Arpit Paul
Kelso
Summary
Accomplished restaurant & hospitality leader with over a decade of experience specializing in luxury dining, team leadership, and operational excellence. Skilled at enhancing guest experiences, boosting revenue, and fostering top-performing teams within dynamic, upscale settings. Noteworthy for expertise in whisky/wine mastery (HIT Scotland Scholar) and dedication to upholding exceptional service standards.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Sunlaw’s at Schloss Roxburghe
07.2024 - Current
- Spearhead fine-dining operations for a luxury hotel, ensuring flawless service and 5-star guest satisfaction.
- Mentor a team of 15+ waitstaff, implementing training programs to uphold Michelin-standard service.
- Leverage advanced whisky/wine expertise to guide pairings, elevating sales monthly.
- Passed the AA Rosette inspection with 3 Rosette’s.
Head Waiter
Los Mochis (Upscale Japanese-Mexican)
- Orchestrated high-volume service (150+ covers nightly), optimizing seating flow to boost turnover
- Resolved guest complaints with tact, maintaining a 100% satisfaction rate on post-visit surveys.
- Trained staff on allergen protocols and upselling techniques, increasing average check size monthly.
Bar Manager
Kolkata Club (Mississauga)
- Launched a Drink Fest specialising in western cocktails infused with Indian Flavors, increasing bar revenue monthly.
Manager
Kama Indian Classical (Toronto)
- Reduced staff turnover and training people via mentorship initiatives.
Manager
Bélley High
12.2022 - 11.2023
- Revamped FOH operations, reducing service delays by 30% through streamlined communication systems.
- Led a team of 10+staff, achieving Best Restaurant of the City Award.
Assistant Director (Hospitality Projects)
The Pen
01.2021 - 11.2022
- Directed cross-functional teams for high-profile events, ensuring seamless execution under tight deadlines.
Education
Hospitality Management Diploma -
Georgian College
Barrie, ONWhisky Appreciation Certification - undefined
HIT Scotland Scholar
Culinary Arts - undefined
Krystal Cooking Classes
Skills
- Fine Dining & Luxury Hospitality Management
- Staff Training & Leadership Development
- Whisky & Wine Curation / Guest Engagement
- Operational Efficiency & Cost Control
- Revenue Growth & Upselling Strategies
- Multilingual Service
Key Achievements
- Revenue Growth: Consistently exceeded sales targets via strategic upselling and guest engagement.
- Award-Winning: Selected among various candidates for the HIT Scotland Scholarship (whisky expertise).
- Team Builder: Trained 50+ staff members, with half of them promoted to leadership roles.
Timeline
Assistant Manager
Sunlaw’s at Schloss Roxburghe
07.2024 - Current
Manager
Bélley High
12.2022 - 11.2023
Assistant Director (Hospitality Projects)
The Pen
01.2021 - 11.2022
Head Waiter
Los Mochis (Upscale Japanese-Mexican)
Bar Manager
Kolkata Club (Mississauga)
Manager
Kama Indian Classical (Toronto)
Whisky Appreciation Certification - undefined
HIT Scotland Scholar
Culinary Arts - undefined
Krystal Cooking Classes
Hospitality Management Diploma -
Georgian College
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