Arouge Khan
London
Summary
Forward-thinking Assistant Manager skilled at leading teams to efficiently meet goals. Upbeat and proactive with strong focus on continuous operational improvement. Success in supervising staff, building teams and achieving sales goals on effective sales methods. Focused individual with excellent organisation and investigation skills who seeks opportunity to progress in compliance management position.
Detail-oriented professional skilled in inspections, assessments and regulatory compliance. Thorough in investigating concerns and developing targeted remediation recommendations to help businesses meet critical targets. Skilled in documentation, reporting and adapting to different situations whilst multi-tasking, leading group discussions and managing projects.
Overview
10
10
years of professional experience
13
13
years of post-secondary education
1
1
Certification
Work history
Assistant Manager
Vodafone
01.2020 - Current
- Head of compliance in store and making sure the correct processes are followed as well as adhering to company’s policies and guidelines
- Oversaw daily operations of store, including inventory and supply restocking, fraud investigations, admin and assisting customers.
- Taking charge when the manager is absent and running the store multiple days during the week
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service/sales levels.
- Passing on managerial communications to other members of staff and ensuring these are implemented
- Leading regional commercials and stores performances across the region
- Deal with any enquiries and complaints and monitor customer service
- Create reports, analyse and interpret retail data e.g. Revenues and expenses
- Collaborated with store manager, acting as reliable partner to manage and deliver on daily priorities.
- Covering for other stores as an store manager.
Sales Advisor
Vodafone
01.2019 - 12.2020
- Delivering an exceptional level of service from all aspects of the role
- Understanding the customer and giving them confidence to get the most from products and services
- Thriving and exceeding in a target-based sales environment and delivering award worthy sales.
- Understood store goals and used upselling and cross-selling techniques to achieve targets.
- Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
Assistant Technical Manager
O2 Telecoms
01.2018 - 09.2019
- Provide specialist technical aftercare services to O2 customers such as advice and assistance on device tutorials, data transfers, issue resolution on devices
- Responsible for the training of staff to ensure that they are FCA compliant, train staff on new technologies and products
- Manage a team of up to 12 sales advisors
- Responsible for customer appointment scheduling and managing, responsible for stock evaluation, marketing of O2 products
- Work with regional managers to keep up to date with industry competitors to ensure O2 can then implement the right strategies to remain ahead of the competition.
Part-time Sales Advisor / Apple Specialist
O2 Telecoms
01.2014 - 01.2018
- Responsible for providing an excellent customer experience, ensuring that customers are on the right tariffs for their needs
- Responsible for working as a team to meet weekly and quarterly sales targets as well as ensuring individual targets were met and very often exceeded
- As Apple Ambassador kept up to date with new features by attending courses as well as own research
- Also provided training to team members to ensure that the team were trained as new features were released.
Paralegal/Trainee Solicitor (Part-time Voluntary)
Makka Solicitors
- Responsible for greeting new clients and opening new case files
- Managed and oversaw paralegals and legal assistants.
- Offered helpful, informative legal advice to clients, colleagues and external practitioners.
- Performed administrative tasks such as drafting of documents and conducting legal research, organised solicitor’s diaries and meetings and respond to client queries
- Research case data and recommend client solutions after verifying with solicitors
- Attended court inquests, transcribed legal opinion and compiled litigation bundles.
PMO Support/Win 8.1 Build Engineer (PT)
Microsoft Corporation
- Provided assistance to Microsoft Programme manager with organising team of 20, arranging logistics with 3rd party supplier, meeting minute taking, chasing actions
- Working with the data analyst to ensure sites audits were complete and contained the required information so that Police sites in scope were ready for migration to new version of Windows
- Built and tested new devices within the build room to Windows 8.1 using boot media.
Beauty (Christmas temp)
Debenhams
- Selling various perfumes to customers
- Ensuring the floor was clean and tidy and organising promotions
- Advise customer about beauty products that best suit their needs
- Standby cover for other concessions when needed to
- Meet and exceed sales target set by line manager
- Till trained in refunds, account payments, exchanges and store card registration
- Ensure that shop floor was adequately stocked and all product prices were correct.
Education
LLB: Law -
Kingston University
London 01.2014 - 05.2018
A LEVELS: Law, Business Studies, English Language - undefined
Richmond Upon Thames College
01.2012 - 05.2014
GCSE: 12 GCSE’s at grade A-C -
Glenthorne High School
01.2007 - 12.2012
Skills
- Ability to assess compliance vulnerabilities and risk
- Sales monitoring
- Outstanding customer service
- Time management
- Leadership
- Communication skills
- Staff training
- Implementing policy and procedure
- Critical thinking
- Problem-solving
Certification
- Insurance CPD Training, Vodafone (continuous)
- FCA Training, Vodafone, 04/2021 (continuous)
- GDPR Training, Vodafone, 04/2021 (continuous)
- Good Customer Outcomes, 08/2020
Accomplishments
- Consistently overachieving O2/Vodafone store and individual targets resulting in bonus pay-outs.
- O2 Apple ambassador enabling me to provide specialist assistance for Apple products.
- Training lead bringing colleagues up to speed on products enhancing sales capabilities.
- Part of the Microsoft Windows 8.1 build rollout team delivering upgraded devices for the Met Police across 74 locations to 20,000 desktops.
- Part of the editorial team at Asiana Fashion and Beauty Magazine organising press events, liaising with suppliers to ensure the success of photo shoots.
- Qualified as a Henna Artist at the internationally renowned Ash Kumar Academy
References
References available upon request.
Timeline
Assistant Manager
Vodafone
01.2020 - Current
Sales Advisor
Vodafone
01.2019 - 12.2020
Assistant Technical Manager
O2 Telecoms
01.2018 - 09.2019
Part-time Sales Advisor / Apple Specialist
O2 Telecoms
01.2014 - 01.2018
LLB: Law -
Kingston University
01.2014 - 05.2018
A LEVELS: Law, Business Studies, English Language - undefined
Richmond Upon Thames College
01.2012 - 05.2014
GCSE: 12 GCSE’s at grade A-C -
Glenthorne High School
01.2007 - 12.2012
Paralegal/Trainee Solicitor (Part-time Voluntary)
Makka Solicitors
PMO Support/Win 8.1 Build Engineer (PT)
Microsoft Corporation
Beauty (Christmas temp)
Debenhams
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