Arron Michael Farrant
Pontefract,West Yorkshire
Summary
Proficient in understanding business operations and product offerings, with a strong ability to adapt to updates. Experienced in collaborating with management to enhance team performance and workplace efficiency. Committed to delivering exceptional customer service while effectively managing multiple work based tasks
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work history
After-Sales service advisor
Lexus Leeds
Leeds, West Yorkshire
09.2024 - 05.2025
- Making sure that service is delivered in a clear and effective way by using a direct communication skill set
- Ensuring correct invoicing, concise paperwork detailing and high audit trail standards
- Streamlined service processes to increase efficiency
- Maintaining high customer service standards during a client's visit and providing post-completion support
- Working to meet the needs of each client based on their individual expectations and needs while considering what other services may be useful for them
- Ability to use widespread knowledge and life experience to suggest appropriate and creative solutions to clients vehicle requirements or issues
- Ability to prioritise personal workload based on the foot fall of clients in the showroom
Handover/Product Specialist
Lexus Leeds
Leeds, West Yorkshire
10.2023 - 09.2024
- Providing personalised after-sales support, fostering strong customer loyalty
- Maintaining high standard of one-one customer service; managing customer time slots, multiple work calenders and departments
- Advising customers on the technical features of theirs vehicles, proving product demonstration as required, to suit the customers individual needs
- Kept customers informed of their new vehicles build status, ETA to the dealership, supervising inspections for specification and accessories/optional extras and cleaning to make sure cars were ready for customer handover dates
Maternity Cover Store Manager
Shoe Zone
Pontefract
01.2020 - 10.2020
- Oversaw merchandising efforts that enhanced overall store appearance; adapting merchandise plans as appropriate to fit the stores layout
- Upheld health and safety regulations within the premises to ensure a safe shopping and working environment
- Resolved customer complaints effectively balancing customer expectation and business policy to reach positive outcomes
- Managed staff rosters, ensuring adequate coverage during peak times
- Continuous preparation for sale and promotional changes via company builtin
- Anticipation of changing customer flow based on seasonal changes; Back to School, Christmas, summer/winter rotation and more
Store Manager (Temporary Cover)
Shoe Zone
Castleford, West Yorkshire
08.2017 - 01.2018
Assistant Store Manager
Shoe Zone
Dewsbury, West Yorkshire
01.2023 - 10.2023
- Ensured implementation of loss prevention strategies; supervising multiple stock checks as defined per store; weekly, bi-weekly, other
- Supervising of training for new and existing employees
- Management of holidays, sickness and other leave requirements
- Providing personal support to staff with concerns raised
- Intensive sales performance monitoring and feeding this back to upper management
- Implementing of new business initiatives such as using online ordering, email sign up and e-receipts
Refit Team Member
Shoe Zone
Pontefract, Wakefield
06.2018 - 10.2023
- Helped refit shop interiors to improve store functionality while promoting the business's new image
- Travelled throughout England to complete refit projects in current or returning locations
- Working as a creative team member; solving shelf placement, plan and/or stock discrepancy issues to reach the aesthetic goal desired by the business
- Delivery management, building of store equipment and placement, stocking an empty store from scratch, promotional materials and a full audit upon completion; within limited timescales of five days
Supervisor
Shoe Zone
Multiple Stores
01.2018 - 01.2023
- Responsible for opening and closing the store on weekends; and during the week to cover holidays or sickness
- Handling of cash safe, maintaining money flow for audit purposes and banking cash; including transportation of cash from store to bank
- Assisting the manager with merchandise moves, stock management, deliveries and stock recalls
- Monitoring of sales figures and their impact on quota needs of the business
Sales Assistant/Sunday Supervisor
Shoe Zone
Pontefract
10.2015 - 08.2017
- Assisting customers with product selection to suit their personal style, needs or desired usage
- Excellent knowledge of sales and promotions to optimise the customer experience
- Accurate till management to maintain stock records and minimise cash discrepancies
- Displayed adaptive communication skills to deal with customers of varying ages and abilities
Education
GCSE's -
Hemsworth Arts and Community College
West Yorkshire 09.2007 - 05.2012
BTEC Level 2 - Art and Design
Barnsley College
South Yorkshire 09.2012 - 05.2013
Extended Diploma Level 3 - Graphic Design
Barnsley College
South Yorkshire 09.2013 - 05.2015
Timeline
After-Sales service advisor
Lexus Leeds
09.2024 - 05.2025
Handover/Product Specialist
Lexus Leeds
10.2023 - 09.2024
Assistant Store Manager
Shoe Zone
01.2023 - 10.2023
Maternity Cover Store Manager
Shoe Zone
01.2020 - 10.2020
Refit Team Member
Shoe Zone
06.2018 - 10.2023
Supervisor
Shoe Zone
01.2018 - 01.2023
Store Manager (Temporary Cover)
Shoe Zone
08.2017 - 01.2018
Sales Assistant/Sunday Supervisor
Shoe Zone
10.2015 - 08.2017
Extended Diploma Level 3 - Graphic Design
Barnsley College
09.2013 - 05.2015
BTEC Level 2 - Art and Design
Barnsley College
09.2012 - 05.2013
GCSE's -
Hemsworth Arts and Community College
09.2007 - 05.2012
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