Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Arpita Sarker

Cardiff,Cardiff

Summary

Results-driven Customer Service Representative with expertise in resolving service complaints and improving customer satisfaction. Experienced in monitoring satisfaction metrics and implementing enhancement strategies. As Finance Assistant, ensured accurate financial reporting and maintained supplier relationships through timely processing. Strengths include customer relationship management, service resolution, and financial reporting.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Style Echo
Dhaka
11.2024 - 09.2025
  • Oversaw customer account inquiries, providing accurate information that resolved service complaints and ensured high levels of customer satisfaction.
  • Monitored customer satisfaction metrics, identifying trends and developing targeted strategies to improve areas of concern.
  • Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
  • Engaged in continuous professional development to stay abreast of industry best practices and emerging customer service technologies.

Finance Assistant

Sonali Bank PLC
Dhaka
12.2024 - 03.2025
  • Prepared monthly and year-end closing statements and financial documents to ensure accurate reporting.
  • Processed invoices and purchase orders, ensuring timely payments to suppliers and contractors to maintain strong business relationships.

Education

Master of Business Administration - Finance

Jagannath University
Dhaka
2023 - 2024

Bachelor of Business Administration - Finance

National University
Dhaka
2016 - 2020

Skills

  • Customer relationship management
  • Client engagement strategies
  • Service resolution
  • Financial reporting

Languages

English
Intermediate
B1
Hindi
Intermediate
B1

Timeline

Finance Assistant

Sonali Bank PLC
12.2024 - 03.2025

Customer Service Representative

Style Echo
11.2024 - 09.2025

Master of Business Administration - Finance

Jagannath University
2023 - 2024

Bachelor of Business Administration - Finance

National University
2016 - 2020
Arpita Sarker