Summary
Overview
Timeline
Work history
Education
Skills
Languages
References
Generic

Arpana Rai

Crowborough,East Sussex

Summary

Dynamic professional with expertise in customer service excellence and business development, demonstrating proficiency in financial reporting and order processing. Skilled in staff management, team motivation, and time efficiency, ensuring optimal performance and productivity. Adept at communication skills and public speaking, fostering strong client relationships and driving business growth. Committed to leveraging these competencies to achieve organisational success and contribute to future career advancements.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Timeline

Supervisor

Crown Hoff, Moran
11.2021 - 09.2025

Cafe barista

Cafe Damok
12.2020 - 12.2021

Bachelor of Business Administration - Business

Gachon University
09.2019 - 02.2024

Work history

Supervisor

Crown Hoff, Moran
Seong-nam, South Korea
11.2021 - 09.2025
  • Fostered open dialogue to promote an inclusive team environment.
  • Assisted recruitment processes to secure high-quality staff.
  • Implemented new scheduling practices, enhancing overall team efficiency.
  • Provided constructive feedback to improve staff performance levels.
  • Resolved customer complaints promptly, boosting satisfaction rates.
  • Managed inventory to prevent shortages and excess stock issues.
  • Oversaw daily operations, increasing overall productivity.
  • Conducted regular maintenance checks to ensure smooth operations.

Cafe barista

Cafe Damok
Seoul, South Korea
12.2020 - 12.2021
  • Responded promptly to customer complaints or issues, thus preserving positive atmosphere in the cafe.
  • Followed company policies and procedures diligently reinforcing overall brand reputation.
  • Delivered exceptional customer service to ensure repeat business.
  • Prepared fresh food items for sale, contributing to increase in revenue from food sales.
  • Cultivated relationships with regulars, enhancing their experience and loyalty to the establishment.
  • Trained new staff members, improving overall efficiency of cafe operations.

Education

Bachelor of Business Administration - Business

Gachon University
Seong-nam
09.2019 - 02.2024

Skills

  • Customer services excellence
  • Business development
  • Financial reporting
  • Order processing
  • Staff development
  • Team motivation
  • Staff management
  • Time efficiency
  • Customer Service
  • Communication skills
  • Public speaking

Languages

Nepali
Native
English
Fluent
Korean
Fluent

References

References available upon request.

Similar Profiles

Create profile
Arpana Rai