Irina Kairatovna and integrated Procter and Gamble and 2GIS with the brand Irina Kairatovna.
Creator
qazaqnationalparks.kz
Almaty
06.2022 - 12.2022
- My team and I built a web platform that made it possible to digitize the national parks of Almaty, where you can book a vacation and get acquainted with the sights of these national parks.
Senior product manager
Airba Fresh
Almaty
12.2021 - 11.2022
- Building extremely cool food-tech company in Kazakhstan
- Customer development - learning and exploring clients experiences
- Learning user experience while buying food
- Designation of pain points in interactions with the processes of purchasing food and ready-food
- Building and validation of hypothesis
- Building and exploring personas
- Building and understanding of product metrics, product funnels; Creation of new products in accordance with the overall strategy of the company and the needs of the target audience of consumers; Calculation and analysis of unit economy
- Building product requirements
- Building CJM and dividing the story points into tasks by prioritizing
- Conclusion: The turnover is more than 1000 units of goods, the average check is over $50
- More than 1000 orders of food and ready-food delivery per day
- Integrated with payment, warehouse management and delivery systems.
Product manager
BI Group
Astana
08.2019 - 12.2021
- Development and implementation of solutions for minimizing medical contacts
- Staff with patients in digital hospitals
- Automation of business processes of the contact center in the BI Group holding
- Integration with modules of online chats and voice bots
- Single window - integration with ATC telephony
- Consolidation of all leads in the CRM system
- Implementation of a script - an assistant when talking with a client
- Implementation of the knowledge base in CRM
- Accompanying the client during consultations, automatic distribution of clients
- Method of notification for the sales department
- Building performance metrics along the customer path
- Online booking of premises
- Integration with accounting systems 1C
- Collection of electronic document flow in interaction with clients
- Drawing the CJM client and determining its path
- Determination of the target audience of the product
- Customer development and problem interviews
- Portrayal of the business architecture of the product
- Development of the first MVP product
- Collection and analysis of results
- Development of a unified API for receiving customer data
- Formation of a digital sales department - purchasing an apartment online
- Indicators - 18% conversion from lead to purchase
- The share of online sales of apartments - 15% (for September 2021)
- Reducing customer requests for inappropriate requests using a voice bot.
Product manager
Automato.me
Almaty
01.2018 - 03.2019
- Developing a product and related content for entrepreneurship education for school age users
- Identified and implemented web-service for users
- Had over 100,000 authorised users for daily basis.
Product manager
Digital Eye
Astana
01.2018 - 07.2018
- Created and implemented proctoring system which allows detecting cheaters on exams by using machine learning which was trained with defined dataset
- ML integrated proctoring system is used to determine certain activities defined as cheating while exams are taking.
Education
Master of Science - University of Warwick
University of Warwick
Warwick, Warwickshire 09.2024 -
Bachelor - Supply chain specialist
L.N. Gumilyov Eurasian National University
09.2013 - 05.2017
Product management - undefined
Нетология
01.2020 - 07.2020
Alem school - undefined
Alem
01.2020 - 12.2020
Skills
- Strategic planning
- Analytical Thinking
- Contract Negotiation
- Interpersonal Communication Skills
- Agile Project Management
- Budget Management
- Business Development
- Customer Relationship Management
- Management Skills
- Direct Sales
- Product development
- P&L and UE calculation
- Revenue growth tracking
- Corporate budget oversight
- Change management expertise
- Strategic visioning
- Sales funnel mastery
- Business development savvy
- SaaS products knowledge
- E-Commerce strategy
- Business development
- Commercial strategy implementation
- Market research
- Market identification
- CRM management
- Project leading
- Customer acquisition strategies
- Commercial strategy development
- Financial planning processes
- Business planning
- SWOT Analysis
- Sales strategies
- Business crisis management
- Strategic thinking
- Problem-solving
- Team building
- Public speaking
- Leadership
Websites
Languages
English
Fluent
Turkish
Fluent
Russian
Native
Kazakh
Native
Affiliations
- Playing football and spending time with my family.
Accomplishments
Achieved an honour as a "Digitalizer of the Year" in Kazakhstan among banking industry.
References
References available upon request.
Timeline
Master of Science - University of Warwick
University of Warwick
09.2024 -
CPO
BankCenterCredit
03.2023 - Current
Commercial Director
GOST Entertainment
02.2023 - 06.2023
Creator
qazaqnationalparks.kz
06.2022 - 12.2022
Senior product manager
Airba Fresh
12.2021 - 11.2022
Product management - undefined
Нетология
01.2020 - 07.2020
Alem school - undefined
Alem
01.2020 - 12.2020
Product manager
BI Group
08.2019 - 12.2021
Product manager
Automato.me
01.2018 - 03.2019
Product manager
Digital Eye
01.2018 - 07.2018
Bachelor - Supply chain specialist
L.N. Gumilyov Eurasian National University
09.2013 - 05.2017
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