Arsalan Ouahlima
London
Summary
Adaptable professional with experience in supply chain, logistics, sales, and customer service across international markets. Skilled in SAP S/4HANA, process improvement, and cross‑functional teamwork, with a strong ability to solve problems and support business operations. Currently pursuing an MBA to strengthen strategic and leadership skills. Fluent in English, French, and Arabic, bringing strong communication and cultural awareness to global environments.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Supply Chain Export Analyst
SC Johnson
Frimley
2024.01 - 2025.10
- Manage export supply chain operations across EMEA & MENA regions, overseeing SKU flows, demand planning, and order fulfilment for FMCG markets.
- Operate daily with SAP S/4HANA ERP and advanced Excel models to ensure accurate forecasting, order execution, and inventory optimisation.
- Coordinate between supply planning, manufacturing, logistics providers, and distributors to resolve bottlenecks and streamline end-to-end operations.
- Lead initiatives to reduce lead times, improve service levels, and cut inefficiencies in order management and transport scheduling.
- Delivered operational support for multi-country supply chains, working with global 3PLs and freight forwarders, and experiencing first-hand the systemic gaps in integration.
- Provided process improvement input by identifying risks in ERP-to-logistics workflows and recommending automation-first solutions to reduce manual handling.
Account Executive
SELENE SERVICES
2021.12 - 2023.03
- Managed a portfolio of corporate clients, building long-term relationships and ensuring service delivery met agreed SLAs.
- Prepared contracts, quotes, and invoices with strong attention to compliance, accuracy, and profitability.
- Supported business development by identifying new opportunities, contributing to revenue growth and client retention.
- Worked closely with internal operations teams to align client needs with service capabilities, enhancing cross-functional efficiency.
- Developed persuasive sales and marketing presentations for prospective clients, translating service features into clear commercial value.
- Consistently exceeded performance targets, demonstrating strong negotiation, communication, and stakeholder engagement skills
Customer Service Advisor
Philips
Reading
2020.06 - 2020.08
- Resolved customer issues, enhancing satisfaction and retention.
- Efficiently managed inquiries, boosting response times.
- Handled calls and emails, improving communication efficiency.
- Enhanced customer service protocols, leading to measurable improvements in customer satisfaction and loyalty.
Global Supply Chain Management Intern
OLM logistique & manutention
Algiers
2018.05 - 2018.09
- Supported end-to-end logistics operations, including inventory management, freight coordination, and customs clearance for import/export activities.
- Conducted supplier evaluations and market research to benchmark costs, negotiate terms, and identify efficiency improvements in procurement workflows.
- Assisted with the preparation of demand forecasts, purchase orders, and transport schedules, building hands-on knowledge of supply chain planning.
- Collaborated with warehouse teams to improve stock visibility, documentation accuracy, and turnaround times for shipments.
- Gained early insight into the challenges of ERP integration, data accuracy, and process automation gaps within traditional logistics models.
Education
Master of Business Administration -
Univeristy of Roehampton
Bachelor of Science - Economics and Finance
University of Reading
2020.09 - 2023.06
Foundation Certificate - Business, Law or Finance
Bournemouth University International College
2019.11 - 2020.08
Skills
Supply chain and logistics management
- End-to-end export operations
- SAP S/4HANA ERP proficiency
- Demand planning and inventory optimization
- 3PL and freight forwarder coordination
- Process improvement strategies
- Transport scheduling and customs compliance
- B2B account management success
- Contract negotiation and pricing strategies
- Market research and cost analysis
- Cross-functional collaboration with teams
- Analytical and problem-solving skills
- High-volume customer service expertise
- Relationship building with clients and distributors
- Service level enhancement through communication
- Advanced Excel for data analysis
- ERP workflow automation understanding
- Risk identification and operational troubleshooting
Websites
Certification
- Supply Chain Management Basics: Cutting Costs and Optimizing Delivery, Jan 2024, Skillsoft
- Inventory Management: Aligning Inventory with Production and Demand, Jan 2024, Skillsoft
Languages
English
Fluent
French
Native
Arabic
Fluent
Links
LinkedIn: www.linkedin.com.
Timeline
Supply Chain Export Analyst
SC Johnson
2024.01 - 2025.10
Account Executive
SELENE SERVICES
2021.12 - 2023.03
Bachelor of Science - Economics and Finance
University of Reading
2020.09 - 2023.06
Customer Service Advisor
Philips
2020.06 - 2020.08
Foundation Certificate - Business, Law or Finance
Bournemouth University International College
2019.11 - 2020.08
Global Supply Chain Management Intern
OLM logistique & manutention
2018.05 - 2018.09
Master of Business Administration -
Univeristy of Roehampton