Arshad Hoque
Birmingham
Summary
Dedicated Chemical Engineering student with experience in fast-paced, customer-facing environments. Demonstrates strong organisational, communication, and customer service skills while effectively collaborating in teams and managing tasks under pressure. Seeking a part-time Retail position to further enhance these abilities. Available for morning, evening, and night shifts.
Overview
9
9
years of professional experience
Work History
Mail sorter
Angard Staffing Royal Mail
Birmingham, West Midlands
09.2025 - Current
- Sorted and organised high volumes of mail with speed and accuracy, showing strong organisational skills that apply directly to stock management and product handling in retail.
- Handled customer-bound items with reliability and professionalism, demonstrating strong attention to detail
- Met strict deadlines during high-demand periods, contributing to overall operational efficiency
- Upheld accuracy, reliability, and punctuality in a fast-paced setting
- Collaborated with fast-paced team to ensure smooth operations and support colleagues in achieving daily targets
Customer Assistant
Jannath's Boutique
Birmingham, West Midlands
09.2021 - Current
- Delivered tailored customer service in a busy retail environment, helping customers choose the right products based on their needs and preferences.
- Resolved customer queries and complaints to enhance shopping experience and foster customer loyalty.
- Built strong product knowledge to confidently explain materials, features, and benefits to assist with purchasing decisions.
- Collaborated with team to achieve sales targets and uphold store standards.
- Managed stock, visual merchandising, and accurate transaction processing to streamline store operations.
Retail Assistant
YourPips Gift Shop
Birmingham, West Midlands
02.2018 - 03.2020
- Contributed to achieving daily sales goals by offering product recommendations and building rapport with customers.
- Guided customers in creating personalised gifts for various occasions, providing tailored suggestions to enhance satisfaction with final products.
- Managed inventory and restocked items while ensuring a clean, organised shop floor to improve customer experience.
- Developed excellent attention to detail when handling custom orders, ensuring accuracy in specifications and presentation.
Education
Bachelor's degree - Chemical Engineering
Aston University
Birmingham01-2027
A levels - Mathematics, Chemistry, Economics
King Edwards Aston Sixth Form
Birmingham01-2023
GCSE'S - 9 GCSE'S (9-4) including Mathematics (9), Biology (9), Chemistry (9), Physics (9), History (8), and English Language/Literature (6)
Ninestiles School an Academy
Birmingham01-2021
Skills
- Stock management and cash handling
- Inventory control
- Customer service expertise
- Sales recommendations
- Time management and organisation
- Fast-paced adaptability
- Reliability and punctuality
- Teamwork and collaboration
- Conflict resolution
- Leadership and communication skills
- Technological knowledge
- Conflict resolution methods
Accomplishments
- Level 1 Sports Leadership Award (2021): Involved in planning a sports day for primary school children and participated in events to create an enjoyable experience for the children
- UKMT Junior Maths Challenge (2018/2019): Was able to showcase my problem-solving skills in this competition while under pressure and achieve awards (Bronze and Silver)
- National Grid Future Genius Pathways to Progress Spring Week Programme (2025): Collaborated within a team to develop an EV charging financial proposal and presented recommendations to senior stakeholders as Stakeholder Engagement Lead.
Interests
- Video editing and digital content creation using software such as Adobe Premiere Pro and CapCut
- Enjoy maintaining a productive, healthy lifestyle and engaging in conversation with large groups
- Community involvement and charity work, with a strong interest in contributing positively to local initiatives and supporting those in need.
- Following current affairs, history and developments in business and technology
Timeline
Mail sorter
Angard Staffing Royal Mail
09.2025 - Current
Customer Assistant
Jannath's Boutique
09.2021 - Current
Retail Assistant
YourPips Gift Shop
02.2018 - 03.2020
Bachelor's degree - Chemical Engineering
Aston University
A levels - Mathematics, Chemistry, Economics
King Edwards Aston Sixth Form
GCSE'S - 9 GCSE'S (9-4) including Mathematics (9), Biology (9), Chemistry (9), Physics (9), History (8), and English Language/Literature (6)
Ninestiles School an Academy