Results-driven retail leader with extensive experience managing fast-paced supermarket environments. Skilled in developing teams and individuals, inspiring staff, and fostering a culture of accountability. Adept at driving sales, optimising operations, and maintaining a customer-focused approach while achieving business goals and delivering exceptional store performance.
Leadership & Team Management – Ability to motivate, develop, and lead a team effectively, ensuring high performance and engagement
Customer Service Excellence – Strong focus on customer satisfaction, resolving issues quickly, and maintaining a positive store reputation
Financial & Commercial Awareness – Understanding budgets, sales targets, and profitability to make informed business decisions
Operational & Organisational Skills – Efficiently managing day-to-day store operations, stock control, and compliance with health and safety regulations
Communication Skills – Clear and effective communication with team, company leaders and customers to ensure smooth operations
Problem-Solving & Decision-Making – Quickly analyzing situations, identifying solutions, and making confident decisions under pressure
Adaptability & Resilience – Ability to manage change, stay flexible, and handle challenges or high-pressure situations calmly
Analytical & IT Skills – Using data, reports, and technology to monitor performance, forecast needs, and improve store efficiency