ARPIT PATEL
General Manager
HARROW,LONDON
Summary
Dynamic General Manager with expertise in driving operational performance and team development. Achieves consistent target exceedance in sales and operational standards through strategic coaching and partnership building. Facilitates professional growth of management staff, enhancing leadership capacity and maintaining high service standards.
Overview
4
4
years of professional experience
Work History
General Manager
Pizza Hut
03.2024 - Current
- Ensured operational performance consistency across North London through strategic initiatives.
- Developed coaching relationships with general and shift managers to elevate operational standards.
- Enabled the professional growth of 7 shift managers and 1 assistant general manager, strengthening leadership capacity.
- Built a strong track record for exceeding targets in key operational areas, including sales and team development.
- Secured robust partnerships with delivery services, resulting in improved platform performance and service reliability.
- Coordinated seamless TUPE process, enhancing employee engagement and ensuring compliance.
- Implemented enhanced controls and maintenance planning, leading to reduced reactive costs.
- Drove improvements in compliance and shift operations amidst organisational changes.
- Maintained exemplary service standards while achieving cost efficiency.
Assistant Manager
Pizza Hut
11.2023 - 03.2024
- Directed high-volume delivery operations during peak periods, taking ownership of complex workflows to ensure seamless execution.
- Oversaw two delivery zones post-store closure, effectively managing heightened order volumes from a single site.
- Achieved customer satisfaction results consistently surpassing company targets, demonstrating strong performance across NPS, Win Score and social review metrics.
- Monitored staff performance, developing targeted improvement plans to enhance individual contributions.
- Coordinated with senior management to implement strategic revenue growth plans, aligning team efforts with business objectives.
- Facilitated effective communication between staff and senior management, serving as a key point of contact to streamline information flow.
- Conducted performance reviews, providing constructive feedback and setting individual goals.
Shift Manager
Pizza Hut
03.2022 - 11.2023
- Coordinated kitchen and front-of-house teams to ensure seamless service during peak periods.
- Achieved operational efficiency during peak periods through effective team coordination across service areas.
- Elevated guest satisfaction levels by expertly resolving customer complaints as the escalation point for issues.
- Resolved customer complaints with tact and diplomacy, turning dissatisfied guests into repeat customers.
- Instructed staff clearly to meet production targets.
- Enhanced accuracy of payment processes by implementing robust till management and thorough end-of-shift balancing.
Education
Bachelor of Science - Business and Management
Brunel University London
Uxbridge01-2023
Skills
- Operations management
- Operational management
- Revenue growth
- Customer relationship management
- Performance monitoring
- Team building
- Leadership development
- Business administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
Pizza Hut
03.2024 - Current
Assistant Manager
Pizza Hut
11.2023 - 03.2024
Shift Manager
Pizza Hut
03.2022 - 11.2023
Bachelor of Science - Business and Management
Brunel University London
Interests
- World affairs - subscribe to the Economist e-journal to keep for world news, politics and economics.
- Team sports - a keen player of both cricket and basketball and love watching matches.
- Listen to music in my spare time and often DJ at club nights.
- Traveling gives me peace and encourage me to meet new people and learn new language, ideas, cultural and gets to know different opinion of different people on world affairs.