Arran Mitchell Clubb
Dundee,Angus
Summary
Skilled multitasker with a work ethic, and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Golf Operations Assistant
The Royal and Ancient Golf Club of St Andrews
St Andrews, Fife
05.2025 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Golf caddy
The Carnegie Club at Skibo Castle
Dornoch, Highland
09.2024 - 09.2024
- Greeted customers and provided friendly, professional service to uphold company standards.
- Maintained good service standards by, conversing with guests, providing them with knowledge of the golf course, cleaning guests' golf clubs, providing accurate distances and reading of greens.
Union League University Intern
The Union League Of Philadelphia
Philadelphia, Pennsylvania
04.2024 - 08.2024
- Adapted to new situations and learned new skills quickly.
- Worked productively with team members to achieve common goals.
- Showed initiative and willingness to take on new challenges.
- Managed time effectively to meet deadlines.
- Greeted customers and provided friendly, professional service to uphold company standards.
- Maintained strong working relationships with colleagues and senior management.
- Planned centre activities and recreational programmes based on identified patron needs.
- Answered queries and handled complaints to provide outstanding customer service.
- Followed company standards for service and facility quality to improve repeat customer rates.
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted customers in locating specific items to boost satisfaction.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Organised displays to promote inventory and encourage customer purchases.
- Maintained knowledge of products and features to provide recommendations to customers.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Tagged products quickly and accurately with price tags and stickers.
- Updated product labelling and pricing to reflect discounts and offers.
- Maintained meticulous store appearance through cleaning, organising and tidying of shelves and vaccuming areas.
Admin / Golf Operations
Cruden Bay Golf Club
Cruden Bay, Aberdeenshire
05.2023 - 09.2023
- Duties included starting off the first tee, course ranger, customer care, accounts, filing documents away, arranging competitions within the club, arranging member information, and general club statistics, and organizing and running of open competitions.
- Interacted with customers professionally by phone, email, and in person to deliver accurate service information.
- Updated website content to feature announcements and developments.
Golf Course Labourer
Cruden Bay Golf Club
Cruden Bay, Aberdeenshire
05.2023 - 09.2023
- Duties included divoting, raking bunkers, cutting greens (with handmower and driveable mowers), cutting rough, general course maintenance.
Golf Operations
Cruden Bay Golf Club
Cruden Bay, Aberdeenshire
05.2022 - 08.2022
- Dealing with day-to-day tasks such as Starting golfers on the first tee, dealing with and arranging caddies as well as helping run competitions within the club. As well as that I dealt with office and admin tasks, dealing with accounts and member inquiries within the club.
Greenkeeper
Cruden Bay Golf Club
04.2022 - 08.2022
- Duties included divoting, raking bunkers, cutting greens (with handmower and driveable mowers), cutting rough, general course maintenance.
Retail Assistant
Paul Lawrie Golf Centre
04.2021 - 08.2021
- Duties include helping with the day-to-day running of the Professional Shop, Golf Course, and Driving Range.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
Golf Caddy
Cruden Bay Golf Club
Cruden Bay, Aberdeenshire
05.2017 - 05.2024
- Duties included carrying the golfer's bag, communicating with the golfer throughout the round helping them round the course, giving the golfer yardages, and reading putts for them on the greens.
Education
Bachelor of Arts - Golf and Business Management
University of the Highlands and Islands
Inverness 09.2021 - 05.2024
Scottish Qualifications Certificate - Secondary School
Bridge of Don Academy
Aberdeen07-2021
Skills
- Good Time management
- Customer service
- Organization
- Excellent Communication
- Effective leader
- Decision-Making
- Multitasking Abilities
- Flexible
- Adaptable
- Training and Development
- Committed
References
Andrew Good - General Manager at Cruden Bay Golf Club
- andrew@crudenbaygolfclub.co.uk
- 01779 812285
Sean Palmer - COO (Chief Operations Officers
- pamlers@unionleague.org
Matt Walbert - Director of Golf at The Union League of Philadelphia, Liberty Hill
- walbertm@unionleague.org
Lesley Mackay - Curriculum Leader at The University of Highlands and Islands
- lesley.mackay@uhi.ac.uk
Alan Fleming - Curriculum Leader at the University of Highlands and Islands
- Alan.Fleming@uhi.ac.uk
Timeline
Golf Operations Assistant
The Royal and Ancient Golf Club of St Andrews
05.2025 - Current
Golf caddy
The Carnegie Club at Skibo Castle
09.2024 - 09.2024
Union League University Intern
The Union League Of Philadelphia
04.2024 - 08.2024
Admin / Golf Operations
Cruden Bay Golf Club
05.2023 - 09.2023
Golf Course Labourer
Cruden Bay Golf Club
05.2023 - 09.2023
Golf Operations
Cruden Bay Golf Club
05.2022 - 08.2022
Greenkeeper
Cruden Bay Golf Club
04.2022 - 08.2022
Bachelor of Arts - Golf and Business Management
University of the Highlands and Islands
09.2021 - 05.2024
Retail Assistant
Paul Lawrie Golf Centre
04.2021 - 08.2021
Golf Caddy
Cruden Bay Golf Club
05.2017 - 05.2024
Scottish Qualifications Certificate - Secondary School
Bridge of Don Academy