Arpita Paul

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored 4 staffs and 2 volunteers daily, ensuring targets were met and exceptional service was delivered.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Oversaw daily more than 500 GBP cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Project: Development of a Comprehensive Career Video Directory for Underrepresented Communities.

• Managed client relationships through regular check-ins and updates on project progress.
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Researched over 20 industries in Swansea to identify key employment opportunities.
• Engaged local businesses for participation, addressing logistical and privacy concerns.
• Formed strategic partnerships with 6+ industry leaders, gathering detailed company insights.
• Created a project map and Gantt chart to outline objectives, stakeholders, and timelines.

• Improved marketing to attract new customers and promote business.
• Managed stock, procured materials, and implemented procedures to reduce expenses by 70%.
• Analyzed customer issues and provided effective solutions.
• Designed and executed innovative printing concepts in response to client requests.

• Managed a complex project, ensuring successful completion within deadline and budget constraints.
• Addressed various Oracle Apps related incidents and change requests (20-30 incidents and CRs per day), recording resolutions in the contact center tool, ensuring adherence to project goals.
• Conducted weekly meetings with clients to provide project status updates and gather new requirements.
• Worked on Oracle HRMS and Supply Chain Management modules, ensuring effective multi-tasking across applications and systems.
• Identified opportunities for business growth through effective analysis of industry trends and competitor strategies.
• Provided exceptional customer support, resolving issues promptly and maintaining long-term relationships with clients.

• Conducted comprehensive analysis of customer business requirements, including on-site visits, and prepared As-Is and To-Be process documents with gap analysis and resolution.
• Configured and implemented Oracle HRMS modules like Core HR, Self Service HR (SSHR), iRecruitment, Oracle Learning Management (OLM), Oracle Absence Management, and Oracle Purchasing (Procure to Pay) based on business requirements.
• Mapped business processes to Oracle HRMS modules, authored and updated Business Requirement Documents, and created detailed design and setup documentation.
• Analyzed manual test cases, created comprehensive test plans and scripts, conducted System Integration Testing (SIT), and ensured internal quality assurance using tools like Quick Test Professional and Quality Center.
• Managed Change Requests (CRs), provided functional and technical solutions, and took ownership of implementing these changes as per client needs.
• Conducted user training sessions, developed training materials, and provided functional support for modules like Core HRMS, Learning Management, HR Self Service, and Purchasing.
• Engaged directly with more than 7 clients for requirement gathering, testing, and successful completion of User Acceptance Testing (UAT), receiving client appreciation.
• Led projects for BB WS and BB CSUK, achieving high client satisfaction (98% CSI), and managed resource allocation, cost sheets, and project management tasks in T&M engagements.
• Drafted overall architecture designs, functional documents, and delivered setup documentation to support solution deployment.
• Identified and optimized business process flows, ensuring effective integration with Oracle Apps HRMS modules to meet client requirements.