Arran Santos pinto

• Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
• Collaborated with store manager to identify fast-selling products and restock accordingly.
• Helped in the setup of special events and promotional activities within the store.
• Delivered excellent customer service by answering queries and providing product information.
• Rotated stock periodically, reducing instances of expired or outdated inventory.
• Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
• Boosted sales through suggestive selling techniques.

• Regularly communicated with kitchen staff to maintain smooth front of house operations, minimising potential service delays.
• Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
• Informed customers regarding ingredients used to address allergy and dietary issues.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Upheld health and safety standards by regularly sanitising hands and work areas.
• Managed table settings for optimal dining experience.
• Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
• Verified completed orders and served guests at tables.
• Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.

•⁠ ⁠I grew up in an Outdoor Adventure Centre in Brazil, for underprivileged children from the slums, founded and run by my family
•⁠ ⁠I gained experience as a volunteer, helping carry out with grounds maintenance, cleaning duties, cooking, and children's/youth activities and events.
•⁠ ⁠I developed skills in working in a team; planning, organising and running sporting, crafts and cooperative group activities; working under management; communication and collaboration; role modelling and reinforcing positive behaviour; hygiene and safety.