Arsenijs Jevstafjevs
London
Summary
Motivated hospitality professional with experience across luxury hotels and Michelin-starred dining, bringing a strong foundation in guest service, attention to detail, and operational support. Recognised for maintaining high standards in fast-paced environments, with a calm and professional approach. Combines hands-on service experience with strong teamwork and communication skills. Seeking to continue developing within a high-end hospitality environment and contribute to exceptional guest experiences.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Head Waiter
ROW on 5 (2 Michelin Stars) Restaurant
London
2026.02 - 2026.04
- Assisted front-of-house service team in a fine dining environment.
- Provided detailed service that met luxury hospitality standards.
- Supported guest experience from arrival to departure, ensuring memorable service.
- Helped resolve customer complaints to maintain a positive dining atmosphere.
- Kept restaurant environment clean and organised for optimal experiences.
- Communicated with management about customer feedback and staff performance issues.
Room Service Supervisor
Broadwick Soho – 5 Luxury Hotel
London
2025.11 - 2026.02
- Facilitated high-quality in-room dining service in luxury 5-star hotel environment.
- Processed guest orders while maintaining accuracy and attention to detail.
- Assisted kitchen and bar teams to ensure timely service delivery.
- Performed tasks within tight deadlines.
- Adapted to flexible hours covering nights, weekends, and bank holidays.
- Provided friendly customer service and managed challenging situations effectively.
- Resolved guest issues to enhance customer satisfaction.
- Completed customer orders with speed and precision.
- Leveraged Microsoft Word and other software tools for document creation and communication.
Room Service Waiter/ Restaurant Head Waiter
Ham Yard Hotel – 5 Luxury Hotel, Firmdale Group
London Soho
2023.03 - 2025.11
- Delivered exceptional five-star service to hotel guests, ensuring all in-room dining experiences met the highest luxury standards.
- Recognised as Employee of the Month (July) for outstanding performance, attention to detail, and guest satisfaction.
- Frequently worked additional hours across multiple departments, gaining extensive experience as a Restaurant Head Waiter, Bartender, and Cocktail Waiter during both day and night shifts.
- Supported team operations in high-pressure environments, maintaining a professional, efficient, and guest-focused approach at all times.
- Developed strong communication and multitasking skills while collaborating with kitchen, bar, and front-of-house teams to deliver seamless service.
- Worked flexible hours including weekends and holidays to meet the needs of the hotel operation.
- Handled guest inquiries for enhanced customer experience.
- Performed additional duties as needed, supporting overall team efforts within the establishment.
- Responded swiftly to customer complaints, resulting in improved guest relations.
Assistant Manager
Tai Pan Alley
London
2022.10 - 2023.02
- I am responsible for supervising the daily operations of the restaurant and ensuring the highest standards of service and efficiency.
- Working closely with the General Manager, I oversee staff performance and development, manage ordering and inventory of food and supplies, and ensure that every guest enjoys an exceptional dining experience.
- Key responsibilities include:
- Recruiting, training, and managing employees to maintain consistent service quality.
- Overseeing day-to-day restaurant operations and coordinating with all departments.
- Handling customer feedback and resolving complaints promptly and professionally.
- Preparing and analysing financial and operational reports.
- Ensuring full compliance with health, safety, and hygiene regulations.
- Managing inventory levels and supplier relationships to optimise cost control.
Waiter
Cote Soho
London
2022.06 - 2022.10
- Ensured guests enjoyed an exceptional dining experience through attentiveness and outstanding customer service.
- Provided detailed menu knowledge and efficiently managed multiple front-of-house duties, including taking orders, serving, and processing payments.
- Demonstrated strong decision-making abilities, excellent interpersonal skills, and a keen eye for detail in a fast-paced, luxury hospitality environment.
Sales representative
Monolith UK ltd
London
2020.06 - 2022.05
- Represented the company across the Kent region, engaging with customers and retail partners to promote and sell Eastern European products.
- Managed and maintained relationships with over 150 clients, including major retailers such as Londis, Costcutter, Best-one, Mieszko, and Asda, among others.
- Promoted key product features and benefits to maximise sales opportunities and customer satisfaction.
- Assisted clients in selecting products and offers that met their preferences and business needs, while providing high-quality after-sales support.
- Conducted cost-benefit analyses for existing and potential customers to identify growth opportunities.
- Maintained strong, long-term business relationships to ensure customer retention and ongoing success.
General Assistant and Vending Operator
Baxterstorey
London
2018.10 - 2020.04
- Looking after several vending machines providing hot and cold drinks and snacks. My duties include:
- Ordering supplies and maintaining high hygiene standards.
- Communicate with the clients and do the best for them.
- Filling and refilling machines with products.
- Cleaning and sanitising vending machines.
- Making sure all machines are in good working order.
Professional Ballroom and Latin American Dance Coach
Riga
2016.09 - 2018.09
- Running a Dance club “ALARIS” for Two Years Coaching ages 6-14 years to competition standard.
Education
Degree - Business and Management
Suffolk University
London 2019.09 - 2022.09
Physioterapy
Stradini University
Riga 2015.09 - 2018.05
Skills
- Adaptability
- Event handling
- English communication
- Effective coordination
- Multitasking
- Time management
- Leadership
- Teamwork
- Communication skills
- Customer service
- Computer proficiency
- Strategic planning
- Reliability and responsibility
Languages
English Highly proficient
Advanced
Russian Native speaker
Native
Ukrainian Very good common
Fluent
Latvian
Fluent
Accomplishments
Employee of the Month – Ham Yard Hotel, July 2025
Recognised for outstanding performance, attention to detail, and commitment to delivering exceptional guest service.
Knowledge of LQA Standards
Strong understanding of Leading Quality Assurance (LQA) standards within luxury hospitality.
Timeline
Head Waiter
ROW on 5 (2 Michelin Stars) Restaurant
2026.02 - 2026.04
Room Service Supervisor
Broadwick Soho – 5 Luxury Hotel
2025.11 - 2026.02
Room Service Waiter/ Restaurant Head Waiter
Ham Yard Hotel – 5 Luxury Hotel, Firmdale Group
2023.03 - 2025.11
Assistant Manager
Tai Pan Alley
2022.10 - 2023.02
Waiter
Cote Soho
2022.06 - 2022.10
Sales representative
Monolith UK ltd
2020.06 - 2022.05
Degree - Business and Management
Suffolk University
2019.09 - 2022.09
General Assistant and Vending Operator
Baxterstorey
2018.10 - 2020.04
Professional Ballroom and Latin American Dance Coach
2016.09 - 2018.09
Physioterapy
Stradini University
2015.09 - 2018.05