Arron Clark
Brighton,East Sussex
Summary
Possessing strong leadership and organisational abilities, with experience in managing teams and operations across different environments. Proficient in time management, team coordination, customer service, CRM software, reporting, and problem-solving in high-pressure situations. Adept at working under the guidance of senior managers or directors. Eager to utilise and further develop communication, team management, and strategic planning skills in the role of Station Control Manager.
Overview
23
23
years of professional experience
Work history
Account director
Alchemy Mill
Handcross, West Sussex
06.2024 - Current
- Manage key accounts to maintain strong customer relationships - (Lawn Tennis Association and The Climate Group are two of our major client accounts).
- Deliver exceptional customer service for increased client satisfaction - (Maintaining regular check-ins with LTA stakeholders to ensure projects are on track).
- Served as single point of contact for service delivery, guaranteeing adherence to contractual obligations-(Quarterly meetings conducted with LTA management to ensure service level agreements are being met).
- Ensure smooth workflow by scheduling and allocating tasks effectively - (Carry out daily productivity meetings with our studio team to review and assess overall and individual project progress).
- Track project milestones using project management software tools for real-time updates - (Use of Smartsheet software on a daily basis to ensure real-time project management is up-to-date and accurate).
- Coordinate with studio team members for smooth operation workflow in order to achieve timely order completion - (Provide clear written and verbal communication to team members for client instructions taken via email, in person, or on Microsoft Teams calls).
- Utilise CRM software effectively, improving data management efficiency - (Daily use of Workflow Max software for job input, reporting, and invoicing).
Sales and business development Manager
Gemini Print Group
Shoreham-by-Sea, West Sussex
10.2012 - 06.2024
- Supported front-line sales teams with well-coordinated administrative operations - (setting of personal development plans for staff members)
- Led weekly team meetings, ensuring clear communication of company goals - (Set and managed the team within a KPI performance structure).
- Managed a team of 15 staff, driving performance with motivational strategies to exceed sales targets - (Individual and cumulative targets set following board meeting annual and monthly performance reviews).
- Utilised CRM systems effectively to monitor customer interactions and improve sales processes - (Introduced, set up, and trained staff when implementing the new HubSpot CRM).
- Reviewed operational procedures, identifying areas for improvement - (Regular reporting to the board of Directors to ensure company procedures were being adhered to).
- Enhanced productivity by promoting a continuous improvement culture - (Carried out team building exercises to maintain a positive environment).
Mortgage advisor
Halifax
Brighton, Brighton and Hove
08.2009 - 10.2012
- Enhanced client relations by providing expert Mortgage advice.
- Achieved in job role professional qualification - CF6 Mortgage Advice.
Financial Advisor
Santander
Brighton, Brighton and Hove
05.2006 - 08.2009
- Enhanced client relations by providing expert financial advice.
Financial advisor
Nationwide Building Society
Brighton, Brighton and Hove
09.2002 - 08.2005
- Enhanced client relations by providing expert financial advice.
- Achieved in job role professional qualification - CeFA 1,2,3&4 Financial Practice Advice.
Education
CF6 - Certificate in Mortgage Advice
Chartered Insurance Institute
LondonCeFA 1 - Introduction to Financial Services & Products and UK Regulation
Certified European Financial Analyst
LondonCeFA 2 - Investments and Risks
Certified European Financial Analyst
LondonCeFA 3 - Retirement Planning and Protection
Certified European Financial Analyst
LondonCeFA 4 - Synoptic Paper
Certified European Financial Analyst
LondonAdvanced Diploma - Business Studies
Varndean Sixth Form College
Brighton, Brighton and HoveAdvanced Diploma - Information Technology
Varndean Sixth Form College
Brighton, Brighton and HoveSkills
- Adaptability
- Time Management
- Problem solving
- Teamwork
- Leadership
- Strategic Thinking
- Process Adherence
- Self-driven
- Strong Communicator
Travelling
Between August 2005 and May 2006 I travelled throughout Asia and Australia.
Timeline
Account director
Alchemy Mill
06.2024 - Current
Sales and business development Manager
Gemini Print Group
10.2012 - 06.2024
Mortgage advisor
Halifax
08.2009 - 10.2012
Financial Advisor
Santander
05.2006 - 08.2009
Financial advisor
Nationwide Building Society
09.2002 - 08.2005
CF6 - Certificate in Mortgage Advice
Chartered Insurance Institute
CeFA 1 - Introduction to Financial Services & Products and UK Regulation
Certified European Financial Analyst
CeFA 2 - Investments and Risks
Certified European Financial Analyst
CeFA 3 - Retirement Planning and Protection
Certified European Financial Analyst
CeFA 4 - Synoptic Paper
Certified European Financial Analyst
Advanced Diploma - Business Studies
Varndean Sixth Form College
Advanced Diploma - Information Technology
Varndean Sixth Form College
Similar Profiles
Michael AllsbrookMichael Allsbrook
Project Manager at Alchemy BHM/ Alchemy Run CrewProject Manager at Alchemy BHM/ Alchemy Run Crew
Henry HidajatHenry Hidajat
Private One-on-One Tutor at Alchemy TutoringPrivate One-on-One Tutor at Alchemy Tutoring
Niamh CoffeyNiamh Coffey
Private Tutor at Alchemy TuitionPrivate Tutor at Alchemy Tuition
Grace JohnsonGrace Johnson
Lived Experience Recovery Worker at Dear AlbertLived Experience Recovery Worker at Dear Albert
Dean FreemanDean Freeman
Operations manager at Gap SolutionsOperations manager at Gap Solutions