Arsam Moradi
Birmingham,England
Summary
Results-driven Business Development Representative skilled in communication, problem-solving, and relationship building. Identifies and capitalises on new opportunities while managing changing priorities effectively. Expertise in market research, lead generation, and strategic planning fosters client relationships and drives revenue growth. Delivers innovative solutions to enhance business performance and profitability.
Overview
4
4
Languages
6
6
years of professional experience
Work History
Business Development Representative
Future Media Services
Birmingham, England
09.2025 - Current
- Demonstrated products to show potential buyers benefits and advantages and encourage purchases.
- Engaged with customers to better understand needs and deliver excellent service.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Actively listened to customers to fully understand requests and address concerns.
- Managed complaints with calm, clear communication and problem-solving.
- Identified issues, analysed information and provided solutions to problems.
- Collaborated with team members to achieve target results.
- Built and maintained courteous and effective working relationships.
- Contributed to product development discussions, offering insights from market feedback to improve offerings.
- Adhered to project timelines through effective planning and coordination. using excellent planning and coordination skills.
Manager
Walmley Drinks
Birmingham, England
10.2024 - Current
- Developed and delivered comprehensive training programmes, improving team skills and performance.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Implemented cost-saving strategies, resulting in a 15% reduction in operational expenses over two years.
- Fostered strong relationships with key clients, resulting in a 25% increase in repeat business.
- Coordinated strategic plans for administrative services management and optimisation to best use available resources.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Set up business contracts, obtained signatures and processed paperwork.
Management Accountant
Colbeh Restaurant
Birmingham, England
09.2022 - 03.2025
- Produced monthly and year-end closing statements and financial documents, ensuring timely and accurate reporting.
- Prepared comprehensive budget reports and financial statements for management review, facilitating strategic planning.
- Advised managers on financial risks and relevant information to support informed decision-making.
- Generated financial statements documenting revenue, expenses and liabilities.
- Identified issues, analysed information and provided solutions to problems.
- Met established service time and quality standards by implementing efficient processes.
- Built and maintained courteous and effective working relationships.
- Maintained clean, safe working environments to eliminate accident risks.
Cashier
Gabrial Fish & Chips
Birmingham, England
01.2024 - 03.2024
- Processed transactions quickly and accurately, enhancing customer checkout experience.
- Maintained high productivity by efficiently processing cash, credit and debit payments.
- Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently.
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Calculated and provided accurate change to customers after transactions.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
- Updated daily records to track sales and ensure accurate payment totals.
- Assisted customers in locating products and addressing inquiries by providing knowledgeable product advice and answering specific item requests.
- Consulted with customers to help with purchasing decisions.
- Oversaw customer queue to ensure smooth flow and minimise waiting times, enhancing overall customer satisfaction.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
Assistant Manager
Paprika Restaurant
Birmingham, England
09.2020 - 03.2023
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
- Trained and mentored employees to maximise team performance.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Developed excellent working knowledge of industry trends and improvements in processes.
Education
Certificate of Higher Education - Business Management
Matthew Boulton College
Birmingham 2026 - 2027
GCSEs - Maths
South & City College Birmingham Longbridge
Birmingham 2024 - 2025
GCSEs - English
South & City College Birmingham Longbridge
Birmingham 2024 - 2025
GCSEs - Chemistry
South & City College Birmingham Longbridge
Birmingham 2024 - 2025
GCSEs - Biology
South & City College Birmingham Longbridge
Birmingham 2024 - 2025
GCSEs - Physic
South & City College Birmingham Longbridge
Birmingham 2024 - 2025
A-Levels - Maths
South & City College Birmingham Longbridge
Billingham, STT 2025 - 2026
A-Levels - Chemistry
South & City College Birmingham Longbridge
Birmingham 2025 - 2026
A-Levels - Computer Science
South & City College Birmingham Longbridge
Birmingham 2025 - 2026
Skills
- Client relationship management
- Sales and marketing
- Customer engagement
- Lead qualification
- Account development
- Revenue growth
- Key account handling
- Digital analytics interpretation
- Customer service excellence
- Product knowledge
- Team Leadership
- Effective communication
- Adaptive problem solving
- Decision making
- Target achievement focus
- Client relationship building
- Product knowledge
- Key account handling
- Product knowledge
Languages
Farsi
First Language
English
Advanced
C1
Arabic
Elementary
A2
Japanese
Elementary
A2
Interests
I am a passionate and dedicated athlete with a strong background in table tennis I played competitively throughout high school, earning several medals and awards for my performance- I regularly go to the gym to maintain my fitness and strength I also practice boxing and Brazilian Jiu-Jitsu (BJJ), which have helped me develop confidence, self-discipline, resilience, and determination
Timeline
Business Development Representative
Future Media Services
09.2025 - Current
Manager
Walmley Drinks
10.2024 - Current
Cashier
Gabrial Fish & Chips
01.2024 - 03.2024
Management Accountant
Colbeh Restaurant
09.2022 - 03.2025
Assistant Manager
Paprika Restaurant
09.2020 - 03.2023
A-Levels - Computer Science
South & City College Birmingham Longbridge
2025 - 2026
A-Levels - Chemistry
South & City College Birmingham Longbridge
2025 - 2026
A-Levels - Maths
South & City College Birmingham Longbridge
2025 - 2026
GCSEs - Physic
South & City College Birmingham Longbridge
2024 - 2025
GCSEs - Biology
South & City College Birmingham Longbridge
2024 - 2025
GCSEs - Chemistry
South & City College Birmingham Longbridge
2024 - 2025
GCSEs - English
South & City College Birmingham Longbridge
2024 - 2025
GCSEs - Maths
South & City College Birmingham Longbridge
2024 - 2025
Certificate of Higher Education - Business Management
Matthew Boulton College
2026 - 2027