Arshia (Ash) Ghorbani
Leeds,England
Summary
About me:
DoB: 16/09/2001
I am a hardworking, motivated individual who is open to trying new things, particularly those of which may be a challenge. I have strong time management skills as I am currently balancing work experience whilst also attending college as well as other commitments including things such as driving lessons and going to the gym. I am reliable and I will always get the task done no matter what and I have self-confidence to talk to customers. I am an organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Team Member
Greggs
Leeds, West Yorkshire
03.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Worked effectively in fast-paced environments.
- Served customers with care and passion
- Self-motivated, with a strong sense of personal responsibility.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Learned and adapted quickly to new technology and software applications.
- Developed strong communication and organizational skills through working on group projects.
Bar Staff
CP Staffing & Events
Leeds, WBK
06.2022 - 12.2022
- Oversaw bar display to maximize attractiveness and functionality.
- Fostered repeat customers by consistently providing efficient, friendly service.
- Maintained relationships with restaurant vendors to implement cost controls and facilitate effective inventory management.
- Introduced designer drink menu, increasing liquor sales monthly.
- Improved customer service rankings by resolving issues quickly and accurately.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Followed strict recipes and drink measurements to minimize product used.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Working all around the shop
Icestone Gelato
Leeds
07.2021 - 03.2022
- Accurately took customer orders during table service, inputting orders onto system for timely processing.
- Suggested menu items based on customers' preferences, allergies or dietary needs.
- Routinely reset tables with spotless service ware and in line with restaurant standards.
- Delivered friendly, attentive and helpful service to customers throughout dining experience.
- Received customer complaints in calm and polite manner, providing effective solutions to resolve issues and maintain excellent customer satisfaction.
- Welcomed customers in warm, friendly and polite manner upon arrival.
- Delivered food and drinks to tables in line with restaurant standards, acting as point of contact for customer queries, feedback and concerns.
- Greeted new customers, answered initial questions, and took drink orders.
- Optimised customer experience, serving each guest with sincere, positive, and enthusiastic attitude.
- Maintained clean, presentable and organised Front of House (FOH) by conducting deep cleans on tables, chairs, bars and floors after use and in line with cleaning schedules.
Cashier
Kfc
Leeds
09.2018 - 11.2019
- I have also worked at KFC for my actual job at LS18 4DX my main role was to serve customers and take care of the restaurant
- When customers are coming to be served I am usually at the till greeting them politely, and asking them how I can I take their order, I am very fast on the till as I know everything also I am fast at packing the food very neatly and organised, I also stock up in the stock room, stocking up boxes and bags and food for the people that are packing, I had various roles and I completed them with confidence and ease, I had very good customer service and most customers were satisfied with it and how I do my job.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Maintained clean, tidy and organised checkout areas.
- Drove store revenue by promoting add-on sales.
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
- Trained new team members in cash register operation, stock procedures and customer service.
- Smoothly processed incoming orders, handling over [Number] transactions per day with exceptional accuracy.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
Charity Shop Volunteer
Volunteering, St Gemma's hospice
Leeds
09.2018 - 12.2018
- I have worked in a charity shop called St Gemma's Hospice in Horsforth Town Street
- My main responsibilities were interacting with the customers and organising stock, both on the shop floor and in the store room
- The experience allowed me to develop my organisational and self- management skills
- The experience also gave me exceptional customer service skills as I did things such as dealing with customer complaints and serving customers daily.
- Assessed second-hand goods upon delivery, ensuring products looked, worked and maintained in good working order.
- Maintained outstanding customer service by staying up-to-date in the latest retail guidelines and best practices.
- Kept store presentable and clean by conducting regular visual merchandising tasks.
- Carried out cleaning tasks efficiently, in compliance with hygiene regulations.
Education
GCSEs - Maths and English
Horsforth Secondary School
LeedsDegree - Travel and tourism
Leeds centre university
LeedsLevel 3 Diploma - Travel and tourism
Leeds city college
LeedsLevel 2 Diploma - Aviation
Craven College
LeedsSkills
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Timeline
Team Member
Greggs
03.2023 - Current
Bar Staff
CP Staffing & Events
06.2022 - 12.2022
Working all around the shop
Icestone Gelato
07.2021 - 03.2022
Cashier
Kfc
09.2018 - 11.2019
Charity Shop Volunteer
Volunteering, St Gemma's hospice
09.2018 - 12.2018
GCSEs - Maths and English
Horsforth Secondary School
Degree - Travel and tourism
Leeds centre university
Level 3 Diploma - Travel and tourism
Leeds city college
Level 2 Diploma - Aviation
Craven College
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