ARPANA AKULA
Hemel Hempstead,Hertfordshire
Summary
Dedicated professional with extensive experience in front desk security protocols, reception area maintenance, and email correspondence. Demonstrates exceptional customer service skills, maintaining calm under pressure while ensuring adherence to hospitality standards. Proficient in Microsoft Office Suite, including Excel, with a keen attention to detail and clear communication abilities. Committed to upholding health and safety procedures and fostering positive customer and client relations. Career goal: To leverage expertise in a dynamic environment that values excellence in customer service and operational efficiency.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Receptionist / Operations Assistant(Remote Office)
Travelodge
St Albans, Hertfordshire
03.2023 - Current
- Handled appointment scheduling to ensure smooth daily operations.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Completed data entry tasks whilst adhering to strict deadlines.
- Maintained accurate logs of visitor entries for security purposes.
- Worked with Opera PMS for reservations, guest records, billing, and reports
- Managed room allocations, housekeeping task sheets, and daily rotas
- Coordinated Food & Beverage (F&B) operations and supported management tasks
- Handled banking, cash reconciliation, and shift reports
- Used Sprinkler and Virdee systems for operational and guest-service workflows
- Ensured accuracy of operational data and supported smooth day-to-day hotel operations.
- Managed phone calls, resulting in effective communication flow within the company.
Education
Master of Science - Computer science
Universityof hertfordshire
united kingdom 09.2022 - 09.2024
Skills
- Front desk security protocols
- Reception area maintenance
- Email correspondence
- Hospitality standards
- Customer Service
- Calm under pressure
- Attention to Detail
- Microsoft Office Suite
- Microsoft Office
- Telephone skills
- Microsoft Excel proficiency
- MS office proficiency
- Clear communication
- Friendly customer service
- Customer and client relations
- Health and safety procedures
Affiliations
- • Cooking and experimenting with new recipes • DIY home projects and creative crafts • Home gardening and plant care • Listening to music for relaxation and focus
Languages
English
Proficient (C2)
Hindi
Upper intermediate
Telugu
Proficient (C2)
Timeline
Receptionist / Operations Assistant(Remote Office)
Travelodge
03.2023 - Current
Master of Science - Computer science
Universityof hertfordshire
09.2022 - 09.2024