Arron Hatcher
Nottingham,Nottingham
Summary
A seasoned professional with comprehensive expertise in articulating the value of Hewlett Packard Enterprise's strategy and portfolio, demonstrating leadership in coordinating and executing business initiatives across sales, marketing, and management. Skilled in maintaining engagement at all levels, including senior personas, with a deep understanding of HPE's storage portfolio and upsell opportunities across networking, software, compute, and services. As a certified HPE trainer, responsible for sales certification courses and channel enablement, adept at designing and delivering content to diverse audiences. Possesses global knowledge of UKIMEA distribution, channel partners and HPE representatives, aiming to leverage these competencies to drive strategic growth within the enterprise technology sector.
Overview
13
13
years of professional experience
27
27
years of post-secondary education
Work history
Services Director
EvoLearn Ltd
Oxford, Oxfordshire
08.2021 - Current
- Led development and implementation of innovative service strategies to enhance customer satisfaction.
- Collaborated with cross-functional teams to optimise operational processes and improve service delivery.
- Managed client relationships and provided tailored solutions to meet specific business needs.
- Developed training programmes for staff to ensure consistent service excellence and adherence to company standards.
- Facilitated workshops and training sessions to enhance team skills and knowledge of service offerings.
- Established and maintained strong partnerships with key stakeholders to drive strategic vision and growth.
- Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
- Improved response times, resulting in higher client satisfaction rates.
- Coordinated staff development training to improve overall service delivery.
- Oversaw workforce recruitment and development processes to guarantee service excellence.
- Directed activities of staff to maximise service availability and play to teams' strengths.
- Identified service gaps, developing plans to strengthen or expand offerings.
Head of Productions
EvoLearn
Oxford, Oxfordshire
08.2018 - 08.2021
- Led production teams in executing high-quality educational content delivery.
- Developed streamlined production processes to enhance operational efficiency.
- Collaborated with cross-functional teams to align production schedules with strategic goals.
- Trained and mentored junior staff to improve skill sets and productivity.
- Managed resource allocation to ensure optimal use of materials and personnel.
- Evaluated production workflows to identify areas for continuous improvement.
- Streamlined operations for increased output without compromising on quality standards.
- Increased production efficiency by streamlining workflow processes.
- Improved product quality with rigorous quality control measures.
Programme Manager
EvoLearn
Oxford, Oxfordshire
11.2016 - 08.2018
- Led cross-functional teams to develop and implement strategic programmes that enhanced organisational effectiveness.
- Coordinated project timelines and resources to ensure successful delivery of key initiatives aligned with business objectives.
- Managed stakeholder relationships to facilitate collaboration and communication across various departments within the organisation.
- Developed comprehensive project plans that outlined scope, deliverables, and milestones to guide execution and monitor progress.
- Analysed programme performance data to identify areas for enhancement and implement changes that optimised operational efficiency.
- Leveraged technology tools for efficient task tracking and reporting.
- Improved team efficiency by fostering a collaborative work environment.
- Resolved critical issues promptly, ensuring minimal disruption to programme timelines.
- Championed customer-focused initiatives, improving client satisfaction rates.
- Developed comprehensive programme plans to achieve strategic objectives.
- Coordinated with different departments, ensuring seamless execution of projects.
Learning Consultant
EvoLearn
Oxford, Oxfordshire
03.2014 - 11.2016
- Managed client relationships to ensure satisfaction and retention across diverse portfolios.
- Developed tailored account strategies to align with client objectives and enhance service delivery.
- Analyzed market trends to provide clients with insights and recommendations for growth opportunities.
- Conducted regular account reviews to assess performance and identify areas for improvement.
- Nurtured long-term partnerships by proactively addressing client needs and fostering trust.
- Achieved client satisfaction by managing key accounts effectively.
- Arranged and attended networking events, expanding professional contacts and prospects.
- Worked closely with product development teams for customising offerings according to client needs.
- Conducted market research to stay abreast of industry trends.
- Analysed sales data for identifying opportunities for growth.
- Delivered presentations to potential clients, securing new business partnerships.
- Established strong rapport with clients through regular communication.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Trained and mentored new account representatives to deliver outstanding service.
Partner Business Manager
Hewlett Packard Enterprise
Bracknell, Bracknell Forest
02.2013 - 03.2014
- Developed strategic partnerships with key stakeholders to enhance business opportunities.
- Implemented initiatives to streamline operations and improve partner engagement.
- Negotiated joint business plans with Channel Partners to ensure mutually beneficial agreements.
- Led training sessions for partners to educate them on product offerings and value propositions.
- Assessed Channel Partners performance metrics to optimise collaborative efforts and drive growth.
- Implemented innovative business strategies to outperform market competition.
- Orchestrated successful marketing campaigns to increase brand visibility.
- Coordinated training programmes for Channel Partners to foster professional growth and development.
- Cultivated relationships with Channel Partners to enhance collaboration and support business objectives.
- Identified growth opportunities to expand Channel reach.
Education
GCSEs -
Bretton Woods School
Peterborough 09.1994 - 06.1999
A-Levels -
Bretton Woods School
Peterborough 09.1999 - 06.2021
Skills
- Full awareness and ability to articulate the value of the entire Hewlett Packard Enterprise strategy and portfolio
- Ability to build and execute business plans across multiple areas including Sales, Marketing and Management
- Maintain client, team and partner engagement at all levels including senior level personas
- Deep understanding of the current and past HPE Storage portfolio, including upsell and cross-sell opportunities across Networking, Software, Compute and Services
- Leadership skills to co-ordinate, mentor, execute and lead business initiatives - marketing, enablement and sales
- Manage effective communication and engagement across multiple sales and presales teams
- Enablement skills, ability to design, build and deliver content to small or large audiences with mixed skills/experience/expertise
- Global knowledge of UKIMEA distribution, channel partners and HPE representatives
- A Certified HPE Trainer responsible for Sales Certification courses, Channel enablement and internal HPE Onboarding programme for new starters
Affiliations
- Football
- Travelling
- Gadgets and Technology
- Content Creation
References
References available upon request.
Timeline
Services Director
EvoLearn Ltd
08.2021 - Current
Head of Productions
EvoLearn
08.2018 - 08.2021
Programme Manager
EvoLearn
11.2016 - 08.2018
Learning Consultant
EvoLearn
03.2014 - 11.2016
Partner Business Manager
Hewlett Packard Enterprise
02.2013 - 03.2014
A-Levels -
Bretton Woods School
09.1999 - 06.2021
GCSEs -
Bretton Woods School
09.1994 - 06.1999