Arpi Keryan (Church)
Royal Leamington Spa,Warwickshire
Summary
Policy and Regulatory Professional with a strong background in legislative analysis, regulatory alignment, and parliamentary advisory work, now building hands-on experience within the UK financial services sector. As a former Policy Advisor to the National Assembly of Armenia, I developed expertise in drafting policy briefs, conducting regulatory impact assessments, and supporting EU-aligned legislative reform. Since relocating permanently to the United Kingdom, I have gained frontline financial services experience as a Collections Advisor, strengthening my practical knowledge of consumer credit regulation, vulnerable customer management, affordability assessments, and conduct risk principles within an FCA-regulated environment.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Collections Advisor
Contact Web (Payment Asssist)
Banbury, Oxfordshire
10.2025 - Current
- Manage a high-volume caseload, engaging with approximately 100 customers daily to conduct affordability assessments and negotiate sustainable repayment solutions in line with FCA regulatory standards and consumer protection principles.
- Consistently exceed performance targets, achieving the highest weekly collection figures on multiple occasions and ranking within the top three performers across the team in other reporting periods.
- Negotiated tailored repayment plans balancing organisational risk management objectives with customer affordability and vulnerability considerations.
- Analysed income and expenditure statements to assess financial risk and recommend appropriate restructuring or escalation pathways.
- Identified and supported vulnerable customers in accordance with regulatory guidance, ensuring sensitive case handling and appropriate referrals.
Policy and Legal Advisor
Parliament of the Republic of Armenia
Yerevan, Armenia
03.2022 - 03.2025
- Conducted in-depth legal and policy research to support the alignment of Armenian legislation with EU standards and regulatory frameworks.
- Drafted comprehensive policy briefs, legal analyses, and stakeholder reports to inform parliamentary decision-making.
- Organised conferences with over 100 participants from EU and national parliaments.
- Coordinated multi-stakeholder engagements, supported high-level meetings, and managed communications with international partners.
- Provided technical and strategic input on regulatory initiatives, contributing to capacity-building within the Committee on European Integration.
- Monitored legal and political developments relevant to EU-Armenia relations, providing actionable insights and policy recommendations.
- Developed comparative legal frameworks relevant to democratic transition and foreign policy, particularly in post-Soviet contexts.
- Served as the local coordinator for the EU-funded Twinning project between the Armenian National Assembly and the parliaments of Italy and Greece.
Assistant to Member of Parliament
Parliament of the Republic of Armenia
Yerevan, Armenia
01.2019 - 03.2022
- Provided policy and legislative support through detailed research, preparation of briefing notes, and monitoring of parliamentary proceedings to inform the MP’s decisions.
- Handled constituent relations by responding to inquiries, drafting formal correspondence, and organising constituency meetings to address public concerns.
- Managed the MP’s schedule, coordinated parliamentary and public engagements, and supported event organisation and administrative operations.
Education
Bachelor of Arts - Public Administration
Yerevan state university
Yerevan, Armenia 09.2015 - 06.2019
Master of Arts - Law, LLM
AMERICAN UNIVERSITY OF ARMENIA
Yerevan, Armenia 08.2020 - 06.2022
Skills
- Policy & Legal Research
- Regulatory Analysis
- Regulatory Compliance (UK & EU)
- FCA Framework Familiarity
- Policy Drafting & Review
- Risk Assessment & Monitoring
- Legislative Impact Analysis
Languages
English
Proficient (C2)
Armenian
Proficient (C2)
Russian
Upper intermediate
Timeline
Collections Advisor
Contact Web (Payment Asssist)
10.2025 - Current
Policy and Legal Advisor
Parliament of the Republic of Armenia
03.2022 - 03.2025
Master of Arts - Law, LLM
AMERICAN UNIVERSITY OF ARMENIA
08.2020 - 06.2022
Assistant to Member of Parliament
Parliament of the Republic of Armenia
01.2019 - 03.2022
Bachelor of Arts - Public Administration
Yerevan state university
09.2015 - 06.2019