Arshiya Mahanifar

Worked part-time alongside my studies in a fast-paced automotive parts warehouse, supporting both warehouse operations and online sales management.

Key Responsibilities:
- Created and managed e-commerce product listings by photographing items, writing accurate descriptions, adding technical specifications, and uploading listings to platforms including eBay.

- Organised and stored inventory efficiently within the warehouse to maintain accurate stock control and improve order fulfilment speed.

- Picked, packed, and prepared customer orders for dispatch, ensuring secure packaging to prevent damage during transit.

- Responded to customer enquiries via e-commerce platforms, providing clear product information and resolving issues professionally.

- Conducted weekly cash counts and supported basic financial reconciliation processes.

Skills Developed:
- Inventory management and stock organisation

- E-commerce product listing and content creation

- Order fulfilment and logistics coordination

- Customer service and communication

- Attention to detail and product accuracy

- Time management and ability to work under pressure

- Problem solving and handling customer queries

- Cash handling and basic financial accountability

- Teamwork in a warehouse environment

• Cashpoint and till management
• Delivered exceptional service to each customer by listening to concerns and answering questions.
• Worked directly with customers and to achieve the desired result and solve problems.
• Used teamwork skills to communicate with my colleagues to make sure everything is going perfectly and if it wasn’t, came up with a solution.
• Learned how to work the till, cashpoint and lottery machine.
• Always made sure to keep the place tidy and restock the shelves.