Arra Fadare
Cardiff
Summary
Dynamic professional skilled in relationship building and customer issue resolution. Expertise in communication and problem-solving with a strong ability to identify and meet customer needs. Committed to enhancing customer satisfaction and driving sales performance.
Overview
10
10
years of professional experience
Work history
Seasonal Brand Specialist
Tommy Hilfiger
Cardiff
2025.11 - 2026.01
- Provided high-quality customer service in line with Tommy Hilfiger brand standards
- Offered expert product knowledge and styling advice to support customer purchases
- Achieved sales goals through strong communication and upselling techniques
- Maintained visual merchandising and stock organisation to company standards
- Supported the team during busy seasonal periods, ensuring a smooth customer experience
- Managed public relations to maintain positive brand image.
Sales Consultant
Max Mara Fashion Group (Fenwick)
Kingston upon Thames
2022.02 - 2025.10
- Deliver outstanding customer service and sales support while maintaining the brand’s high visual standards.
- Provide expert product and styling advice to meet customer needs and preferences.
- Handle customer inquiries and resolve complaints, escalating complex issues to management when necessary
- Replenish and organize stock to maintain a visually appealing store presentation.
- Prepare weekly performance reports, including year-on-year comparisons, to identify sales trends and best sellers.
- Request additional stock based on best-selling items and sales analysis.
- Communicate with customers about upcoming sales, new arrivals, and product availability.
- Collect and share customer feedback to improve service quality and product offerings.
- Support store operations, including deliveries and merchandising updates.
- Handled after-sales services proficiently, ensuring client retention.
- Nurtured leads into successful conversions, boosting overall sales figures.
- Implemented promotional strategies for improved product visibility in the market.
- Built strong relationships with customers, resulting in repeat business.
- Yielded higher sales revenue through upselling techniques.
- Managed key accounts resulting in increased profitability for the company
- Empathised with customers and translated technical concepts to promote understanding.
- Delivered high sales performance within budget to strict deadlines and targets.
Sales Associate
Reiss
Kingston upon Thames
2021.12 - 2022.01
- Provided customer service on the sales floor, greeting customers and assisting with product selection.
- Maintained high visual merchandising standards and ensured the sales floor remained clean and organised.
- Replenished stock on shelves and supported back-of-house operations.
- Assisted with store deliveries and stockroom organization.
- Provided product knowledge to customers for informed purchases.
- Promoted loyalty schemes to customers, enhancing brand loyalty.
- Established rapport with customers through attentive listening and communication.
- Collaborated with team members for efficient store operations.
Senior Sales Consultant
Pure Gold Jewellers LLC
Abu Dhabi
2018.10 - 2021.09
- Delivered exceptional customer service by providing expert product knowledge on gold, diamonds, and other precious jewelry.
- Assisted customers with selecting jewelry suitable for special occasions, budgets, and personal preferences.
- Handled high-value transactions with accuracy, ensuring compliance with company and security procedures.
- Prepared weekly sales reports, monitored KPIs, and analyzed trends to support management in planning and decision-making.
- Managed weekly product orders, coordinated with suppliers, and ensured timely stock replenishment.
- Conducted regular inventory checks, identified stock discrepancies, and implemented corrective actions.
- Ensured accurate tagging, pricing, and labeling of jewelry items in compliance with brand and mall regulations.
- Maintained high visual merchandising standards, setting up displays to promote new collections and seasonal campaigns.
- Assisted in training new staff on product knowledge, sales techniques, and store protocols.
- Supported marketing initiatives by recommending promotional strategies and participating in in-store events.
- Ensured adherence to safety, security, and loss-prevention procedures for jewelry handling and storage.
Sales Assistant
Jashanmal (Retail) National Company
Abu Dhabi
2016.02 - 2018.12
- Assisted customers in selecting bags, luggage, travel accessories, and lifestyle products from various premium brands.
- Provided detailed product knowledge, explaining differences in materials, durability, security features, warranty, and brand value.
- Demonstrated product features such as expandable compartments, TSA locks, wheel mechanisms, and lightweight materials.
- Guided customers in choosing luggage suitable for travel needs, including size regulations for carry-on and check-in baggage.
- Replenished stock on the sales floor, ensuring that best-selling and high-demand items were always available.
- Maintained high visual merchandising standards by arranging bag and luggage displays to highlight new arrivals and promotional collections.
- Assisted with receiving deliveries, checking incoming stock for damage, and verifying items against order sheets.
- Educated customers on proper luggage care, after-sales services, and warranty procedures.
- Supported promotional campaigns and seasonal sales, contributing to increased store traffic and revenue.
- Processed cash and card transactions efficiently while providing a smooth and professional checkout experience.
Education
Bachelor of Science - Physical Education
Rizal Technological University
2005.01 - 1 2009
High School -
Balibago National High School
Rizal 06/2000 - 03/2004
Skills
- Hospitality
- Retail sales
- Sales
- Communication skills
- Time management
- Customer Service
- Brand identity building
- Graphic design tools
- Patience and persistence
- Communication tactics
- Customer engagement
- Customer relationship management
- Project leadership
- Value propositions
- Photography
- Positive attitude
- Customer relationship management systems
- Brand awareness building
Affiliations
- Sport and gymnastics
References
References available upon request.
Timeline
Seasonal Brand Specialist
Tommy Hilfiger
2025.11 - 2026.01
Sales Consultant
Max Mara Fashion Group (Fenwick)
2022.02 - 2025.10
Sales Associate
Reiss
2021.12 - 2022.01
Senior Sales Consultant
Pure Gold Jewellers LLC
2018.10 - 2021.09
Sales Assistant
Jashanmal (Retail) National Company
2016.02 - 2018.12
Bachelor of Science - Physical Education
Rizal Technological University
2005.01 - 1 2009
High School -
Balibago National High School
06/2000 - 03/2004