Arshiya Begum
Hounslow
Summary
Highly organized and detail-oriented store assistant with excellent customer service skills and a passion for retail. Experienced in managing store operations and providing exceptional customer service. Courteous and self-motivated sales associate with a strong background developing effective merchandise displays.
Overview
1
1
Language
13
13
years of professional experience
Work History
Passenger service Team
Ethos Farm LTD
10.2024 - I currently work here
- Deliver excellent customer service to passengers, ensuring a welcoming, helpful, and positive experience throughout their journey.
- Assist and communicate effectively with passengers from diverse backgrounds, responding to enquiries and providing clear information and support.
- Handle challenging situations calmly and professionally, using problem-solving and communication skills to resolve passenger concerns.
- Support the smooth day-to-day operation of the passenger service floor by monitoring workflow, coordinating team activities, and maintaining high service standards.
- Demonstrate knowledge of supervisory responsibilities, including managing the floor, supporting team members, coordinating breaks, and ensuring effective staffing coverage.
- Assist with team coordination and daily operational activities to help maintain an efficient and well-organised working environment.
- Complete and update daily operational reports and system records, including performance checks and staffing lists.
- Monitor team performance and operational requirements, escalating issues where necessary and supporting the achievement of service targets.
- Work effectively as part of a team while also demonstrating the ability to take responsibility and make decisions in busy and challenging situations.
- Maintain a strong focus on passenger satisfaction, with a genuine commitment to making passengers feel happy, supported, and valued.
- Adapt quickly to changing operational demands while maintaining professionalism, patience, and a high standard of customer service.
Sales Assistant & Customer Service
Deichmann (Elmsleigh shopping Center)
Staines, United Kingdom
09.2023 - 10.2024
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Store Assistant
Getir
08.2022 - 09.2023
- Keeping record of sales and restocking the store accordingly
- Managing and training store staff
- Responsible for opening and closing the store with minimal assistant from store manager or shift leader
- Maintaining KPI with good quality terms
- Planning promotional campaigns for new products or specials
- Ensure that store is kept clean and organized
- Keeping store fully stocked
- Receiving and verifying quality and quantity of new shipments or stocks
- Enforcing in-store security and health and safety procedures and regulations
- Delivering exceptional sale service for improved customer satisfaction.
Customer Support Executive
Shul Technologies
01.2017 - 01.2022
- Answering questions about a company's products or services
- Providing proactive customer outreach
- Handling customer complaints
- Collecting and analysing customer feedback
- Responding to customer reviews
- Build a relationship and take the time to be professional and personable with excellent customer service
- To ensure customers receive excellent and consistent service.
Sales Representative
Yashita Software's
01.2012 - 01.2017
- Promote products and services to clients
- Understanding of the sales process and dynamics
- A commitment to excellent customer service
- Meeting or exceeding sales goals
- Preparing weekly and monthly reports
- Understanding and promoting company programs
- Obtaining deposits and balance of payment from clients
- Maintaining client records
- Answering client questions about credit terms and products.
Heathrow Helper
Ethos Farm Ltd
London
10.2024
- Delivered exceptional customer service during peak times, managing stress and workload effectively.
- Maintained excellent team relationships by proactively helping colleagues throughout difficult or complex tasks.
Education
MSC Management -
Coventry University
Bachelor Of Commerce -
Osmania University
Certificate of Higher Education -
Shadaan Junior College
Board Of Secondary Education -
Radiance High School
Skills
- Customer Service
- Customer relations
- Till and cash handling
- Team collaboration
- Inventory management
- Product knowledge
- Time management
- Training and development
- Effective communication
- Problem solving
- Punctuality
- Team player
- reliable and trustworthy
- Strength and flexibility
- Attention to Detail
Languages
English, Hindi, Telugu
Additional Education
Diploma In Computers, 2012 - 2016, Proficient in Microsoft office suite and word.
Additional information
Diploma In Computers, 2012 - 2016, Proficient in Microsoft office suite and word.
Timeline
Passenger service Team
Ethos Farm LTD
10.2024 - I currently work here
Heathrow Helper
Ethos Farm Ltd
10.2024
Sales Assistant & Customer Service
Deichmann (Elmsleigh shopping Center)
09.2023 - 10.2024
Store Assistant
Getir
08.2022 - 09.2023
Customer Support Executive
Shul Technologies
01.2017 - 01.2022
Sales Representative
Yashita Software's
01.2012 - 01.2017
MSC Management -
Coventry University
Bachelor Of Commerce -
Osmania University
Certificate of Higher Education -
Shadaan Junior College
Board Of Secondary Education -
Radiance High School