Arron Owens
Bolton,Greater Manchester
Summary
I am a family man with a fiancé and three children. I enjoy sports and socialising. I believe I'm a trustworthy, reliable and punctual person. I believe that a job should be done properly and that your work ethic has a reflection on your personality. I believe that I'm capable within the retail and customer service space with almost 11 years of experience in what can be a testing environment. I'm able to lead and take accountability for my role and I look to improve when I can. My time at Coral has given me the ability to find common ground with customers and use this to build a relationship with them to help with customer retention. I apply myself well and I'm able to work effective on my own or as part of a time. I enjoy a challenge to test myself and to progress going forward.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
CSM
Coral
Bury, Greater Manchester
06.2015 - 04.2026
- Responsible for opening and closing the shop and for the smooth running of the shop during my time on shift.
- Provide face to face customer service and this included trying to resolve any customer complaints and issues.
- Cash handling and banking.
- Mid-tier staff management (Due to experience shop manager trusted me to try and resolve in shop issues when possible)
- Training new starters.
- General maintenance of shop systems and equipment, reporting and issues as of when necessary.
- Product and promotional knowledge.
- Working towards KPI's.
- Working within compliance policies and adhering to GDPR.
- Taking bets and paying customers any winnings
- General presentation of the shop including: Cleanliness, Promotional marketing and Stock ordering for the shop.
Education
GCSEs - Maths, English, Science, Media Studies, Catering and Hospitality, Citizenship and Religious Studies
Smithills School
Bolton 09.2008 - 07.2012
Skills
- Customer relationship management
- KPI monitoring
- Conflict Resolution
- Inventory management
- Customer relationship building
- Competitor analysis
- Outstanding customer service
- Regulatory compliance
- Training and Development
- Equipment Maintenance
- Product knowledge
- Safety consciousness
- Team Leadership
Affiliations
- Sports
- Socialising
- Documentaries
- Family trips
References: Contact available on request
- Ashley Weatherilt (Shop manager)
- Jamie Brooks (Area Manager)
Timeline
CSM
Coral
06.2015 - 04.2026
GCSEs - Maths, English, Science, Media Studies, Catering and Hospitality, Citizenship and Religious Studies
Smithills School
09.2008 - 07.2012